성과평가정보에 대한 의사소통이 호텔종사원의 협력과 서비스품질개선에 미치는 영향
The Effect of performance evaluation communication on cooperation and service quality improvement
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The purpose of this study was to examine the impact of communication about performance evaluation on the service quality improvement and cooperation of hotel employees. 292 data were collected for implementing the purpose of study. The results of the analysis are the validity of communication about the performance evaluation and sharing of performance evaluation are likely to have positive impact on the cooperation of hotel employees. Also the cooperation of the hotel employees is likely to have positive impact on the service quality improvement. So it would be recommended that the organization who would like to improve service quality and cooperation of employees should focus on the control not only of service performance evaluation but also communication about performance evaluation.
Abstract
The purpose of this study was to examine the impact of communication about performance evaluation on the service quality improvement and cooperation of hotel employees. 292 data were collected for implementing the purpose of study. The results of the analysis are the validity of communication about the performance evaluation and sharing of performance evaluation are likely to have positive impact on the cooperation of hotel employees. Also the cooperation of the hotel employees is likely to have positive impact on the service quality improvement. So it would be recommended that the organization who would like to improve service quality and cooperation of employees should focus on the control not only of service performance evaluation but also communication about performance evaluation.
참고문헌 (32)
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