국외여행인솔자의 위험지각에 따른 직무만족과 이직의도 연구
A Study on Tour Conductor's Perception of Risks on Job Satisfaction and Turnover Intention
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The purpose of this study is to examine the factors necessary for job alienation and to provide qualitative service by measuring job satisfaction and turnover intention according to escort risk factors of overseas tour conductors. There are 2 hypotheses based on literature reviews. Then we tested the data from questionnaires using SPSS 18.0. The data were collected for May 2012. First, perception of risk of overseas tour conductors would give a significant negative effect to job satisfaction. Second, job satisfaction of overseas tour conductors would give a negative effect to turnover intention. As a result of evidence analysis it is analyzed that shopping risk factor which gives negative effect to wages satisfaction amongst the risk factors perceived by overseas tour conductors. Factors giving negative effect to job satisfaction factors were mostly factors related to profit and tour package composition elements such as tips, local guides, drivers and hotels or change of schedules etc. Work satisfaction, satisfaction on relationship with colleagues and job drive satisfaction amongst job satisfaction all gave negative effect to leaving the company or transfer to another company or job.
Abstract
The purpose of this study is to examine the factors necessary for job alienation and to provide qualitative service by measuring job satisfaction and turnover intention according to escort risk factors of overseas tour conductors. There are 2 hypotheses based on literature reviews. Then we tested the data from questionnaires using SPSS 18.0. The data were collected for May 2012. First, perception of risk of overseas tour conductors would give a significant negative effect to job satisfaction. Second, job satisfaction of overseas tour conductors would give a negative effect to turnover intention. As a result of evidence analysis it is analyzed that shopping risk factor which gives negative effect to wages satisfaction amongst the risk factors perceived by overseas tour conductors. Factors giving negative effect to job satisfaction factors were mostly factors related to profit and tour package composition elements such as tips, local guides, drivers and hotels or change of schedules etc. Work satisfaction, satisfaction on relationship with colleagues and job drive satisfaction amongst job satisfaction all gave negative effect to leaving the company or transfer to another company or job.
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