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조직 내 지식획득활동 및 커뮤니케이션, 조직혁신과의 관계 분석: 제도 및 경영진에 대한 신뢰의 조절효과를 중심으로

The roles of knowledge acquisition activities and organizational communication on innovation: focusing on the mediation effect of organizational trust to the subjects of power

오석영
한국인력개발학회 (The Korean Society For Human Resource Development)|2013.11|HRD연구 (The Korean Journal of Human Resource Development Quarterly)|제15권 제4호|pp. 101-123|DOI 10.18211/kjhrdq.2013.15.4.005

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키워드

커뮤니케이션InnovationPowerOrganizational CommunicationOrganizational trustKnowledge acquisition지식의 획득활동조직 혁신조직 신뢰

초록

본 연구는 조직 내 지식획득활동 및 커뮤니케이션과 조직혁신에 대한 관계를 규명하고 조직 내 권력의 주체인 경영자 및 평가제도에 대한 신뢰정도가 변인들 간의 관계에 조절효과를 갖는지 알아봄을 목적으로 한다. 문헌연구를 통해 도출된 지식획득활동은 무형식학습활동(스스로 학습 및 상화작용 학습), 구조화된 무형식학습참여(멘토링, OJT, 학습조직 등), 형식학습참여(사내 교육훈련)로 보았고 조직 내 커뮤니케이션은 ‘조직 내 상향식, 하향식, 부서간의 커뮤니케이션’으로 보았다. 한편 조직 혁신은 새로운 변화에 대한 의도된 노력으로 그 개념을 정의하였다. 분석을 위해 인적자원기업패널 4차년도 근로자용 자료를 사용하였으며 총 6,232명의 데이터를 활용하였다. 결과로 무형식학습활동은 조직 내 커뮤니케이션을 매개로 조직 혁신에 영향을 주는 것으로 나타났고 나머지 변인들은 커뮤니케이션을 부분 매개로 영향을 주었다. 조절효과분석에서는 평가 제도에 대한 신뢰정도가 지식 획득과 조직 내 커뮤니케이션, 조직혁신 사이에 조절효과를 보였지만, 경영자에 대한 신뢰정도는 조절효과를 보이지 않았다.

Abstract

This study empirically examined how organizational learning activities impact organizational innovation and the moderation effects of organizational trust to the subject of power(i.e. CEO and system) on the relationship between the knowledge acquisition activities, organizational communication, and innovation. This research regards the knowledge acquisition activities as informal learning activities (i.e. learning by interaction and self-learning by work experience), the structured informal learning(i.e. OJT, Mentoring etc) and the formal learning activities(i.e. formal training). This study also regards the organizational communication as learning transfer activities (i.e. feedback learning transfer, feed-forward learning transfer, and learning transfer among departments). Based on literature, this study theoretically develop a conceptual model with 9 hypotheses, HCCP data provided by KRIVET was used to examine the hypotheses and structural equation model analysis was conducted. This research found that the knowledge acquisition activities has strong relationship with the innovation through organizational communications. Moreover, only the trust for the evaluation system moderate the relationship between learning activities and innovation.

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