해석 전략과 소비자 목표가 융합제품에 대한 소비자 반응에 미치는 영향
Effects of Interpretation Strategies and Consumers’ Goals on Consumers’ Response to Hybrid Products
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초록
본 연구는 심리언어학 분야의 개념 결합 이론에서 연구된 서로 다른 2가지 해석 전략(관계 해석 전략 vs. 속성 해석 전략)이 소비자가 가지고 있는 목표의 유형(주 범주 관련 목표 vs. 수식 범주 관련 목표)에 따라 융합제품에 대한 소비자 반응―즉, 융합제품 구성 범주(주 범주, 수식 범주)에 대한 신념 및 융합제품에 대한 태도―에 미치는 차별적 영향을 조사하였다. 두 차례의 실험 결과, (1)수식 범주 관련 목표 예열 조건의 피험자들은 관계 해석 전략보다 속성 해석 전략을 채용할 때 주 범주와 수식 범주에 대해 전반적으로 모두 높은 신념을 갖는 반면, 주 범주 관련 목표 예열 조건의 피험자들은 주 범주와 수식 범주에 대한 신념에 있어서 속성 해석 전략과 관계 해석 전략 간에 차이가 없는 것으로 나타났으며, (2)수식 범주 관련 목표 예열 조건의 피험자들은 속성 해석 전략 집단과 관계 해석 전략 집단 간에 부분적으로나마 유의한 차이를 보이며 관계 해석 전략보다 속성 해석 전략을 채용할 때 융합제품에 대한 태도가 더 긍정적으로 높아지는 패턴을 갖는 반면, 주 범주 관련 목표 예열 조건의 피험자들은 융합제품에 대한 태도에 있어서 속성 해석 전략과 관계 해석 전략 간에 유의한 차이가 없는 것으로 확인되었다. 마지막으로 본 연구결과가 제시하는 이론적․관리적 시사점을 제시하고, 연구의 한계와 미래의 연구 방향에 대해서도 논의하였다.
Abstract
Extending the findings of Rajagopal and Burnkrant (2009), this research examines the moderating role of consumers' goals (i.e., head category-relevant goal vs. modifier category-relevant goal) in the effects of two different interpretation strategies (i.e., relational interpretation vs. property interpretation) on product beliefs and attitudes toward hybrid products. In the current research, we make two predictions. First, we predict that both head category and modifier category beliefs will be higher under property interpretations than under relational interpretations in the modifier category-relevant goal priming conditions, whereas there will be no significant differences between each product category beliefs across the two interpretation conditions in the head category-relevant goal priming conditions. Second, we predict that attitudes toward hybrid products will be higher under property interpretations than under relational interpretations in the modifier category-relevant goal priming conditions, whereas there will be no significant differences between the attitudes toward hybrid products across the two interpretation conditions in the head category-relevant goal priming conditions. These predictions are tested and confirmed in two experiments. Finally, we discuss theoretical and practical implications of our findings and develop directions for future research.
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