노인장기요양시설의 서비스 구성요인이 조직성과에 미치는 영향에 관한 연구
The impact of service composition factor on organizational performance of long term care facilities for the elderly people
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본 연구는 노인장기요양시설의 위탁과 직영이라는 운영형태에 따른 조직성과의 차이와 노인복지시설 서비스관리 구성요인과 조직성과간의 관계를 분석하는데 목적이 있다. 연구대상은 2012년 9월 현재, 서울, 인천, 경기도 등 수도권 지역에 위치한 민간위탁 및 공공직영 노인요양시설의 종사자를 대상으로 삼았다. 독립변수로서 조직성과 결정요인이 될 서비스관리요소는 리더십, 교육훈련, 보상, 참여, 서비스품질이며, 종속변수인 조직성과는 직무만족, 업무성과, 재무적성과, 수혜자지향성으로 선정하였다. 본 연구의 결과를 정리하면 다음과 같다. 첫째, 서비스관리 구성요인이 직무만족에 미치는 영향은 회귀분석 유의수준의 .001(F=37.429)으로 유의미한 것으로 나타났고 정의관계로 나타났다. 둘째, 서비스관리 구성요인이 업무성과에 미치는 영향은 회귀분석 유의수준의 .001(F=55.099)에서 유의한 것으로 나타났다. 셋째, 서비스관리 구성요인이 재무적성과에 미치는 영향은 회귀분석 유의수준의 .001(F=56.904)에서 유의한 것으로 나타났으며 정의 관계로 나타났다, 넷째, 서비스관리 구성요인이 수혜자지향성에 미치는 영향은 회귀분석 유의수준의 .001(F=61.367)에서 유의한 것으로 나타났으며 서비스 구성요인 중 직원의 보상이 가장 커다란 영향을 주는 것으로 나타났다. 연구결과를 토대로 사회복지 정책적 함의를 제시하였다.
Abstract
The purpose of this research was to identify how service composition factor impact organizational performance of long-term care facilities for elderly people. The target population was the staffs who were working at long-term care facilities for elderly people in urban areas of Seoul, Inchon and cities in Kyonggi‐do as of September 2012. Independent variables, main factors for organizational performances, are leadership, educational training, compensation, initiative, and service quality. Dependent variables are selected as duty satisfaction, job performance, financial aptitude and beneficiary‐oriented policy. SPSS ver18.0 statistical computer program was conducted in order to analyze the multivariate statistical data. The results are examined in detail in terms of the influence of two managing systems in the senior‐care service on the organizational performance and the evaluations of the relation and difference caused by the input variables in two managing systems. In one case of the influence of two managing systems in the senior‐care service on the organizational performance, the findings show 1) the influence of the service managing factor is clearly related to duty satisfaction with the result of 0.001 (F=37.429) regression data, 2) the influence of the service managing factor is clearly related to job performance with the result of 0.001 (F=55.099) regression data, 3) the influence of the service managing factor is closely related to financial aptitude with the result of 0.001 (F=56.904) regression data, and 4) the influence of the service managing factor is also clearly related to beneficiary‐oriented policy with the result of 0.001 (F=61.367) regression data.
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