과업 갈등상황에서 스타트업 팀의 민첩성 향상을 위한 의사소통과 지식공유 프로세스에 관한 연구
The Study of Communication and Knowledge Sharing Processes for Start-up Teams Agility under Task Conflict
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초록
스타트업 팀은 시장의 비즈니스 기회를 신속하게 포착해야 함은 물론이고 이전에 경험해 보지 못한 다양한 문제들을 해결해야만 한다. 본 연구는 신생 조직이나 팀에서 의사소통 매체의 활용을 통해 지식 공유를 거쳐 팀의 민첩성으로 이어지는 프로세스에 대한 가설을 검증하고 과업 갈등에 따른 차이를 비교하기 위한 연구이다. 의사소통 매체의 활용 측면에서 동시적, 비동시적 매체 사용으로 구분하였고, 지식 공유는 속도와 양으로 나누어 영향을 비교하였다. 그리고 신생 조직의 중요한 성과 변수로서 팀의 민첩성을 종속 변수로 설정하였다. 연구 모형을 통해 의사소통 매체를 사용함으로써 지식 공유가 이루어지며 결과적으로 팀의 민첩성에 영향을 주며, 팀의 과업 갈등의 정도에 따라 의사소통 매체의 활용 정도나 변수들 간 관계에 차이가 있을 것이라는 가설을 제시하였다. 설립된 지 5년 미만의 스타트업 팀 230개를 대상으로 설문조사를 통해 데이터를 수집하고 통계적으로 분석하였다. 분석 결과, 갈등 상황을 고려하지 않은 전체 집단에서, 지식 공유의 속도가 빠르면 지식공유의 양이 증가하고, 지식 공유의 속도와 양이 높으면 민첩성이 높아지는 관계를 확인하였다. 또한, 의사소통 매체는 동시적이건 비동시적이건 간에 모두 지식 공유의 속도에 유의미한 영향을 미치는 것으로 나타났다. 한편, 과업갈등의 정도에 따른 분석에서는, 과업갈등이 높은 집단이 낮은 집단에 비해 매체의 사용, 지식 공유의 속도와 양, 민첩성이 더 높았다. 또한, 매체의 사용, 지식 공유, 민첩성으로 이어지는 프로세스에서도 집단 간 차이를 확인하였다. 이러한 결과에 따라 스타트업 팀의 리더를 위한 시사점을 제시하였다.
Abstract
Startup teams should be prompt to seize an business opportunity and handle various business problems with which they has not been faced before. This research examines and compares the hypotheses about the processes of communication media usage, knowledge sharing and team agility by the level of task conflict. In order for detailed investigation, each of antecedent was divided into sub-dimensions: communication media usage into synchronous and asynchronous media usage, and knowledge sharing into speed and quantity of knowledge sharing. Team agility, the dependent variable, was proposed as an important success factor of startup teams. The research model describes that the communication media usage affects knowledge sharing and consequently team agility. The differences of media usage and relationships among variables were proposed as the level of task conflict in teams. 230 data points were collected from startup teams under 5 years and statistically processed to test research model and hypotheses. From the total sample analysis, the results indicate that the knowledge sharing speed is positively associated with the quantity, and the knowledge sharing speed and quantity have positive associations with team agility. Both synchronous and asynchronous communication media usage also has significant positive associations with knowledge sharing speed. On the other hand, media usage did not show significant direct association with knowledge sharing quantity. From the group comparisons of task conflict, it was found that the higher task conflict, the higher in media usage, knowledge sharing speed and quantity, and team agility. The process of media usage, knowledge sharing, and team agility were found to be different between the high and low task conflict. From these results, the authors discussed and proposed some implications for startup team leaders.
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