균형성과표를 이용한 병원 간호조직의 핵심성과지표 문헌분석
A Review of Key Performance Indicators Using a Balanced Scorecard in the Nursing Department of Hospitals
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Purpose: The purpose of this study was to analyze key performance indicators using a balanced scorecard in thenursing department of hospitals, and to find useful suggestions for future research. Methods: Before starting theliterature search clear inclusion and exclusion criteria were determined. After that, were viewed 41 studies fromthe RISS, KISS, National assembly library, and NDSLDB. Data were collected on October 17, 2013. Researchersdeveloped an analytic framework for thel iterature review using a balanced score card development process andconstruction steps of previous studies. This framework had 10 steps related to the balanced score card developmentprocess. Results: A total of 10 studies met the inclusion and exclusion criteria. We identified 234 key performanceindicators for the nursing department. The average number was 6.6 in finance perspective, 8.6 in perspective ,11.9 in internal process perspective, and 6.2 in learning and growth perspective. We found that 173 indicators hadbeen cited only once. 61 indicators were cited over twice. Further, 8 indicators employed different perspectives ondifferent studies. Conclusion: The results of the present study summarize useful information on recent trends onkey performance indicators using a balanced score card in the nursing department of hospitals. These results willhelp develop key performance indicators and provide directions for future research.
Abstract
Purpose: The purpose of this study was to analyze key performance indicators using a balanced scorecard in thenursing department of hospitals, and to find useful suggestions for future research. Methods: Before starting theliterature search clear inclusion and exclusion criteria were determined. After that, were viewed 41 studies fromthe RISS, KISS, National assembly library, and NDSLDB. Data were collected on October 17, 2013. Researchersdeveloped an analytic framework for thel iterature review using a balanced score card development process andconstruction steps of previous studies. This framework had 10 steps related to the balanced score card developmentprocess. Results: A total of 10 studies met the inclusion and exclusion criteria. We identified 234 key performanceindicators for the nursing department. The average number was 6.6 in finance perspective, 8.6 in perspective ,11.9 in internal process perspective, and 6.2 in learning and growth perspective. We found that 173 indicators hadbeen cited only once. 61 indicators were cited over twice. Further, 8 indicators employed different perspectives ondifferent studies. Conclusion: The results of the present study summarize useful information on recent trends onkey performance indicators using a balanced score card in the nursing department of hospitals. These results willhelp develop key performance indicators and provide directions for future research.
참고문헌 (22)
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