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적응수행에 대한 개인 및 팀 수준의 영향: 다수준(multilevel) 접근법의 적용

Adaptive Performance and Its Individual and Team-Level Antecedents: From a Multilevel Approach

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주제분류심리과학

초록

본 연구는 조직행동의 준거로 적응수행의 본질을 분석하는데 그 목적이 있다. 적응수행은 조직의 여러 수준에서 발견되는 행동이므로, 결정적인 질문은 개인 적응수행이 팀 적응수행에 어떻게 공헌하는지에 관한 것이다. 다수준 접근법을 통하여, 본 연구는 팀 적응수행을 개인 적응수행의 영향을 받는 상향 승화 과정 (bottom-up emergence)으로 개념화 하였다. 교차수준 영향도 제안하여, 팀 특성 (팀 학습풍토와 팀 효능감)이 개인의 지속학습활동과 개인 적응수행 간 관계에 주는 영향을 검증하고 준거변인의 승화에 대한 영향도 분석하였다. 고위험 직종인 전기설비 수리팀을 대상으로 한 연구결과는 두 수준간 적응수행의 배합 (composition) 모형을 대체로 지지하였으며, 지속학습의 영향과 팀 학습풍토의 직접적인 영향이 유의미한 것으로 나타났다. 이 연구는 직무수행 개념의 확장을 시도하였으며, 개념을 검증하는데 있어서 다수준 이론과 분석방법을 적용함으로써, 개인수준의 데이터로 상위수준의 구성체를 추정하는데 오류를 극복하였다. 연구과제의 미래방향과 조직에서 활용방안을 논의하였다

Abstract

The purpose of this paper is to investigate the nature of adaptive performance as a performance criterion in organizations. Since adaptation can be found in different levels of organizations, a critical question for researchers is how individual adaptive performance (AP) contributes to team-level adaptive performance. Following from a multilevel perspective, this study conceptualizes team AP as a bottom-up emergent process out of individual AP. Also, cross-level effects are posited, such that team characteristics (learning climate and team efficacy) will moderate the influence of proactive learning activity (continuous learning) on individual AP. Results largely supported a composition model of team AP, and team climate and continuous learning had independent direct effects on individual AP. The main contribution of this study is a new conceptualization of performance within a framework of multilevel theory and analysis. By specifying the individual-team relationships in an emerging performance construct, the results of this research avoid errors of misspecification in utilizing individual-level data to estimate a higher-level construct. Suggestions for future research and practical implications were also provided.

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