환자 보호자 만족도 조사에 대한 신뢰도 및 타당성 연구 - Korean Medicine Satisfaction Questionnaire(KMSQ)를 도입하여 -
A Study of Validity and Reliability about Parent’s Satisfaction in Korean Medicine Hospital - Introducing Korean Medicine Satisfaction Questionnaire -
0
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
Objectives This study was done to confirm reliability, validity and the internal structure of the Korean Medicine Satisfaction Questionnaire(KMSQ). Methods 154 parents who visited in Department of Pediatrics of Korean Medicine, University Hospital participated in this study. They were statistically analyzed by using PASW Statistics 20.0K for Windows. Results Factor analyses were largely divided into six categories such as Hospital, Waiting & Consultation Time, Doctor, Medicine,Therapy, and Cost. The validity and reliability of KMSQ were favorable. The highest average score of satisfaction was Doctor category as 4.20 μ 0.51 and the lowest one was Cost as 3.33 μ 0.71. The six factors showed highly positive relationship from correlation analysis. The result of comparative study on parent's demographic characteristics showed only one significant difference in satisfaction of Doctor within occupation. The result of comparative study on child's demographic characteristics showed significantly different in satisfaction of Therapy within gender, and of Medicine within age. Every average score of satisfaction showed somewhat difference within each section, and only 5.6% of them showed significantly difference in T-test. Conclusions Uses and research with the KMSQ as subjective tool in various department or medical institution are suggested.
Abstract
Objectives This study was done to confirm reliability, validity and the internal structure of the Korean Medicine Satisfaction Questionnaire(KMSQ). Methods 154 parents who visited in Department of Pediatrics of Korean Medicine, University Hospital participated in this study. They were statistically analyzed by using PASW Statistics 20.0K for Windows. Results Factor analyses were largely divided into six categories such as Hospital, Waiting & Consultation Time, Doctor, Medicine,Therapy, and Cost. The validity and reliability of KMSQ were favorable. The highest average score of satisfaction was Doctor category as 4.20 μ 0.51 and the lowest one was Cost as 3.33 μ 0.71. The six factors showed highly positive relationship from correlation analysis. The result of comparative study on parent's demographic characteristics showed only one significant difference in satisfaction of Doctor within occupation. The result of comparative study on child's demographic characteristics showed significantly different in satisfaction of Therapy within gender, and of Medicine within age. Every average score of satisfaction showed somewhat difference within each section, and only 5.6% of them showed significantly difference in T-test. Conclusions Uses and research with the KMSQ as subjective tool in various department or medical institution are suggested.
참고문헌 (15)
- Fox JG, "A different approach to sociodemographic predictors of satisfaction with health care", Soc Sci Med, 15(5), pp.557~564 (1981)
- Ware JE, "Defining and measuring patient satisfaction with medical care", Evaluation and Program Planting, 6, pp.247~263 (1983)
- Cho WH, "Medical Service Marketing", pp.36~43 (1999), Toeseuldang
- Miya A, "This Is the Marketing", pp.23~50 (1993), Hankooksanuphunryeonyeonguso
- Campen C, "Quality of care and patient satisfaction; a review of measuring instruments", Medical care research and review, 52(1), pp.109~133 (1995)
- 박단서, "교통사고 환자 35예에 대한 한방의료 서비스 만족도 조사", 한방재활의학과학회지, 18(3), pp.99~118 (2008), 한방재활의학과학회
- 강수우, "교통사고 환자 131례에 대한 한방치료 만족도 조사", 대한침구의학회지, 29(3), pp.67~79 (2012), 대한침구의학회[DOI]
- Daniel G, "Dental Care Satisfaction : the Reliability and Validity of the DSQ in a Low-income Population", J Public Health Dent, 55(4), pp.201~217 (1995)
- Vuori HV, "Quality assurance of health services : Concepts and methodology" (1982), WHO
- Brook RH, "Health service research; Is it good for you and me?", Acad Med, 64, pp.124~130 (1989)
- Pickering WG, "Patient satisfaction; an imperfect measurement of quality medicine", J Med Ethics, 19, pp.121~122 (1993)
- Kim CY, "Concept of QA and World Trend", J Korean Acad Fam Med, 15(11), pp.833~840 (1994)
- Kim ES, "A study on patient satisfaction for medical care services of traditional and oriental medical hospitals", pp.2005
- Son JI, "Validity and reliability of Dental Satisfaction Questionnaire in Yonsei college dental hospi tal patient's satisfaction survey", J Korean Acad Dent Health, 25(2), pp.123~138 (2001)
- Corah NL, "Development of a patient measure of satisfaction with the dentist; the dental visit satisfaction scale", J of Behav Med, 7(3), pp.367~373 (1984)