전시산업 종사자의 정서노동이 직무만족에 미치는 영향-자기검색을 중심으로-
Effects of Emotional Labor of Exhibit Industry Workers on the Job Satisfaction: Based on Self-Monitoring
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Exhibition is used as an important communication marketing tool all over the world. Today, the number of exhibitions is increasing continually. Therefore the expectations of service from customers and also emotional labor of exhibition-related workers are increasing. This paper is about the effects of emotional labor of exhibition industry workers to the job satisfaction based on self-monitoring. A self-monitoring method is one of various emotion evaluation methods. In this research real exhibit industry workers are the target group for measuring the self-monitoring levels. By using SPSS 12.00, the survey result is analyzed through frequency analysis, descriptive statistics, and regression analysis. In conclusion, this research has shown what kind of character groups are weak at emotional labor, and has helped us to understand how to decrease the rate of defection, and satisfy employee's performance by using characters which fits well on exhibit industry.
Abstract
Exhibition is used as an important communication marketing tool all over the world. Today, the number of exhibitions is increasing continually. Therefore the expectations of service from customers and also emotional labor of exhibition-related workers are increasing. This paper is about the effects of emotional labor of exhibition industry workers to the job satisfaction based on self-monitoring. A self-monitoring method is one of various emotion evaluation methods. In this research real exhibit industry workers are the target group for measuring the self-monitoring levels. By using SPSS 12.00, the survey result is analyzed through frequency analysis, descriptive statistics, and regression analysis. In conclusion, this research has shown what kind of character groups are weak at emotional labor, and has helped us to understand how to decrease the rate of defection, and satisfy employee's performance by using characters which fits well on exhibit industry.
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