지방자치단체의 목표관리제(MBO)도입 문제와 활성화 방안: 운영과정을 중심으로

Abstract

Despite its appeal for improving government performance systems in Korea, many local governments have not developed performance-measurement systems, and even fewer use these systems to improve decision making. The study examines the MBO(Management By Objectives) Processes that affect the utilization of performance-measurement. the goals of the study were to provide better information on the patterns of usage of MBO and to use this information to development an elaborated MBO processes.MBO is a management system that incorporates the features of three processes that are known to constitute good management practice in government: participation in decision making, goal setting, and objective feedback. A compelling base of theory underpins each process First, goal setting in MBO programs involves he continuous review and revision of objectives. “Decisions are made, goals are identified, priorities and posterities are set, and organization structure designed for the specific purposes of the institution”. Second, participative management is used to promote understanding throughout the organization by “bringing out the basic views, the basic dissents, the different approaches to the same task and the same problem within the organization.” Third, objective feedback is given by managers to subordinates on progress toward achieving their objective.Extensive empirical support exists for each of the three component processes. This evidence shows that, when used independently, each component process of MBO contributes to gains in productivity. Because all of the component processes increase productivity, MBO should increase organization-wide productivity as well.