지능정보기술을 활용한 위기청소년 사회서비스 지원 확충방안

Abstract

The study investigated the direction and feasibility of the Intelligent Information Technology usage under the premise of ‘expanding the social services provided for at-risk youths.’ The aim, in particular, was to search for measures of welfare supports provided for at-risk youths based on the Intelligent Information Technology, in line with the era of the Fourth Industrial Revolution, for the construction of ‘dense social safety net,’ and to deduce medium to long-term policy projects for expanded social services for youth in crisis. To achieve these aims, first, literature review was conducted to study the Intelligent Information Technology and social service supports for the youths in crisis. Second, AHP(Analytical Hierarchy Process), FGI(Focus Group Interview), and surveys for teenagers were conducted to gather opinions relevant to data linkage and usage and protection of personal information. Lastly, a measure for supporting at-risk youths based on the Intelligent Information Technology was investigated. Based on the research results, 4 policy projects and 9 specific project tasks have been proposed for the expansion of at-risk youth social service using the Intelligent Information Technology. First, 4 policy projects are as follows: 1) strengthening legal evidence for data linkage and usage; 2) strengthening the development and usage of safety protection measures for youths based on the Intelligent Information Technology; 3) improving at-risk youth information system; and 4) establishing AI (Artificial Intelligence)-based welfare support systems for youth counseling. In addition to four major policy projects, specific project tasks have been suggested for each. For the first policy project, 1) strengthening legal evidence for data linkage and usage, two specific tasks were suggested as follows: 1-1) revision of 「Youth Welfare Support Act」: provision of evidence for data linkage and usage; 1-2) provision of management regulation of public records of youths. For the second policy project, 2) strengthening the development and usage of safety protection measures for youths based on the IT, two specific tasks were suggested as follows: 2-1) extended development and supply of youth safety protection applications; 2-2) management of performance index for the cases of youth safety protection applications installation. For the third project policy, 3) improving at-risk youth information system, three specific tasks were suggested as follows: 3-1) establishment of an integrated youth information network (tentative name); 3-2) provision of personal information protection management system; 3-3) linkage of integrated social service information system. For the fourth policy project, 4) establishing AI (Artificial Intelligence)-based welfare support systems for youth counseling, two specific project tasks were suggested as follows: 4-1) provision of foundation for accumulating raw data for big data analysis; 4-2) construction of youth big data platform and centers.