T？RK？YE'DE E？？T？M ALANINDA TOPLAM KAL？TE Y？NET？M？ UYGULAMALARINA GENEL B？R BAKI？

Abstract

<Abstract> General View to the Total Quality Management Applications of the Turkish Educational System &Ouml;zcan YILMAZ Ankara University, urkey Total quality management is, the strong leadership, and the constructive organization, and with a team effort, as a result, the least faulty product can be produced, with the highest customer satisfaction. In the first volume of this study, we tried to explain the evolution of the management from the classic way, to the Total Quality Management with changes to the human’s social life, and the effects of the industrialization. In the second volume, The Total Quality Management is described, and we explained that why do we need and what are principles of the Total Quality Management, are explained. In the third and the last volume, we talked about the difficulties of the application of the Total Quality Management systems onto the Turkish educational programs, and systems, and we tried to introduce some possible solutions to those problems. We have emphasized that, people who are benefited from those educational institutions which implemented the principles of the total quality management programs, become the leaders of their countries, and they help to advance their nations, into the more developed group of countries. Key Word: Total quality management, Customer satisfaction, Strong leadership, Educational programs, Evolution of the management