의료기관 예약부도(No-Show)에 영향을 미치는 요인 - 경기지역 일개 종합병원을 중심으로 -
Factors Affecting No-Show at A Medical Institution - Focusing on A General Hospital in the Gyeonggi Region -
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Objectives: Factors affecting no-shows at medical institutions were analyzed, focusing on a general hospital in the Gyeonggi region. Methods: Data related to no-shows for 711,674 outpatients at a general hospital over a period of one year from January 1, 2021, to December 31, 2021 were collected and analyzed. General characteristics and weather factors, such as temperature, precipitation, wind velocity, humidity, and snow were selected as independent variables. The dependent variables were show-up and no-show. Results: Young people, residents in areas distant from hospitals, medical benefit and internal medicine patients had high rates of no-show. The no-show rate was low in hot weather, and the reservation rejection rate was high in cold weather below 0°C. The increase in the elderly population has had a significant impact on the medical market, and it is necessary to provide age-friendly customized services. Conclusions: To reduce the no-show rate, it is necessary to make active efforts such as text messages, SNS, telephone information, websites, e-mails, and providing customer services with convenient transportation access. Hospitals need efficient management by reducing reservation defaults.
Abstract
Objectives: Factors affecting no-shows at medical institutions were analyzed, focusing on a general hospital in the Gyeonggi region. Methods: Data related to no-shows for 711,674 outpatients at a general hospital over a period of one year from January 1, 2021, to December 31, 2021 were collected and analyzed. General characteristics and weather factors, such as temperature, precipitation, wind velocity, humidity, and snow were selected as independent variables. The dependent variables were show-up and no-show. Results: Young people, residents in areas distant from hospitals, medical benefit and internal medicine patients had high rates of no-show. The no-show rate was low in hot weather, and the reservation rejection rate was high in cold weather below 0°C. The increase in the elderly population has had a significant impact on the medical market, and it is necessary to provide age-friendly customized services. Conclusions: To reduce the no-show rate, it is necessary to make active efforts such as text messages, SNS, telephone information, websites, e-mails, and providing customer services with convenient transportation access. Hospitals need efficient management by reducing reservation defaults.
참고문헌 (15)
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