신규환자의 재방문에 영향을 미치는 요인분석
The Characteristic Factors Affecting New Outpatient's Revisit
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초록
This study aims to analyze the characteristics which new outpatients revisit in a hospital. Using this study, hospital managers can make efficient customer relationship. Methods : This is based on the medical record data of patients in the hospital. 9,392 outpatient‘s cases were used, that patients visited the first time between August and September in 2003, and revisited till December in 2006. Results : In coefficient of determination of logistic regression, model 1 was 23.4%, Model 2 was 34.7%, model 3 was 23.2% and model 4 was 12.8%. Classification rate of model 1 was 74.1%, model 2 was 73.1%, model 3 was 68.6%, and model 4 was 65.5%. Conclusions : To make more useful model for other hospitals in Korea, each hospital manager needs to understand more of the hospital environment, the patient's characteristics, and the business process
Abstract
This study aims to analyze the characteristics which new outpatients revisit in a hospital. Using this study, hospital managers can make efficient customer relationship. Methods : This is based on the medical record data of patients in the hospital. 9,392 outpatient‘s cases were used, that patients visited the first time between August and September in 2003, and revisited till December in 2006. Results : In coefficient of determination of logistic regression, model 1 was 23.4%, Model 2 was 34.7%, model 3 was 23.2% and model 4 was 12.8%. Classification rate of model 1 was 74.1%, model 2 was 73.1%, model 3 was 68.6%, and model 4 was 65.5%. Conclusions : To make more useful model for other hospitals in Korea, each hospital manager needs to understand more of the hospital environment, the patient's characteristics, and the business process
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