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항공권발권 수수료 효율화 방안 및 서비스수수료 타당성 연구

The effectiveness of travel agent commissions and validity of Service Fee

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초록

Almost Airlines in US and many European counties have either set travel agent commissions at a very low level or removed them altogether. Also K Airlines, one of Korean National airlines decide to remove travel agent commissions from Jan of 2010. So travel agent need to build new business model in travel market through the study on the effectiveness of travel agent commissions and validity of Service Fee. This paper provides an overview of the travel agent business model through overseas case(US, European counties and Japan) and revenue structure, an alternative business mix, new business model in Korean travel market through the survey of travel agent's expert. Conclusion as to the removal of travel agent commissions, suitable for the Korean travel agent business model is presented.

Abstract

Almost Airlines in US and many European counties have either set travel agent commissions at a very low level or removed them altogether. Also K Airlines, one of Korean National airlines decide to remove travel agent commissions from Jan of 2010. So travel agent need to build new business model in travel market through the study on the effectiveness of travel agent commissions and validity of Service Fee. This paper provides an overview of the travel agent business model through overseas case(US, European counties and Japan) and revenue structure, an alternative business mix, new business model in Korean travel market through the survey of travel agent's expert. Conclusion as to the removal of travel agent commissions, suitable for the Korean travel agent business model is presented.

참고문헌 (22)

  1. 서선, "한국지역의 국제선 항공권 발권수수료 연구", 관광경영연구, 12(2), pp.20~45 (2008), 관광경영학회
  2. 일본 교통성, "2005년 4월∼2006년 3월 주요 여행업자의 취급상황 속보", ~
  3. "일본여행업협회(JATA)" (2008)[URL]
  4. 한국일반여행업협회(KATA), "여행통계, 일반여행업 관광통계 기준", ~
  5. Alamdari Fariba, "Regional development in airlines and travel agents relationship", Journal of Air Transport Management, 8, pp.339~348 (2002)
  6. Dobruszkes Frederic, "An analysis of European low-cost airlines and their networks", Journal of Transport Geography, 14, pp.249~264 (2006)
  7. Dr. Fried, "Understanding how service fee automation impacts travel agency business", pp.16~ (2007)
  8. Levere, J, "Changing Roles", Airline Business, pp.48~76 (2000)
  9. Business Travel News(BTN), "Global travel market share of global travel agency. September", ~ (2008)
  10. "Hermes Management Consulting", ~ (2006)
  11. "Service Fees and Commission Cuts, AMADEUS, June", ~ (2007)
  12. 2007 Service Fee Report, "ASTA", Aug, ~ (2008)
  13. Travel Agent Usage and Fee Sensitivity study, "ASTA", ~ (2008)
  14. "한국관광공사, 관광통계. 승무원 제외 출국자 수 기준" (2008)[URL]
  15. "세계여행신문" (2009)[URL]
  16. "여행신문" (2008)[URL]
  17. "Department’s full-fare advertising rule (14 CFR 399.84) : Non-government surcharges and fees,such as fuel surcharges and service fees, as well as ad valorem excise taxes, must be included in the stated fare" (2008)[URL]

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