PCO 종사자의 정서노동이 조직몰입에 미치는 영향
A study on emotional labor, emotional intelligence and organizational Commitment of The PCO Employee
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참고문헌
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초록
The purpose of this thesis are to search for mutual relations between emotional labor and organizational commitment and to study how emotional intelligence of the PCO employee affect these correlations through analyzing the job of the PCO employee in Korea. The following results were obtained. First, Both the deep acting and surface acting all of the configuration factors of emotional labor affects the organizational commitment of the PCO employee. Second, emotional intelligence of the PCO employee can't control mutual relation between emotional labor and organizational commitment of the PCO employee. By the results of this study, emotional labor of the PCO employee is one of components that can affect organizational commitment. The administrators must consider the feelings of the PCO employee. How to control the PCO employee deep acting and surface acting and how to manage the employee's emotional intelligence in order to raise the royalty to the company. and to make the PCO employee love their work place and their job. And they should study the way that can develop the education program in PCO
Abstract
The purpose of this thesis are to search for mutual relations between emotional labor and organizational commitment and to study how emotional intelligence of the PCO employee affect these correlations through analyzing the job of the PCO employee in Korea. The following results were obtained. First, Both the deep acting and surface acting all of the configuration factors of emotional labor affects the organizational commitment of the PCO employee. Second, emotional intelligence of the PCO employee can't control mutual relation between emotional labor and organizational commitment of the PCO employee. By the results of this study, emotional labor of the PCO employee is one of components that can affect organizational commitment. The administrators must consider the feelings of the PCO employee. How to control the PCO employee deep acting and surface acting and how to manage the employee's emotional intelligence in order to raise the royalty to the company. and to make the PCO employee love their work place and their job. And they should study the way that can develop the education program in PCO
참고문헌 (47)
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