소방공무원의 직무스트레스와 감정노동이 이직의도에 미치는 영향
Effects of emotional labor and job stress on turnover intention among firefighters
1
조회
0
다운로드
2
인용
0
참고문헌
키워드
초록
Purpose: The purpose of this study was to investigate the effects of firefighters' job stress and emotional labor on their turnover intention, and analyze the main factors impacting turnover intention in this context. Methods: Based on a descriptive survey study design, we administered a structured questionnaire among 231 firefighters at one fire station in G metropolitan city from November 13 to 27, 2020. Results: Regarding job stress, participants showed differences based on marital status (p<.05), health status (p<.001), total service period (p<.05), and assignment (p<.05). For emotional labor, a significantly higher rate was observed for female than male firefighters (p<.05), with differences also observed in age (p<.001), health status (p<.001), total service period (p<.05), rank (p<.001), and assignment (p<.05). Further, for turnover intention, significant differences were noted with respect to age (p<.001), education (p<.01), health status (p<.001), total service period (p<.01), work unit (p<.05), rank (p<.001), and assignment (p<.05). A significant correlation was found between job stress and emotional labor and turnover intention. Regarding the factors affecting turnover intention, significant differences were noted based on education, rank, job stress, and emotional labor; the explanatory power was 53.9% (F=13.806, p<.001). Conclusion: Tailored support programs must be developed to ease firefighters’ job stress and reduce their emotional labor to facilitate effective manpower management and reduce firefighters' turnover intention.
Abstract
Purpose: The purpose of this study was to investigate the effects of firefighters' job stress and emotional labor on their turnover intention, and analyze the main factors impacting turnover intention in this context. Methods: Based on a descriptive survey study design, we administered a structured questionnaire among 231 firefighters at one fire station in G metropolitan city from November 13-27, 2020. Results: Regarding job stress, participants showed differences based on marital status (p<.05), health status (p<.001), total service period (p<.05), and assignment (p<.05). For emotional labor, a significantly higher rate was observed for female than male firefighters (p<.05), with differences also observed in age (p<.001), health status (p<.001), total service period (p<.05), rank (p<.001), and assignment (p<.05). Further, for turnover intention, significant differences were noted with respect to age (p<.001), education (p<.01), health status (p<.001), total service period (p<.01), work unit (p<.05), rank (p<.001), and assignment (p<.05). A significant correlation was found between job stress and emotional labor and turnover intention. Regarding the factors affecting turnover intention, significant differences were noted based on education, rank, job stress, and emotional labor; the explanatory power was 53.9% (F=13.806, p<.001). Conclusion: Tailored support programs must be developed to ease firefighters’ job stress and reduce their emotional labor to facilitate effective manpower management and reduce firefighters' turnover intention.
참고문헌 (30)
- "Ministry of Government Legislation"[URL]
- National Emergency Management Agency, "Statistical yearbook of emergency services 119" (2020)
- 이재무, "소방공무원 회복탄력성에 대한 연구: 직무스트레스와 직무소진, 직무만족 간 영향관계에서의 조절효과 분석", 한국콘텐츠학회 논문지, 21(10), pp.690~701 (2021), 한국콘텐츠학회[DOI]
- 장세진, "한국인 직무 스트레스 측정도구의 개발 및 표준화", Annals of Occupational and Environmental Medicine, 17(4), pp.297~317 (2005), 대한직업환경의학회
- 채진, "소방공무원 직무스트레스의 영향요인 분석", 한국화재소방학회 논문지, 26(5), pp.28~34 (2012), 한국화재소방학회[DOI]
- 문유석, "소방공무원의 스트레스 수준과 직무환경적 유발요인", 지방정부연구, 15(1), pp.119~141 (2011), 한국지방정부학회
- Lee YK, "Empirical study on the causes and result of job stress among fire fighters : focusing on job characteristics, role confusion, relationships with co-workesr and organizational commitment", Journal of Fire Science Engineering, 21(2), pp.74~86 (2007)
- Hochschild AR, "The managed heart : commercialization of human feeling" (1983), University of California Press
- 한지윤, "119상황근무자 감정노동 실태조사 및 개선방안", 한국방재학회논문집, 19(5), pp.95~101 (2019), 한국방재학회[DOI]
- 박대성, "직무스트레스가 피로와 직무만족도에 미치는 영향", 한국응급구조학회지, 12(3), pp.71~86 (2008), 사단법인 한국응급구조학회
- Lawer E.E., "Satisfaction and Behavior", pp.287~301 (1983), McGrow Hill
- Na JM, "A study on the influence factors on the turnover intention of local self-support center workers", The Journal of Korean Association for Policy Science, 13(3), pp.257~286 (2009)
- 김홍조, "소방공무원들의 직무만족과 이직의도에 관한 연구", 한국응급구조학회지, 18(1), pp.95~106 (2014), 사단법인 한국응급구조학회
- 차민규, "소방공무원 외상후 스트레스장애가 이직의도에 미치는 영향", 한국공안행정학회보, 29(3), pp.385~410 (2020), 한국공안행정학회[DOI]
- 강광순, "소방공무원의 직무스트레스와 매개변수에 의한 이직의도 변화", 한국컴퓨터정보학회논문지, 22(7), pp.109~115 (2017), 한국컴퓨터정보학회[DOI]
- 지동하, "소방공무원의 소진과 융합된 매개변수에 따른 이직의도 변화에 관한 비교연구", 한국컴퓨터정보학회논문지, 21(5), pp.111~117 (2016), 한국컴퓨터정보학회
- 김상구, "공공부문의 감정노동 : 일선행정 민원공무원에 대한 실증연구", 지방정부연구, 13(1), pp.51~70 (2009), 한국지방정부학회
- Morris JA., "The dimensions, antecedents and consequences of emotional labor", Academy of Management Review, 21(4), pp.986~1010 (1996)
- 임완영, "119구급대원의 감정노동과 직무스트레스가 피로에 미치는 영향", 한국응급구조학회지, 26(1), pp.101~118 (2022), 사단법인 한국응급구조학회[DOI]
- 정윤아, "소방공무원의 직무 스트레스와 직무소진과의 관계: 그릿의 매개효과", 정신간호학회지, 29(2), pp.96~105 (2020), 한국정신간호학회[DOI]
- 신효진, "임파워먼트와 사회적지지가 소방공무원의 직무스트레스에 미치는 영향", 한국화재소방학회 논문지, 29(6), pp.139~146 (2015), 한국화재소방학회[DOI]
- 윤유진, "119 구급대원의 직무스트레스, 소진이 삶의 질에 미치는 영향", 한국응급구조학회지, 22(3), pp.131~148 (2018), 사단법인 한국응급구조학회[DOI]
- 김진현, "소방공무원의 정신건강과 직무스트레스, 감정노동, 회복탄력성간의 융합관계", 한국융합학회논문지, 8(12), pp.379~389 (2017), 한국융합학회[DOI]
- 조성, "소방공무원의 감정노동과 직무만족에 대한 인식차이 분석", Crisisonomy, 13(6), pp.153~160 (2017), (사)위기관리이론과실천[DOI]
- 류상일, "공공부문 종사자의 감정노동이 직무스트레스에 미치는 영향: 소방공무원을 중심으로", 한국융합과학회지, 7(3), pp.153~167 (2018), 한국융합과학회
- Sun WS, "The effects of malicious complaint and social support within organization on the civil servants’ public service motivation: focusing on the mediating effect of emotional labor", Doctor, pp.2020
- 김상호, "경찰공무원의 감정노동에 관한 연구 -직무스트레스와의 관련성 및 조직 동일시 조절효과를 중심으로-", 한국경찰학회보, 11(2), pp.5~36 (2009), 한국경찰학회
- Park PJ, "Effect of the organization's job environment factors on the turnover intention of members: Focusing on fire officials", master, pp.2012
- Kim HJ, "The effects of job stress and job satisfaction on turnover intention and moderating effect of organizational commitment among fire fighter", Doctor, pp.2018
- Park SY, "Effects of emotional labor and job stress on turnover intention of nurses in university hospitals", Nursing & Health Issues, 23(1), pp.37~45 (2018), Chonnam National University Research Institute of Nursing Science