지역사회서비스투자사업 품질평가 현장조사방법 개선 방안에 관한 연구

Abstract

This study aimed to analyze the issues on the methodologies of field research for the investment project of the community services by the reviews of quality assessment system and process on the existing the investment projects in the consumers’ point of view, and to establish the field research process on the investment project of the community services so as to contribute the enhancement of its quality. Hence, the literature reviews were performed on the quality assessment system and the field research for the existing the investment project of the community services in this study. To analyze the practices of the field research, the issues on the methodologies were defined upon face to face in-depth interviews to the project support team which was the main body of the investment project of the community services and service providers, diagnosing first paper research focusing on survey; second, face to face interview as a supplement way; third, users’ satisfaction research as an indirect way; fourth, physical environmental research by paper work; fifth, quality assessment focusing on the providers; sixth, the problems of research vendor selections, and establishing 11 steps of assessment process mainly for field research. It was suggested to be required of 1) preparation of legal system guideline for the organization of field research team, 2) strengthening the education for field research team, and 3) separate manual development of field research for the team, with respect to the quality assessment system to enhance the quality of the investment project of the community services as the policy.