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제조기업 종업원의 내부서비스품질이 직무몰입과 기업성과에 미치는 영향에 관한 연구-S사를 중심으로-

A Study on the Effect of Internal Service Quality of Manufacturing Company Employees on Organizational Commitment and Firm Performance

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주제분류경영학

참고문헌 (40)

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  2. 강병서, "연구조사 방법론" (2002), 서울 : 무역경영사
  3. 강병서, "SPSS와 AMOS활용 연구조사방법론" (2005), 무역경영사
  4. 곽동성, "내부서비스품질이 종업원만족과 고객만족에 미치는 영향에 관한 연구", 1(4), pp.24~46 (1999)
  5. 김계수, "AMOS 구조방정식 모형 분석" (2004), 서울 : 데이터솔루션
  6. 김계수, "인터넷 커뮤니티 서비스와 e-가치 창출 전략 : 구조 방정식 모형 분석 -개인형 홈페이지 서비스를 중심으로", 34(4), pp.1101~1123 (2005), 한국경영학회
  7. 조경호, "한국공무원의 조직몰입도 결정요인에 관한 연구 선형구조모형의 적용", pp.1203~1225 (1993), 한국행정학회
  8. Anderson, "The Use of Pledges to Build and Sustain Commitment in Distribution Channels Journal of Marketing Research"
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  24. Kotler, "Principles of Marketing", pp.607~ (1991), Prentice-Hall
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  26. F, "Analysis of Antecedents", pp.219~235 (1987)
  27. Mathieu, "A Review and Meta-analysis of Antecedents Consequences of Organizational Commitment", pp.171~194 (1990)
  28. Martin, C. L, "The Role of Justice Judgments in Explaining the Relationship Between Job Satisfaction and Organizational Commitment", 21(1), pp.84~104 (1996)
  29. Meyer, "The Measurement Antecedents of Affective Continuance and Normative Commitment to The Organization Journal of Occupational Psychology", pp.63~ (1990)
  30. R. T, "The Measurement of Organizational Commitment Journal of Vocational Behavior", pp.224~247 (1979)
  31. R. T, "the Psychology of Commitment" (1982), Academic Press.
  32. Naumann, "Antecedents and Consequences of Satisfaction and Commitment among Expatriate Managers", pp.153~187 (1993)
  33. Rosenbluth, "Tales from a Nonconformist Company", pp.26~36 (1991)
  34. Rusbult, "Commitment and Satisfaction in Romantic Association A Test of the Investment Model Journal of Experimental Social Psycholoy", pp.172~186 (1980)
  35. Sagie, A, "Employee Absenteeism, Organizational Commitment, and Job Satisfaction: Another Look", 52(2), pp.156~171 (1998)
  36. Shore, "Comparison of Affective Commitment and Continuance Commitment with Perceived Organizational Support Journal of Applied Psychology", pp.774~780 (1993)
  37. Steers, R. M, "Antecedents and Outcomes of Organizational Commitment", 22, pp.46~56 (1997)
  38. Stone, "An Illustrated Geometric Progression from Halmos to Gauss and Bayes Oxford", pp.120~ (1987), Clarendon Press Oxford University Press
  39. Wiener, "Commitment in Organization Academy of Management Review", pp.418~428 (1982)
  40. Williams, "Antecedents and Consequences of Satisfaction and Commitment in Turnover Models Journal of Applied Psychology", pp.219~231 (1986)

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