Structural Relationship between Information Attributes, System Quality, Satisfaction, and Intention to Use of Airbnb: Information System Success Model Approach
0
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
Purpose: This study aims to investigate the structural relationship between information attributes, system quality, satisfaction, and intention to use in the context of Airbnb. Design/methodology/approach: The information attributes considered are price, facility, and location. The theoretical foundation of this research is the information system success model. Findings: Maximum likelihood-based structural equation modeling was employed to test the research hypotheses. The findings indicate that price information and location information have a positive impact on intention to use. Additionally, system quality positively influences satisfaction, which in turn is positively associated with intention to use. Research limitations/implications: This research contributes to the literature by demonstrating the explanatory power of the information system success model in the context of Airbnb. Originality/value: This study provide valuable user data that can serve as a benchmark for enhancing business systems by incorporating deep learning techniques for artificial intelligence systems.
Abstract
Purpose: This study aims to investigate the structural relationship between information attributes, system quality, satisfaction, and intention to use in the context of Airbnb. Design/methodology/approach: The information attributes considered are price, facility, and location. The theoretical foundation of this research is the information system success model. Findings: Maximum likelihood-based structural equation modeling was employed to test the research hypotheses. The findings indicate that price information and location information have a positive impact on intention to use. Additionally, system quality positively influences satisfaction, which in turn is positively associated with intention to use. Research limitations/implications: This research contributes to the literature by demonstrating the explanatory power of the information system success model in the context of Airbnb. Originality/value: This study provide valuable user data that can serve as a benchmark for enhancing business systems by incorporating deep learning techniques for artificial intelligence systems.
참고문헌 (44)
- Alsharhan, A., "Chatbot adoption : a multiperspective systematic review and future research agenda", IEEE Transactions on Engineering Management, 71, pp.10232~10244 (2023)
- Alyoussef, I. Y., "Acceptance of e-learning in higher education : The role of task-technology fit with the information systems success model", Heliyon, 9(3), pp.e13751~ (2023)
- Alzahrani, A. I., "Modelling digital library success using the DeLone and McLean information system success model", Journal of Librarianship and Information Science, 51(2), pp.291~306 (2019)
- Ashfaq, M., "I, Chatbot : Modeling the determinants of users' satisfaction and continuance intention of AI-powered service agents", Telematics and Informatics, 54, pp.101473~ (2020)
- Bao, Z., "Understanding customers' stickiness of live streaming commerce platforms : an empirical study based on modified e-commerce system success model", Asia Pacific Journal of Marketing and Logistics, 35(3), pp.775~793 (2023)
- Bin Mohd Isa, M. Y., "Financing services sector : Effectiveness of operational coordination and process control, evidence from Malaysia", Global Business & Finance Review(GBFR), 25(4), pp.12~24 (2020)
- Bresciani, S., "The seven lives of Airbnb. The role of accommodation types", Annals of Tourism Research, 88, pp.103170~ (2021)
- Chattopadhyay, M., "What Airbnb host listings influence peer-to-peer tourist accommodation price", Journal of Hospitality & Tourism Research, 44(4), pp.597~623 (2020)
- Chen, Y., "Service failure in peer-to-peer accommodation", Annals of Tourism Research, 88, pp.103156~ (2021)
- Chica-Olmo, J., "Effects of location on Airbnb apartment pricing in Málaga", Tourism Management, 77, pp.103981~ (2020)
- Chiu, P. S., "Implementation and evaluation of mobile e-books in a cloud bookcase using the information system success model", Library Hi Tech, 34(2), pp.207~223 (2016)
- Cho, K. W., "Performance evaluation of public hospital information systems by the information system success model", Healthcare Informatics Research, 21(1), pp.43~48 (2015)
- Choi, W., "Information system success model for customer relationship management system in health promotion centers", Healthcare Informatics Research, 19(2), pp.110~120 (2013)
- Du, X., "The hidden price of hotel features forming room rate : Focused on star-type segmented market in China", Global Business & Finance Review(GBFR), 25(2), pp.64~81 (2020)
- "Airbnb Statistics 2024 - By Demographic, Region, Revenue, General, Referral Traffic and Device Users" (2024)[URL]
- Eyal, P., "Data quality of platforms and panels for online behavioral research", Behavior Research Methods, 54, pp.1643~1662 (2021)
- Fornell, C., "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research, 18(1), pp.39~50 (1981)
- Hair, J., "Multivariate data analysis: A global perspective (Vol. 7)" (2010), Pearson
- Han, L., "The role of platform quality on consumer purchase intention in the context of cross-border e-commerce : The evidence from Africa", Behavioral Sciences, 13(5), pp.385~ (2023)
- Hoyle, R., "Structural equation modeling: Concepts, issues, and applications" (1995), Sage
- Hsu, L., "What makes good LMOOCs for EFL learners? Learners' personal characteristics and information system success model", Computer Assisted Language Learning, 36(1-2), pp.1~25 (2023)
- Jaafreh, A. B., "Evaluation information system success : applied DeLone and McLean information system success model in context banking system in KSA", International Review of Management and Business Research, 6(2), pp.829~845 (2017)
- Kakaria, S., "Interaction between extrinsic and intrinsic online review cues : perspectives from cue utilization theory", Electron Commer Res (2023)[DOI]
- Kim, Y., "Do information and service quality affect perceived privacy protection, satisfaction, and loyalty? Evidence from a Chinese O2O-based mobile shopping application", Telematics and Informatics, 56, pp.101483~ (2021)
- Lee, K. J., "Understanding innovative information systems(IS)use of frontline employees in hotels : Proactivity, psychological empowerment, self-learning, and service quality efficacy", Global Business & Finance Review(GBFR), 25(1), pp.48~64 (2020)
- Lee, S. K., "Success model of project management information system in construction", Automation in Construction, 25, pp.82~93 (2012)
- Lee, V., "The effect of E-commerce service quality factors on customer satisfaction, purchase intention, and actual purchase in Uzbekistan", Global Business & Finance Review, 27(3), pp.56~74 (2022)
- Lonardi, S., "Leveraging minority language in destination online marketing : Evidence from Alta Badia, Italy", Journal of Destination Marketing & Management, 31, pp.100857~ (2024)
- Moon, J., "Structural Relationship between Attributes of Technology Acceptance for Food Delivery Application System : Exploration for the Antecedents of Perceived Usefulness", Systems, 11(8), pp.419~ (2023)[DOI]
- Moreno-Izquierdo, L., "Security measures as a factor in the competitiveness of accommodation facilities", Journal of Risk and Financial Management, 13(5), pp.99~ (2020)
- Shahzad, A., "Effects of COVID-19 in E-learning on higher education institution students : The group comparison between male and female", Quality & quantity, 55, pp.805~826 (2021)
- Sheng, D., "Construction quality information management with blockchains", Automation in Construction, 120, pp.103373~ (2020)
- Shi, Z., "Design of platform reputation systems : Optimal information disclosure", Marketing Science, 42(3), pp.500~520 (2023)
- Song, S., "Short-video apps as a health information source for chronic obstructive pulmonary disease : Information quality assessment of TikTok videos", Journal of Medical Internet Research, 23(12), pp.e28318~ (2021)
- Suárez-Vega, R., "Selecting prices determinants and including spatial effects in peer-to-peer accommodation", ISPRS International Journal of Geo-Information, 9(4), pp.259~ (2020)
- Subiyakto, A. A., "Validation of information system project success model : A focus group study", Sage Open, 5(2), pp.2158244015581650~ (2015)
- Such-Devesa, M. J., "Determining factors in the choice of prices of tourist rental accommodation. New evidence using the quantile regression approach", Tourism Management Perspectives, 33, pp.100632~ (2020)
- Sun, B. L., "Is there any difference in the perception of the Airbnb brand gender across cultures? An exploration of gender and gender identity", Global Business & Finance Review, 27(2), pp.14~32 (2022)
- Tong, B., "Hedonic pricing and the sharing economy : How profile characteristics affect Airbnb accommodation prices in Barcelona, Madrid, and Seville", Current Issues in Tourism, 25(20), pp.3309~3328 (2022)
- Xu, X., "Comparing user satisfaction of older and newer on-campus accommodation buildings in Australia", Facilities, 39(5, pp.6) (2020), 389~410
- Yang, Y., "Location advantages of lodging properties : A comparison between hotels and Airbnb units in an urban environment", Annals of Tourism Research, 81, pp.102861~ (2020)
- Zaied, A. N. H., "An integrated success model for evaluating information system in public sectors", Journal of Emerging Trends in Computing and Information Sciences, 3(6), pp.814~825 (2012)
- Zamir, Z., "The effect of quality dimensions of information systems on knowledge sharing and user satisfaction", International Journal of Entrepreneurial Knowledge, 10(1), pp.1~19 (2022)
- Zuo, Z., "Government R&D subsidies and firm innovation performance : The moderating role of accounting information quality", Journal of Innovation &Knowledge, 7(2), pp.100176~ (2022)
