국내 8개 종합병원에 근무하는 병원약사를 대상으로 한 직무스트레스와 직무만족도 분석

Abstract

This research was conducted to look into the relationship between job stress and job satisfaction perceived by a hospital pharmacist, and to identify the influencing factors for providing fundamental data to increase their job satisfaction. A self-filling survey questionnaire was distributed to 196 hospital pharmacists working at 8 general hospitals in Korea, between October 4 and October 10, 2011. The contents of the questionnaire were composed of general and professional characteristics as the baseline, job stress, and job satisfaction. The participants’job stress and satisfaction were measured using a 4-point Likert scale. The data were analyzed by using the SPSS WIN 17.0. The response rate was 80.1%, and 77.0% was included in the analysis except for questionnaires having incomplete answers. There were significantly negative correlations in the score of job stress and job satisfaction and the average level of job stress was 2.59 and of their job satisfaction was 2.47. In job stress, it was found that the respondents significantly were more stressed in job demand and occupational climate. In job satisfaction, respondents get less satisfaction in work environment and personal outlook. As a result of multiple regression analysis, it was found that reward and job stress most influenced job satisfaction, and the descriptive power on these factors influencing their job satisfaction was found to be 72.2% (p<0.0001). According to the results, strategies to improve hospital pharmacists’job satisfaction should focus on promoting diverse challenging work duties, facilitating work environment and the appropriate rewards. In addition, the systemic and multi-dimensional improvement will be needed. Further research is needed to understand which aspects of the jobs in different settings are more or less satisfying.