Patients’Perception, Satisfaction and Expectations Towards the Role of Clinical Pharmacists in General Hospitals in China
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Purpose : Many developed countries have already accepted the indispensable role of clinical pharmacist (CP) in health care system. In past few years, Ministry of Health in China has also worked efficiently to regularize and implement clinical pharmacy services (CPSs). In our study, we opted to access the perception, satisfaction and expectation of patients towards the services provided by CP in hospitals in China. Method : The study was conducted in 10 general hospitals located in 8 different cities in China. Questionnaire was composed of four main parts: 1) Demographics of patients, 2) General awareness about CP, 3) Response regarding CP’s professional capabilities, 4) Satisfaction and expectations regarding different CPSs. The chi-test was performed to examine the statistical significance of association between independent variables and dependent variables. Results : Out of 350 distributed questionnaires, 289 were retrieved giving a response rate of 82%. Most of the respondents know about clinical pharmacist and 39.79% had experienced CPSs before. 75% believed that clinical pharmacist is a drug expert, whereas mostly all agreed that CP is an important member of health care team and should be encouraged to participate in patient therapy. More than 75% of respondents perceive that CP can improve quality and safety of treatment. Among those who had previously experienced CPSs, more than 75% showed satisfaction with CP providing individualized patient care, participating in ward rounds, taking medication history, providing drug information and counseling. And approximately 80% of the remaining, who never experienced, expects CP to execute these tasks except for performing physical examination. Conclusion : Most people in China understand, accept and encourage the role of CP in health care. As patients who experienced CPSs were less, it triggers the need of hiring more clinical pharmacist and allowing them to perform additional interactive roles, so that effective CPSs can be delivered to masses.
Abstract
Purpose : Many developed countries have already accepted the indispensable role of clinical pharmacist (CP) in health care system. In past few years, Ministry of Health in China has also worked efficiently to regularize and implement clinical pharmacy services (CPSs). In our study, we opted to access the perception, satisfaction and expectation of patients towards the services provided by CP in hospitals in China. Method : The study was conducted in 10 general hospitals located in 8 different cities in China. Questionnaire was composed of four main parts: 1) Demographics of patients, 2) General awareness about CP, 3) Response regarding CP’s professional capabilities, 4) Satisfaction and expectations regarding different CPSs. The chi-test was performed to examine the statistical significance of association between independent variables and dependent variables. Results : Out of 350 distributed questionnaires, 289 were retrieved giving a response rate of 82%. Most of the respondents know about clinical pharmacist and 39.79% had experienced CPSs before. 75% believed that clinical pharmacist is a drug expert, whereas mostly all agreed that CP is an important member of health care team and should be encouraged to participate in patient therapy. More than 75% of respondents perceive that CP can improve quality and safety of treatment. Among those who had previously experienced CPSs, more than 75% showed satisfaction with CP providing individualized patient care, participating in ward rounds, taking medication history, providing drug information and counseling. And approximately 80% of the remaining, who never experienced, expects CP to execute these tasks except for performing physical examination. Conclusion : Most people in China understand, accept and encourage the role of CP in health care. As patients who experienced CPSs were less, it triggers the need of hiring more clinical pharmacist and allowing them to perform additional interactive roles, so that effective CPSs can be delivered to masses.
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