Public Trust in Community Pharmacists in South Korea: A Survey Study
2
조회
0
다운로드
2
인용
0
참고문헌
키워드
초록
Background: Trust is a key component for the good relationship between patients and healthcare professionals but trust for community pharmacists has not been studied much. Objectives: This study aimed to measure public trust in community pharmacists and to investigate variables that affect trust level in South Korea. Methods: A total of 25 questions, including 13-items for three dimensions of trust (pharmacists’ behavior/attitude, technical competence, communication skills) and 1-item for overall trust were developed. The survey was conducted online and the data from 416 respondents were analyzed with a t-test, an ANOVA and a multiple linear regression analysis. Results: The average scores (mean ± standard deviation) for the three dimensions of trust in community pharmacists were 3.47±1.05 (out of 5 points) for pharmacists’ behavior/attitude, 3.67 ± 0.99 for technical competence, and 3.66±0.99 for communication skills. The average of the 13 items incorporating all parameters was 3.56±1.02 and the overall trust level was 7.16±1.62 (out of 10 points). The total sum of the 13 items differed significantly by age group (p=0.02) and frequency of pharmacy visits (p=0.04). Each dimension had an independent impact on the trust level, and pharmacists’ behavior/attitude had the greatest impact on trust levels. Conclusions: This study showed that pharmacists’ behavior/attitude had the most significant impact on the trust level. However, the level of trust in pharmacists’ behavior/attitude is not yet sufficiently satisfactory, and further improvements are required to increase trust in community pharmacists.
Abstract
Background: Trust is a key component for the good relationship between patients and healthcare professionals but trust for community pharmacists has not been studied much. Objectives: This study aimed to measure public trust in community pharmacists and to investigate variables that affect trust level in South Korea. Methods: A total of 25 questions, including 13-items for three dimensions of trust (pharmacists’ behavior/attitude, technical competence, communication skills) and 1-item for overall trust were developed. The survey was conducted online and the data from 416 respondents were analyzed with a t-test, an ANOVA and a multiple linear regression analysis. Results: The average scores (mean ± standard deviation) for the three dimensions of trust in community pharmacists were 3.47±1.05 (out of 5 points) for pharmacists’ behavior/attitude, 3.67 ± 0.99 for technical competence, and 3.66±0.99 for communication skills. The average of the 13 items incorporating all parameters was 3.56±1.02 and the overall trust level was 7.16±1.62 (out of 10 points). The total sum of the 13 items differed significantly by age group (p=0.02) and frequency of pharmacy visits (p=0.04). Each dimension had an independent impact on the trust level, and pharmacists’ behavior/attitude had the greatest impact on trust levels. Conclusions: This study showed that pharmacists’ behavior/attitude had the most significant impact on the trust level. However, the level of trust in pharmacists’ behavior/attitude is not yet sufficiently satisfactory, and further improvements are required to increase trust in community pharmacists.
참고문헌 (22)
- Lynch TJ, "A trust initiative in health care:why and why now?", Acad Med, 94(4), pp.463~465 (2019)
- Hall MA, "Trust in physicians and medical institutions: what is it, can it be measured, and does it matter?", Milbank Q, 79(4), pp.613~639 (2001)
- Mechanic D, "Changing medical organization and the erosion of trust", Milbank Q, 74(2), pp.171~189 (1996)
- Hindi AMK, "Community pharmacy integration within the primary care pathway for people with longterm conditions: a focus group study of patients', pharmacists' and GPs' experiences and expectations", BMC Fam Pract, 20(1), pp.26~ (2019)
- Ilardo ML, "The community pharmacist : perceived barriers and patient-centered care communication", Int J Environ Res Public Health, 17(2), pp.536~ (2020)
- Castaldo S, "The missing path to gain customers loyalty in pharmacy retail : the role of the store in developing satisfaction and trust", Res Social Adm Pharm, 12(5), pp.699~712 (2016)
- Moorman C, "Factors affecting trust in market research relationships", J Mark, 57(1), pp.81~101 (1993)
- Beney J, "Expanding the roles of outpatient pharmacists: effects on health services utilisation, costs, and patient outcomes", Cochrane Database Syst Rev, (3), pp.CD000336~ (2000)
- Hindi AMK, "Patient and public perspectives of community pharmacies in the United Kingdom : a systematic review", Health Expect, 21(2), pp.409~428 (2018)
- Gregory PAM, "Understanding the psychology of trust between patients and their community pharmacists", Can Pharm J(Ott), 154(2), pp.120~128 (2021)
- Ngorsuraches S, "Development and validation of the patient trust in community pharmacists(TRUST-Ph)scale : results from a study conducted in Thailand", Res Social Adm Pharm, 4, pp.272~283 (2008)
- Zhang XH, "Development and validation of a scale to measure patients' trust in pharmacists in Singapore", Patient Prefer Adherence, 3, pp.1~7 (2009)
- "Pharmacy information"[URL]
- "Major statistics on medical expenses"[URL]
- Park HY, "Prescribed drugs and polypharmacy in healthcare service users in South Korea: an analysis based on National Health Insurance Claims data", Int J Clin Pharmacol Ther, 54(5), pp.369~377 (2016)
- Nam YS, "Prescription of potentially inappropriate medication in Korean older adults based on 2012 Beers Criteria : a cross-sectional population based study", BMC Geriatr, 16, pp.118~ (2016)
- Gregory PA, "How do patients develop trust in community pharmacists?", Res Social Adm Pharm, 17(5), pp.911~920 (2021)
- Lee IH, "Perceived needs of pharmaceutical care services among healthcare professionals in South Korea : a qualitative study", Int J Clin Pharm, 38(5), pp.1219~1229 (2016)
- Bajorek BV, "Management of hypertension in an Australian community pharmacy setting-patients’ beliefs and perspectives", Int J Pharm Pract, 25(4), pp.263~273 (2017)
- "America trusts the most trusted profession more than ever" (2021)[URL]
- Chen YC, "Public views of community pharmacists in Taiwan", Int J Pharm Pract, 20(3), pp.203~206 (2012)
- Awad AI, "Public perceptions, expectations, and views of community pharmacy practice in Kuwait", Med Princ Pract, 26(5), pp.438~446 (2017)