본문 바로가기
KERD
논문KCI 등재

지식경영과 업무의 통합을 위한 지식경영 성공요인 도출 연구

Success Factors of Knowledge Management in the Perspective of Knowledge Management Integration into Operations

서현주
한국지식경영학회 (The Knowledge Management Society of Korea)|2008.09|지식경영연구 (Knowledge Management Research)|제9권 제2호|pp. 147-167|DOI 10.15813/kmr.2008.9.2.008

2

조회

0

다운로드

5

인용

0

참고문헌

키워드

Knowledge ManagementPeer ProductionKnowledge Management Integration Into Operations
주제분류경영학

초록

This paper aims to explore the success factors of knowledge management in the perspectives of knowledge management integration into operations and to examine the effect of those factors on the knowledge management performance of individual users and organizations in order to link knowledge management performances to operational performances. I found two factors such as “knowledge management integration into operation processes” and “knowledge management integration into application systems” and their measures by means of literature review and modified Delphi research. Exploratory and confirmatory factor analysis confirmed that those two factors and their measures are statistically valid. Besides, the structural equation modeling analysis showed that the relationship between “knowledge management integration into operation processes” and “individual user’s performance on knowledge management” and the relationship between “individual user’s performance of knowledge managemen” and “organizational performance of knowledge management” are significant.

Abstract

This paper aims to explore the success factors of knowledge management in the perspectives of knowledge management integration into operations and to examine the effect of those factors on the knowledge management performance of individual users and organizations in order to link knowledge management performances to operational performances. I found two factors such as “knowledge management integration into operation processes” and “knowledge management integration into application systems” and their measures by means of literature review and modified Delphi research. Exploratory and confirmatory factor analysis confirmed that those two factors and their measures are statistically valid. Besides, the structural equation modeling analysis showed that the relationship between “knowledge management integration into operation processes” and “individual user’s performance on knowledge management” and the relationship between “individual user’s performance of knowledge managemen” and “organizational performance of knowledge management” are significant.

참고문헌 (73)

  1. 강병영, "지식경영 성공요인이 지식경영활동과 경영성과에 미치는 영향에 관한 연구-국내 제조기업과 비제조기업을 중심으로", 정보시스템연구, 16(2), pp.145~170 (2007)
  2. 강태준, "차세대 EKP", KMS 구축 전략, 2008, 190~197
  3. 권태형, "지식경영의 성공을 위한 성장단계 모형과 활동", 지식경영연구, 5(1), pp.1~18 (2004)
  4. 권태형, "관계 성숙 모형과 SKT 사례：지식 파트너와 함께 춤을", 지식경영연구, 8(1), pp.15~28 (2007)
  5. 김경규, "전자적 정보공유와 상대적 흡수능력이 공급망 성과에 미치는 영향에 관한 연구-Downstream Supply Chain 을 중심으로", 경영학연구, 34(6), pp.1869~1894 (2005)
  6. 김영걸, "경영패러다임의 변화와 지식경영등장,한국인사관리학회", 한국인사관리학회, pp.18~19 (1998)
  7. 김영걸, "성과지향 프로세스 기반지식요구분석 방법론의 개발", 학술 심포지엄 자료집, pp.284~316 (2000)
  8. 김효근, "지적자본이 기업의 성과에 미치는 영향에 관한 실증적 연구", 지식경영연구, 4(1), pp.35~54 (2003)
  9. Miracom, "EAI의 기능 및 기대요소", ~ (2003)
  10. 박진수, "온톨로지와 시맨틱 중재 에이전트를 이용한실시간 데이터 통합 환경 구축에 관한 연구", Asia Pacific Journal of Information Systems, 16(4), pp.151~178 (2006), 한국경영정보학회
  11. 박혜영, "성공적 지식경영을 위한 실천공동체의 효과적 구성을 위한 연구", 기업교육연구, 4(1), pp.53~71 (2002)
  12. Booze, Allen, "매경 지식경영 컨퍼런스 발표자료", ~ (2003)
  13. 서우종, "기업 지식 관리를 튀한 통합적 메타스키마 활용", 지식경영연구, 3(1), pp.107~119 (2002)
  14. 서현주, "학습 공동체 특성이 기업 e-Learning 성과에 미치는 영향", 지식경영연구, 5(1), pp.19~38 (2004)
  15. 서현주, "사용자의 흡수능력이 ERP 사용성과에 미치는 영향", 경영학연구, 34(3), pp.651~681 (2005)
  16. 송희경, "지식경영 활성화를 위한 지식 확산 전략, 매경 지식경영 컨퍼런스", ~ (1999)
  17. 신은경, "KMS 2.0 Start up", 춘계학술대회 자료집, pp.180~189 (2008), 한국지식경영학회
  18. 이정호, "지식활동이 조직성과에 미치는 영향에 관한 연구：지식창출 활동과 지식공유 활동을 중심으로", 지식경영연구, 7(1), pp.13~30 (2006)
  19. 이홍, "지식경영학의 발전과 미래방향", 한국지식경영학회 춘계학술대회 자료집, pp.8~9 (2008)
  20. ㈜SK, "(주)SK：CoP를 통한 문제해결 그리고 지식자산화", 학술심포지엄 자료집, pp.171~185 (2007), 제18회 한국지식경영학회
  21. 최재윤, "지식관리와 지식창조를 위하 통합전략 모형 창출에 관한 탐색적 연구", 제1회 지식경영 심포지엄, pp.75~105, 매일경제신문사
  22. 최종진, "학습동아리를 통한 창조적 혁신조직 구축사례", 춘계학술대회 자료집, pp.201~207 (2008)
  23. 포스코, "포스코：CoP와 혁신 시스템의 연계", 학술심포지엄 자료집, pp.73~94 (2007), 한국지식경영학회
  24. 한국도로공사, "CoP를 통합 혁신활동의 강화", 학술심포지엄 자료집, pp.63~72 (2007), 한국지식경영학회
  25. 한국전산원, "정보시스템 상호운용성 공통표준 프로파일 버전 2.0", ~ (2003)
  26. 홍세희, "구조방정식 모형의 적합도 지수 선정과 그 근거", 한국심리학회지, 19, pp.161~177 (2000)
  27. Alavi,M., "KPMG Peat Marwick U.S.： One Giant Brain" (1997), Harvard Business School
  28. Alavi,M., "Review： Knowledge Management and Knowledge Management Systems：Conceptual Foundations and Research Issues", MIS Quarterly, 25(1), pp.107~136 (2001)
  29. Anderson,E.T., "Important Distance Education Practice, Unpublished Doctoral Dissertation" (1997), University of Idaho
  30. Arora,R., "Implementing Knowledge Management： A Balanced Scorecard Approach", Journal of Knowledge Management, 6(2), pp.240~249 (2002)
  31. Bontis,N., "Intellectual Capital：An Exploratory Study That Develops Measures and Models", Management Decision, 36(2), pp.63~76 (1998)
  32. Carlile,P.R., "Into the black box：The knowledge transformation cycle", Management Science, 49(9), pp.1180~1195 (2003)
  33. Chase,W.G., "Perception in Chess", Cognitive Psychology, 4, pp.55~81 (1973)
  34. Chi,M., "Categorization and Representation of Physics Problems by Experts and Novices", Cognitive Science, 5, pp.121~152 (1981)
  35. Cho, K., "Peer-Based Computer-Supported Knowledge Refinement：An Empirical Investigation, Working Paper", ~ (2006)
  36. Choo,A.S., "Method and Psychological Effects on Learning Behaviors and Knowledge Creation in Quality Improvement Projects", Management Science, 53(3), pp.437~450 (2007)
  37. Cohen,D., "Toward a Knowledge Context Report on the First Annual U.C. Berkeley Forum on Knowledge and the Firm", alifornia Management Review, 40(3), pp.22~39 (1998)
  38. Cowan,R., "Bilateral Collaboration and the Emergence of Innovation Networks", Management Science, 53(7), pp.1051~1067 (2007)
  39. Earl,M.J., "Knowledge as Strategy on Skandia International and Shorko Firms, Strategiic Information Systems：A European Perspective" (1994), John Wiley and Sons, Ltd
  40. Eckman,B.A., "Varieties of Interoperability in the Transformation of the Health-Care Information Structure", IBM Systems Journal, 46(1), pp.19~41 (2007)
  41. Edvinsson,L., "Intellectual Capital" (1997), Harper Collins Publisher Inc
  42. Egyhazy,C., "Interoperability Architecture usning RM-ODP, Communications of the ACM", February, 47(2), pp.93~97 (2004)
  43. Fornell,C., "Evaluating Structure Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Science, 43(1), pp.39~50 (1981)
  44. Gefen,D., "Trust and TAM in Online Shopping：An Integrated Model", MIS Quarterly, 27(1), pp.51~90 (2003)
  45. Goh,C.H., "Context Interchange：New Features and Formal Issues for the Intelligent Integration of information", ACM Transactions on Information Systems, 17(3), pp.270~293 (1999)
  46. Gold,A.H., "Knowledge Management：An Organizational Capabilities Perspective", Journal of Management Information Systems, 18(1), pp.185~214 (2001)
  47. Gooijer,F.D., "Designing a Knowledge Management Performance Framework", Journal of Knowledge Management, 4(4), pp.303~310 (2000)
  48. Hair,J.F., "Multivariate Data Analysis" (1998), Prentice Hall
  49. Handley,K., "Within and Beyond Communities of Practice：Marking Sense of Learning Through Participation, Identity and Practice", Journal of Management Studies, 43(3), pp.641~653 (2006)
  50. Hislop,D., "The Complex Relations between Communities of Practice and the Implementation of Technological Innovations", International Journal of Innovation Management, 7(2), pp.163~188 (2003)
  51. Igbaria, N. Zinatelli, "Personal Computing Acceptance Factors in Small Firms：A Structural Equation Model", MIS Quarterly, pp.279~305 (1997)
  52. Kang,S-C., "Relational Archetypes, Organizational Learning, and Value Creation：Extending the Hyman Resource Architecture", Academy of Management Review, 32(1), pp.236~256 (2007)
  53. King,W., "IT Strategy and Innovation： Recent Innovations in Knowledge Management", Information Systems Management, 24, pp.91~93 (2007)
  54. Kulkarni, U. R., "A Knowledge Management Success Model：Theoretical Development and Empirical Validation", Journal of Management Information Systems, 23(3), pp.309~347 (2006)
  55. Lee,H., "Knowledge Management Enablers, Processes, and Organizational Performance：An Integrative View and Empirical Examination", Journal of Management Information Systems, 20(1), pp.179~228 (2003)
  56. Lee,J.L., "An Ontological and Semantical Approach to Source-Receiver Interoperability", Decision Support Systems, 18(2), pp.145~158 (1996)
  57. Majchrzak,A.., "Knowledge Reuse for Innovation Management", Management Science, 50(2), pp.174~188 (2004)
  58. Marsh,H.W., "Goodness of Fit Indexes in Confirmatory Factor Analysis：The Effect of Sample Size", Psychological Bulletin, 103, pp.391~410 (1988)
  59. McCabe,D., "The best laid schemes o’ TQM：Strategy, politics and power", New Technology Work and Employment, 11(1), pp.28~38 (1996)
  60. McFarlan,F.W., "Information Technology Changes the Way You Compete", Harvard Business Review, 62(3), pp.98~103 (1983)
  61. Murry,J.W., "Delphi ：A Versatile Methodology for Conducting Qualitative Research", The Review of Higher Education, 18(4), pp.423~436 (1995)
  62. Nerkar,A., "Evoltion of R&D Capabilities：The Role of Knowledge Networks Within a Firm", Management Science, 51(5), pp.771~785 (2005)
  63. Nolan,R., "Managing the Computer Resource： A Stage Hypothesis", Communications of the ACM, pp.399~405 (1973)
  64. Nonaka,I., "The Knowledge-Creating Company" (1995), Oxford University Press
  65. Patnayakuni,R., "Managing the Complementarity of Knowledge Integration and Process Formalization for Systems Development Performance", Journal of Association for Information Systems, 7(8), pp.545~567 (2006)
  66. Reagans,R., "Network Structure and Knowledge Transfer：The Effects of Cohesion and Range", Administrative Science Quarterly, 48, pp.240~267 (2003)
  67. Strauss,H.J., "The Delphi Technique and Its Use in Social Science Research", Journal of Creative Behavior, 9, pp.253~259 (1975)
  68. Sveiby,K.E., "The New Organizational Wealth：Managing and Measuring Intangible Assets, Berrerr Koehier", ~ (1997)
  69. Teece,D.J., "Strategies for Managing Knowledge Assets：The Role of Firm Structure and Industrial Context", Long Range Planning, 3(1), pp.33~54 (2000)
  70. Vetere,G., "Models for Semantic Interoperability in Service-Oriented Architectures", IBM Systems Journal, 44(4), pp.887~903 (2005)
  71. Wasko,M.M., "It Is What One Does’：Why People Participate and Help Others in Electronic Communities of Practice", Journal of Strategic Information Systems, 9(2), pp.155~173 (2000)
  72. Wenger,E.C., "Cultivating Communities of Practice： A Guide to Managing knowledge" (2002), Harvard Business School Press
  73. Wigg,K.M., "Knowledge Management： an introduction and perspective", Journal of Knowledge Management, 1(1), pp.6~14 (1997)

관련 논문AI추천

지식 프로세스와 지식관리시스템의 성과강인원, 이건창, 이상재한국지식경영학회 · 지식경영연구2008 · 제9권 제3호지식경영시스템 품질 영향 요인 분석: 기술 및 과업 특성 관점에서봉동원, 이희석, 최수영한국지식경영학회 · 지식경영연구2007 · 제8권 제2호지식관리시스템에서의 지식공유에 대한 영향요인과 성과 간의 구조적 관계에 관한 연구고준, 공희경, 신선진한국지식경영학회 · 지식경영연구2008 · 제9권 제2호지식관리시스템 사용자 만족도와 성과에 관한 연구: 재정경제부를 중심으로이홍재한국정보관리학회 · 정보관리학회지2008 · 제25권 제4호A Knowledge Stock and Flow Perspective for the Assimilation of Knowledge Management Innovation이재남, 최병구한국지식경영학회 · 지식경영연구2010 · 제11권 제5호업무-지식 통합기반의 차세대 지식경영 모델서경란, 손정훈한국지식경영학회 · 지식경영연구2010 · 제11권 제2호

이 간행물의 다른 논문 (8건)

국내기업의 효과적 경쟁정보활동에 관한 연구김광수, 김승진pp. 1-13기업주도형 커뮤니티의 성공요인에 관한 탐색적 연구：커뮤니티 운영자 관점에서강병구, 김경미, 전병호pp. 15-34비영리조직의 지식경영 현황 및 비영리조직간 지식경영 핵심성공요인권현정, 조대연pp. 35-61실행공동체(CoP)내 지식공유의 영향요인： 구조적 특성과 관계적 특성의 조절효과를 중심으로김은실, 백윤정pp. 63-86지식관리시스템에서의 지식공유에 대한 영향요인과 성과 간의 구조적 관계에 관한 연구공희경, 신선진, 고준pp. 87-107
원문 보기