지식집중도 개발에 관한 실증연구
An Empirical Study On The Development Of Knowledge Intensiveness
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초록
산업화시대의 산업구조는 유형자산에 기초하는 제조업을 중심으로 형성되었다. 그러나 산업사회를 거쳐 후기 산업사회로, 그리고 다시 지식사회로 넘어오는 과정에서 전문지식서비스산업이 급속하게 확대되면서 무형자산을 기반으로 하는 조직에 대한 관심이 고조되었다. 따라서 본 연구는 무형자산을 기반으로 하는 지식기반조직의 개념을 보다 명확히 하기 위해서 지식기반조직을 가늠하는 조직 내 작업의 지식집중성의 측정수단을 개발하였다. 지식기반조직은 첫째, 대부분의 작업에 전문성이 요구된다; 둘째, 작업의 중요한 부분은 전문성을 보유한 전문가들에 의해서 이루어진다; 셋째, 작업은 전문성을 구성하고 있는 비공식적 지식이 소요되므로 인간관계에 기초하는 대화, 설득, 협상 등을 통해서 이루어지는 특징을 갖는다. 이러한 개념을 근거로 하여 조직 내 작업의 지식집중성은 ‘작업을 수행하는 데 있어서 이론적 지식과 비공식적 지식을 포함하는 전문성이 요구되는 작업본연의 특성’으로 정의하고, 지식집중성의 구성요소를 열린시스템적 인식틀에 따라서 지식작업과정의 투입-과정-결과요소 순서에 따라서 작업에 소요되는 지식복잡성과 변동성, 작업의 협력성과 고객연계성 그리고 작업결과의 모호성으로 상정하였다. 실증분석결과, 요인별 총분산 설명량을 기준으로 지식집중도의 구성요소와 측정치들이 강하게 묶인 순서에 따라서 고객연계성과 협력성, 결과모호성 그리고 지식모호성으로 나타났다. 이러한 결과는, 지식기반조직의 특성을 강하게 표상하는 구성요소는 작업의 고객연계성과 협력성과 같이 지식작업과정에서 과정요소에 해당된다는 점을 보여주고 있다. 즉, 지식기반조직을 가늠하는 보다 간명한 척도가 마련되기 위해서 지식작업의 과정요소에 초점을 맞출 필요가 있다는 점을 시사한다
Abstract
In the industrial age, manufacturing organizations based on tangible asset were core sector in business part. But many people pay attention to organizations with intangible assets, as moves to the post industrial society, and then to the knowledge society. Therefore, in order to explicate a management system of organizations based on intangible assets, we pursue to develope the knowledge intensiveness for knowledge intensity scales of work in organization. We refer to the key characteristics of the knowledge based organization as follows. First, works of knowledge based organization are required on the expertise. Second, the core part of works is performed by experts having the expertise. Last, as the expertise consisted of informal knowledges, knowledge works are processing on dialogues, consensuses, persuasions and negotiations based on human and social relationship. Thus, works in knowledge based organizations are going on through manipulating and orchestrating of individual thoughts and languages. Using these conceptual definition, we refer to the knowledge intensity of work as characteristics to works required on the expertise composed of pure and informal knowledge, and classify the componential knowledge intensiveness of work to knowledge complexity and variation required on work, and client connectivity and collaboration of work, results ambiguity of work, which order in frame of input-throughput-output paradigm. Findings on this empirical test are the components of knowledge intensiveness to client connectivity and collaboration of work, results ambiguity of work, knowledge ambiguity required on work. This results suggest that the strongest factors are client connectivity and collaboration of work, we should be focused on the throughput of knowledge work in order to parsimonious scales of knowledge intensity of work.
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