본문 바로가기
KERD
논문KCI 등재

프리미엄 디지털 컨버전스 제품의 수용과 확산에 대한 연구: 사회적 가치의 조절효과를 중심으로

Exploratory Study of Adoption and Diffusion of Premium Digital Convergence Product: Moderating Effecting of Social Value

0

조회

0

다운로드

10

인용

0

참고문헌

키워드

주제분류경영학

초록

This study aims to examine the effects of on premium convergence products buying behavior. This paper analyzed the positive attitude formation using the basic and extended TAM and also revealed how the positive premium convergence product attitude relate to relationship purchasing intention and word of mouth intention. The samples of 562 consumer indicate that the antecedents are consist of four dimension(perceived usefulness, perceived ease of use, social value) and attitude is developed into buying intention and word of mouth intention. We have reached the following conclusion about the antecedents and outcomes factors of customer attitude for the launch of premium convergence product. First, perceived usefulness, perceived delight, and social value had a positive effect on customer attitude but perceived ease of use did not. Second, we found that customer attitude had a positive effect on purchase intention and word-of mouth intention. Finally, interaction effect of perceived usefulness/perceived delight and social value had a positive effect on customer attitude. Our findings suggested that adoptian and diffusion of premium convergence product is influenced by several behavior factors. Managerially, our result emphasize that premium convergence products must satisfy not only the perceived usefulness/delight but also social value that consumers are seeking in order to be successful in the market. The theoretical and practical implications of these findings are discussed as well.

Abstract

This study aims to examine the effects of on premium convergence products buying behavior. This paper analyzed the positive attitude formation using the basic and extended TAM and also revealed how the positive premium convergence product attitude relate to relationship purchasing intention and word of mouth intention. The samples of 562 consumer indicate that the antecedents are consist of four dimension(perceived usefulness, perceived ease of use, social value) and attitude is developed into buying intention and word of mouth intention. We have reached the following conclusion about the antecedents and outcomes factors of customer attitude for the launch of premium convergence product. First, perceived usefulness, perceived delight, and social value had a positive effect on customer attitude but perceived ease of use did not. Second, we found that customer attitude had a positive effect on purchase intention and word-of mouth intention. Finally, interaction effect of perceived usefulness/perceived delight and social value had a positive effect on customer attitude. Our findings suggested that adoptian and diffusion of premium convergence product is influenced by several behavior factors. Managerially, our result emphasize that premium convergence products must satisfy not only the perceived usefulness/delight but also social value that consumers are seeking in order to be successful in the market. The theoretical and practical implications of these findings are discussed as well.

참고문헌 (69)

  1. 강명수, "온라인 커뮤니티 특성이 몰입과 성과에 미치는 영향에 관한 연구", 박사, pp.2002
  2. 노미진, "IPTV의 고객태도 형성과정과 관여도의 조절역할 및 구매의도 형성과정에서 만족, 몰입, 애호도의 역할", 경영학연구, 39(1), pp.177~208 (2010), 한국경영학회
  3. 서창교, "개인 특성이 인터넷 쇼핑몰 사용의도에 미치는 영향", Asia Pacific Journal of Information Systems, 14(3), pp.1~22 (2004), 한국경영정보학회
  4. 양희동, "정보기술 수용에 있어서 사용자 특성과 정보기술 특성에 따른 사회적 영향의 차이", Asia Pacific Journal of Information Systems, 15(2), pp.97~120 (2005), 한국경영정보학회
  5. 엄명용, "학습목적의 PMP사용자에 대한 만족도 영향요인 분석", 컴퓨터교육학회 논문지, 10(1), pp.77~88 (2007), 한국컴퓨터교육학회
  6. 오종철, "인터넷 서비스 수용의 영향요인: UTAUT모형에 대한 재평가", 경영학연구, 39(1), pp.55~79 (2010), 한국경영학회
  7. 오지은, "사회적 환경요인이 인터넷 여행상품의 탐색가치와 구매유용성 및 구매의도에 미치는 영향:확장된 TAM을 중심으로", 관광학연구, 31(4), pp.55~76 (2007), 한국관광학회
  8. 이상호, "개인의 가치, 특성, 품질이 IPTV 양방향서비스 수용에 미치는 영향 연구: TAM의 확장모형", 경영학연구, 36(7), pp.1751~1783 (2007), 한국경영학회
  9. 이종철, "조기 영화 수용자의 기대 및 성과가 구전활동에 미치는 영향", 박사, pp.2003
  10. 장석권, "디지털 컨버전스의 산업동태성: 이론, 실증적 증거 및 미래전망", Communication & Convergence Review, 1(1), pp.56~81 (2009)
  11. 정기한, "기업의 SNS 활동이 브랜드 및 구전,구매의도에 미치는 영향", 한국경영학회 통합학술대회 (2010)
  12. 최혁라, "사용자의 신기술반응이 신서비스 수용에 미치는 영향 : 모바일뱅킹 서비스를 중심으로", 산업경제연구, 19(1), pp.131~155 (2006), 한국산업경제학회
  13. 허원무, "컨버전스 제품의 소비가치 도출을 위한 탐색적 연구- 로봇제품의 소비가치분석을 중심으로-", 기술혁신학회지, 10(3), pp.458~485 (2007), 한국기술혁신학회
  14. "KT경영경제연구소"[URL]
  15. Ajzen, I., "The Thoery of Planned Behavior", Organizational Behavior and Human Decision Processes, 50(2), pp.179~211 (1991)
  16. Boczkowski, P. J., "Multiple Media, Convergence Processes, and Divergent Products: Organizational Innovation in Digital Media Production at a European Firm", The Annals of the American Academy of Political and Social Science, 597(1), pp.32~47 (2005)
  17. Bruner, G. C, "Explaining Consumer Acceptance of Handheld Internet Device", Journal of Business Research, 58(5), pp.553~558 (2005)
  18. Chang, Suk-Gwon, "Industrial Dynamics of Digital Convergence: Thoery, Evidence and Prospects", Communications and Convergence Review, 1(1), pp.56~81 (2009)
  19. Chin, W. W., "Issues and Opinion on Structural Equation Modeling", MIS Quarterly, 22(1), pp.7~16 (1998)
  20. Chin, W. W., "A Partial Least Squares Latent Variable Modeling Approach For Measuring Interaction Effects: Results From A Monte Carlo Simulation Study And Electronic Mail Emotion", Adoption Study, 2003, pp.14(2), 189~217
  21. Compeau, D. R, "Computer Self-efficiency: Development of a Measure and Initial Test", MIS Quarterly, 19(2), pp.189~211 (1995)
  22. Davis, F. D., "A Technology Acceptance Model for Empirically Testing New End-User Information System: Theory and Results", 박사, pp.1986
  23. Davis, F. D., "User Acceptance of Computer Technology: a Comparison of Two Theoretical Models", Management Science, 35(8), pp.982~1003 (1989)
  24. Davis, F. D., "Extrinsic and Intrinsic Motivation to Use Computers in the Workplace", Journal of Applied Social Psychology, 2, pp.1111~1132 (1992)
  25. Dibiaggio, L., "Design Complexity, Vertical Disintegration and Knowledge Organization in the Semiconductor Industry", Industrial and Corporate Change, 16(2), pp.239~267 (2007)
  26. Fishbein, M, "Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research" (1975), Addisio-Wesley
  27. Fornell, C, "Evaluating Structural Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, 18(1), pp.39~50 (1981)
  28. Fornell, C, "Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory", Journal of Marketing Research, 19(4), pp.440~452 (1982)
  29. Galesic, M, "Online Surveys: Possible Sources of Errors", Social Research, 14(1), pp.297~322 (2005)
  30. Garbarino, E, "Gender Difference in the Perceived risk of Buying Online and the Effects of Receiving a Site Recommendation", Journal of Business Research, 57(7), pp.768~775 (2004)
  31. Ha, S, "Consumer E-Shopping Acceptance; Actecedents in a Technology Acceptance Model", Journal of Business Research, 62(5), pp.565~571 (2009)
  32. Hacklin, F., "Coevolutionary Cycles of Convergence: An Extrapolation from the ICT Industry", Technological Forecasting and Social Change, 76, pp.723~736 (2009)
  33. Harman, H., "Modern Factor Analysis" (1967), University of Chicago Press
  34. Helminen, N., "The Traditional Media and The New media; Convergence or Coalitions?", Frontiers of e-Business Research, 26(1), pp.153~162 (2002)
  35. Henseler, J., "The Use of Partial Least Squares Path Modeling in International Marketing", Advances in International Marketing, 20, pp.277~319 (2009)
  36. Hulland, J., "Use of Partial Lest Squares (PLS) in Strategic Management Research: A Review of Four Recent Studies", Strategic Management Journal, 20(2), pp.195~204 (1999)
  37. Hur, Win-Moo, "Food and situation specific lifestyle segmentation of kitchen appliance market", British Food Journal, 112(3), pp.294~305 (2010)
  38. Javenpaa, S. L., "Consumer Trust in an Internet Store", Information Technology and Management, 1, pp.45~71 (2000)
  39. Kaluza, B, "Implications of Digital Convergence on Strategic Management", The Current State of Economic Science, 4, pp.2223~2249 (1999)
  40. Kim, Byoungsoo, "User behaviors toward mobile data services: The role of perceived fee and prior experience", EXPERT SYSTEMS WITH APPLICATIONS, 36(4), pp.8528~8536 (2009), PERGAMON-ELSEVIER SCIENCE LTD
  41. Lee, S, "TV in Your CellPhone: The Introduction of Digital Multimedia Broadcasting (DMB) in Korea", Proceedings of the Annual TPRC (2005)
  42. Liao, C. H, "User Acceptance of Computer-mediated Communication: The Skype Out Case", Expert Systems with Application, 36, pp.4959~4603 (2009)
  43. Convergence: History of Term Usage and Lessons for Firm Strategists, "Lind, J.", Center for Information and Communications Research at Stockholm School of Economics, ~ (2004)
  44. Lu, J., "Personal Innovativeness, Social Influences and Adoption of Wireless Internet Service Via Mobile Technology", Journal of Strategic Information Systems, 14(3), pp.2450268~ (2005)
  45. Mahajan, V., "Introduction Strategy for New Products with Positive and Negative Word-of-Mouth", Management Science, 30(12), pp.1389~1404 (1984)
  46. Moon, J. W, "Extending the TAM for a Word-Wide-Web context", Information & Management, 38(4), pp.217~230 (2001)
  47. Moore, G. C, "Development of an Instrument to Measure the Perceptions of Adopting an Information Technology", Information Systems Research, 2(3), pp.192~222 (1991)
  48. Neelamegham, R, "Consumer Choice Process for Experience Goods: An Economic Model and Analysis", Journal of Marketing Research, 36(3), pp.373~386 (1999)
  49. Nunnally, J C., "Psychometric Theory" (1978), McGraw-Hill
  50. Podsakoff, P. M, "Self-reports in Organizational Research: Problems and Prospects", Journal of Management, 12(4), pp.531~544 (1986)
  51. Rogers, E. M., "Diffusion of Innovations (5th ed.)" (2003), Free Press
  52. Shang, R., "Extrinsic Versus Intrinsic Motivations for Consumers to Shop On-line,Information and", Information and Management, 42, pp.401~413 (2005)
  53. Sheth, Jagdish N., "Consumption Values and Market Choices" (1991), South-Western Publishing Co
  54. Shin, Dong Hee, "An Empirical Investigation of a Modified Technology Acceptance Model of IPTV", Behaviour and Information Technology, 28(4), pp.361~372 (2009)
  55. Silverman, G., "Secrets of Word-of-Mouth Marketing: How to Trigger Exponential Sales through Runaway Word of Mouth" (2001), AMACOM
  56. Steen, H. U., "Technology Convergence, Market Divergence: Fragmentation of Standards in Mobile digital Broadcasting Carriers", Information Systems and e-Business Management, 7, pp.319~345 (2009)
  57. Taylor, S, "Understanding Information Technology Usage: A test of Competing Models", Information System Research, 64(4), pp.144~176 (1995)
  58. Thompson, R. L., "Personal Computing: toward a Conceptual Model of Utilization", MIS Quarterly, 15(1), pp.124~143 (1991)
  59. Venkatesh, V., "Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation and Emotion into the Technology Acceptance Model", Information Systems Research, 11(4), pp.342~365 (2000)
  60. Venkatesh V, "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Fields Studies", Management Science, 46(2), pp.186~204 (2000)
  61. Venkatesh, V., "User Acceptance of Information Technology: Toward a Unified View", MIS Quarterly, 27(3), pp.425~478 (2003)
  62. Venkatesh, V., "A Longitudinal Field Investigation of Gender Differences in Individual Technology Adoption Decision Making Processes", Organizational Behavior and Human Decision Processes, 83(1), pp.33~60 (2000)
  63. Venkatesh, V, "A Longitudinal Investigation of Personal Computers in Homes: Adoption Determinants and Emerging Challenges", MIS Quarterly, 25(1), pp.71~102 (2001)
  64. Verhoef, P. C., "The Effect of Relational Constructs on Customer Referrals and Number of Service Purchased from a Multi-service Provider: Does Age of Relationship Matter?", Journal of the Academy of Marketing Science, 30(3), pp.202~216 (2002)
  65. Vinzi, V. E., "Handbook of Partial Least Squares" (2010), Springer
  66. Wirtz, B. W., "Reconfiguration of Value Chains in Converging Media and Communications Markets", Long Range Planning, 34(4), pp.489~506 (2001)
  67. Yoon, S-J, "The Antecedents and Consequences of Trust in Online Purchase Decisions", Journal of Interactive Marketing, 16(2), pp.47~63 (2002)
  68. Yu, Jieun, "Extending thte TAM for a T-Commerce", Information and Management, 42, pp.965~976 (2005)
  69. Zaltman, G, "Consumer Behavior: Basic Findings and Management", ~ (1979)

관련 논문AI추천

이 간행물의 다른 논문 (6건)