본문 바로가기
KERD
논문KCI 등재

Effective Internal Marketing Based on Cooperation Perception and Relational Diversity

0

조회

0

다운로드

0

인용

0

참고문헌

키워드

초록

Purpose: The purpose of this study is to examine under what conditions suggestion programs conducted by organizations actually increase individual perception of their work effectiveness. Specifically, this study looks into the effects of cooperation perception and relational demography of employee on work effectiveness of suggestion programs. It does this by focusing on the interaction effect of organizational commitment. Research design, data and methodology: Data was collected from 1,872 participants who took part in the suggestion program of HCCP 6th DATA. This data was subjected to multiple regression analysis. Results: a) higher employee cooperation perception enhances work effectiveness of suggestion program, but relational difference of knowledge diversity between team members has no effect on work efficiency; b) Positive effect of cooperation perception, and difference in education level on work effectiveness become greater as commitment increases. However, organizational commitment decreases the positive effect of difference in organizational tenure on work effectiveness by suggestion program. Conclusion: The results point to the importance of broadening the current conceptual models of employee work effectiveness of suggestion program to include relational demography, as well as the utility of conducting additional cross-level research on suggestion programs.

Abstract

Purpose: The purpose of this study is to examine under what conditions suggestion programs conducted by organizations actually increase individual perception of their work effectiveness. Specifically, this study looks into the effects of cooperation perception and relational demography of employee on work effectiveness of suggestion programs. It does this by focusing on the interaction effect of organizational commitment. Research design, data and methodology: Data was collected from 1,872 participants who took part in the suggestion program of HCCP 6th DATA. This data was subjected to multiple regression analysis. Results: a) higher employee cooperation perception enhances work effectiveness of suggestion program, but relational difference of knowledge diversity between team members has no effect on work efficiency; b) Positive effect of cooperation perception, and difference in education level on work effectiveness become greater as commitment increases. However, organizational commitment decreases the positive effect of difference in organizational tenure on work effectiveness by suggestion program. Conclusion: The results point to the importance of broadening the current conceptual models of employee work effectiveness of suggestion program to include relational demography, as well as the utility of conducting additional cross-level research on suggestion programs.

참고문헌 (64)

  1. Ancona, D. G., "Demography and design : Predictors of new product team performance", Organization Science, 3(3), pp.321~341 (1992)
  2. Ang, S., "The employment relationships of foreign workers versus local employees : A field study of organizational justice, job satisfaction, performance, and OCB", Journal of Organizational Behavior, 24(5), pp.561~583 (2003)
  3. 김보인, "Job Satisfaction and Organizational Commitment and Effect of HRD in Logistics Industry", 유통과학연구, 18(4), pp.27~37 (2020), 한국유통과학회[DOI]
  4. Cameron, K. S., "Diagnosing and changing organizational culture : Based on the competing values framework" (2011), John Wiley & Sons
  5. Carrier, C., "Employee creativity and suggestion programs : An empirical study", Creativity and Innovation Management, 7(2), pp.62~72 (1998)
  6. Jee-Min Chun, "Job Satisfaction and Organizational Commitment of White Collars: Focus on Job Title", 유통과학연구, 14(8), pp.23~33 (2016), 한국유통과학회[DOI]
  7. De Dreu, C. K., "Cooperative outcome interdependence, task reflexivity, and team effectiveness : a motivated information processing perspective", Journal of Applied Psychology, 92(3), pp.628~ (2007)
  8. De Dreu, C. K., "Minority dissent and team innovation : The importance of participation in decision making", Journal of Applied Psychology, 86(6), pp.1191~ (2001)
  9. Dutton, J., "Organizational Images and Member Identification", Administrative Science Quarterly, 39(2), pp.239~263 (1994)
  10. Ely, R. J., "Cultural diversity at work : The effects of diversity perspectives on work group processes and outcomes", Administrative Science Quarterly, 46(2), pp.229~273 (2001)
  11. Fairbank, J., "Motivating creativity through a computer-mediated employee suggestion management system", Behaviour & Information Technology, 22(5), pp.305~314 (2003)
  12. Finegan, J. E., "The impact of person and organizational values on organizational commitment", Journal of occupational and Organizational Psychology, 73(2), pp.149~169 (2000)
  13. Hossein Ghassemzadeh, "Tacit Knowledge Sharing in Health Industry: Influences of, Personal, Organizational and Social Factors", Asian Journal of Business Environment, 3(1), pp.29~35 (2013), 한국유통과학회
  14. Gilson, S. C., "Creating pay-forperformance in financially troubled companies", Journal of Applied Corporate Finance, 6(4), pp.81~92 (1994)
  15. Gladstein, D. L., "Groups in context : A model of task group effectiveness", Administrative Science Quarterly, 29(4), pp.499~517 (1984)
  16. Gronroos, C., "Service management and marketing:Customer management in service competition (Vol. 3)" (2007), Wiley Chichester
  17. Hambrick, D. C., "The influence of top management team heterogeneity on firms' competitive moves", Administrative Science Quarterly, 41(4), pp.659~684 (1996)
  18. Hansen, M. T., "The search-transfer problem : The role of weak ties in sharing knowledge across organization subunits", Administrative Science Quarterly, 44(1), pp.82~111 (1999)
  19. Hobman, E. V., "The role of team identification in the dissimilarity-conflict relationship", Group Processes & Intergroup Relations, 9(4), pp.483~507 (2006)
  20. Homan, A. C., "Interacting dimensions of diversity: Crosscategorization and the functioning of diverse work groups", Group Dynamics: Theory, Research, and Practice, 11(2), pp.79~ (2007)
  21. Horwitz, S. K., "The effects of team diversity on team outcomes : A meta-analytic review of team demography", Journal of Management, 33(6), pp.987~1015 (2007)
  22. Jehn, K. A., "Why differences make a difference : A field study of diversity, conflict and performance in workgroups", Administrative Science Quarterly, 44(4), pp.741~763 (1999)
  23. John, K., "Why differences make a difference", Administrative Science Quarterly, 44(4), pp.741~763 (1999)
  24. Joon-Pyo LEE, "개인 창의성이 지식공유와 혁신행동에 미치는 영향: 유통업 종사자를 중심으로", 유통과학연구, 17(10), pp.93~105 (2019), 한국유통과학회[DOI]
  25. 김완현, "이직종간 지식공유 활성화 방안에 대한 연구 : 항공운항 분야를 중심으로", 산경연구논집, 8(6), pp.61~73 (2017), 한국유통과학회
  26. Kirkman, B. L., "The impact of cultural values on job satisfaction and organizational commitment in self-managing work teams : The mediating role of employee resistance", Academy of Management Journal, 44(3), pp.557~569 (2001)
  27. Kish-Gephart, J. J., "Silenced by fear : : The nature, sources, and consequences of fear at work", Research in Organizational Behavior, 29, pp.163~193 (2009)
  28. Kozlowski, S. W. J., "Multilevel theory, research, and methods in organizations" (2000), Jossey-Bass
  29. 이지예, "The Effects of Job Characteristics on the Team Creativity of Distribution Companies: Moderating Effects of Transformational Leadership", The Journal of Asian Finance, Economics and Business, 5(4), pp.161~172 (2018), 한국유통과학회
  30. McFarlin, D. B., "Attitudes toward employee participation in decision‐ making : A comparison of european and american managers in a united states multinational company", Human Resource Management, 31(4), pp.363~383 (1992)
  31. McKeen, J. D., "New developments in practice II : Enterprise application integration", Communications of the Association for Information Systems, 8(31), pp.451~466 (2002)
  32. Mesmer-Magnus, J. R., "Information sharing and team performance : A meta-analysis", Journal of Applied Psychology, 94(2), pp.535~546 (2009)
  33. Meyer, J. P., "A three-component conceptualization of organizational commitment", Human Resource Management Review, 1(1), pp.61~89 (1991)
  34. Meyer, J. P., "Identity change and stability in organizational groups : A longitudinal investigation", International Journal of Organizational Analysis, 10(1), pp.4~29 (2002)
  35. Milliken, F. J., "Searching for common threads : Understanding the multiple effects of diversity in organizational groups", Academy of Management review, 21(2), pp.402~433 (1996)
  36. Morrison, E. W., "Employee voice behavior : Integration and directions for future research", Academy of Management Annals, 5(1), pp.373~412 (2011)
  37. Mowday, R. T., "Employee—organization linkages : The psychology of commitment, absenteeism, and turnover" (2013), Academic press
  38. Nemeth, C. J., "Improving Decision Making by Means of Dissent 1", Journal of Applied Social Psychology, 31(1), pp.48~58 (2001)
  39. O'Reilly, C. A., "Organizational commitment and psychological attachment : The effects of compliance, identification, and internalization on prosocial behavior", Journal of Applied Psychology, 71(3), pp.492~499 (1986)
  40. Pelled, L. H., "Relational demography and perceptions of group conflict and performance : A field investigation", International Journal of Conflict Management, 7(3), pp.230~246 (1996)
  41. Pfeffer, J., "Organizational demography", Research in Organizational Behavior, 5, pp.299~357 (1983)
  42. Ragins, B. R., "Organizational behavior: The state of the science" (2003), Lawrence Erlbaum Associates
  43. Randel, A. E., "Gender social and personal identity, sex dissimilarity, relationship conflict, and asymmetrical effects", Small Group Research, 39(4), pp.468~491 (2008)
  44. Reuter, V. G., "Suggestion systems : Utilization, evaluation, and implementation", California Management Review, 19(3), pp.78~89 (1977)
  45. Riordan, C. M., "Demographic diversity and employee attitudes : An empirical examination of relational demography within work units", Journal of Applied Psychology, 82(3), pp.342~ (1997)
  46. Roberge, M. -É., "Recognizing the benefits of diversity: When and how does diversity increase group performance?", Human Resource Management Review, 20(4), pp.295~308 (2010)
  47. Roschelle, J., "Computer Supported Collaborative Learning", pp.69~197 (1995), Springer-Verlag
  48. S. MARTONO, "Increasing Teamwork, Organizational Commitment and Effectiveness through the Implementation of Collaborative Resolution", The Journal of Asian Finance, Economics and Business, 7(6), pp.427~437 (2020), 한국유통과학회
  49. Shapcott, K. M., "Member diversity and cohesion and performance in walking groups", Small Group Research, 37(6), pp.701~720 (2006)
  50. Yoon-Tae Sim, "정보기술 활용수준, 사회적 자본이 지식경영과 조직성과에 미치는 영향분석: 인천국제공항 사례를 중심으로", 산경연구논집, 9(11), pp.77~91 (2018), 한국유통과학회
  51. Singh, B., "Racial differences in helping behaviors : The role of respect, safety, and identification", Journal of Business Ethics, 106(4), pp.467~477 (2012)
  52. Sleebos, E., "The carrot and the stick : Affective commitment and acceptance anxiety as motives for discretionary group efforts by respected and disrespected group members", Personality and Social Psychology Bulletin, 32(2), pp.244~255 (2006)
  53. Sparrowe, R. T., "Social networks and the performance of individuals and groups", Academy of Management Journal, 44(2), pp.316~325 (2001)
  54. Tsui, A. S., "Beyond simple demographic effects : The importance of relational demography in superior-subordinate dyads", Academy of Management Journal, 32(2), pp.402~423 (1989)
  55. Tsui, A. S., "When both similarities and dissimilarities matter : Extending the concept of relational demography", Human Relations, 55(8), pp.899~929 (2002)
  56. Ulrich, D., "Intellectual capital= competence x commitment", MIT Sloan Management Review, 39(2), pp.15~26 (1998)
  57. Van Dyne, L., "Helping and voice extrarole behaviors : Evidence of construct and predictive validity", Academy of Management Journal, 41(1), pp.108~119 (1998)
  58. Van Knippenberg, D., "Work group diversity and group performance : an integrative model and research agenda", Journal of Applied Psychology, 89(6), pp.1008~1022 (2004)
  59. Van Knippenberg, D., "Work group diversity", Annual Review of Psychology, 58, pp.515~541 (2007)
  60. Williams, K., "The complexity of diversity : A review of forty years of research", Research in Organizational Behavior, 21, pp.77~140 (1998)
  61. 양회창, "Effects of Individuals, Leader Relationships, and Groups on Innovative Work Behaviors", 산경연구논집, 6(3), pp.19~25 (2015), 한국유통과학회
  62. 양회창, "Perceived Employment Instability Effect on Psychological Well-being and Job Satisfaction: Resilience and Character Strength as Mediator", Asian Journal of Business Environment, 5(4), pp.29~35 (2015), 한국유통과학회
  63. Hoe-Chang Yang, "Issues of Workplace in Korea: How to Inspire Temporary Workers?", Asian Journal of Business Environment, 3(1), pp.23~27 (2013), 한국유통과학회
  64. Zenger, T. R., "Organizational demography : The differential effects of age and tenure distributions on technical communication", Academy of Management Journal, 32(2), pp.353~376 (1989)

관련 논문AI추천

이 간행물의 다른 논문 (7건)