Relationships between Job Dissatisfaction and Emotional Exhaustion among Nurses: Personality as a Moderator*
0
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
This study examined whether two personality traits, agreeableness and neuroticism, would moderate the relationship between job dissatisfaction and emotional exhaustion. Self-report data of these variables was collected in two waves, one month apart, in a sample of 102 nurses. Two types of facets, intrinsic and extrinsic, were used for job dissatisfaction, and both had a weaker relationship with emotional exhaustion for nurses who were higher rather than lower on agreeableness. Extrinsic job dissatisfaction and emotional exhaustion were more strongly related for nurses who were higher rather than lower on neuroticism. The results indicate that effects of job dissatisfaction on emotional exhaustion can be contingent upon personality traits. Agreeableness may be a resource, but neuroticism may be an obstacle in dealing with dissatisfaction with job facets.
Abstract
This study examined whether two personality traits, agreeableness and neuroticism, would moderate the relationship between job dissatisfaction and emotional exhaustion. Self-report data of these variables was collected in two waves, one month apart, in a sample of 102 nurses. Two types of facets, intrinsic and extrinsic, were used for job dissatisfaction, and both had a weaker relationship with emotional exhaustion for nurses who were higher rather than lower on agreeableness. Extrinsic job dissatisfaction and emotional exhaustion were more strongly related for nurses who were higher rather than lower on neuroticism. The results indicate that effects of job dissatisfaction on emotional exhaustion can be contingent upon personality traits. Agreeableness may be a resource, but neuroticism may be an obstacle in dealing with dissatisfaction with job facets.
참고문헌 (44)
- Aiken, L. S., "Multiple regression: Testing and interpreting interactions" (1991), Sage Publications
- Alarcon, G., "Relationships between personality variables and burnout : A meta-analysis", Work & Stress, 23(3), pp.244~263 (2009)
- Asendorpf, J. B., "Personality effects on social relationships", Journal of Personality and Social Psychology, 74, pp.1531~1544 (1998)
- Beehr, T. A., "Basic organizational psychology" (1996), Allyn and Bacon
- Beehr, T. A., "The nature of satisfaction with subordinates: Its predictors and importance to supervisors", Journal of Applied Social Psychology, 36, pp.1523~1547 (2006)
- Bowling, N. A., "Conscientiousness and agreeableness as mdoerators of the relationship between neuroticism and counterproductive work behaviors : A constructive replication", International Journal of Selection and Assessment, 19, pp.320~330 (2011)
- Cano-García, F. J., "Personality and contextual variables in teacher burnout", Personality and Individual Differences, 38, pp.929~940 (2005)
- Cartwright, S., "Handbook of work stress", pp.607~622 (2005), Sage
- Carver, C. S., "Personality and coping", Annual Review of Psychology, 61, pp.679~704 (2010)
- Demerouti, E., "The job demandsresources model of burnout", Journal of Applied Psychology, 86, pp.499~512 (2001)
- Goldberg, L. R., "An alternative"description of personality" : The big-five factor structure", Journal of Personality and Social Psychology, 59, pp.1216~1229 (1990)
- Goldberg, L. R., "The development of markers for the big-five factor structure", Psychological Assessment, 4, pp.26~42 (1992)
- Goldberg, L. R., "The international personality item pool and the future of public-domain personality measures", Journal of Research in Personality, 40, pp.84~96 (2006)
- Golembiewski, R. T., "Phases of burnout: Developments in concepts and applications" (1988), Praeger
- Grant, A. M., "Executive coaching enhances goal attainment, resilience and workplace well-being : A randomized controlled study", The Journal of Positive Psychology, 4, pp.396~407 (2009)
- Griffin, M. A., "APA Handbook of industrial and organizational psychology (vol. 3)" (2010), American Psychological Association
- Halbesleben, J. R. B., "The role of exhaustion and workarounds in predicting occupational injuries : A cross-lagged panel study of health care professionals", Journal of Occupational Health Psychology, 15, pp.1~16 (2010)
- Heaney, C. A., "Handbook of occupational health psychology", pp.319~336 (2011), American Psychological Association
- Hobfoll, S. E., "Conservation of resources : A new attempt at conceptualizing stress", American Psychologist, 44, pp.513~524 (1989)
- Judge, T. A., "Five-factor model of personality and job satisfaction : A meta-analysis", Journal of Applied Psychology, 87, pp.530~541 (2002)
- 김연실, "간호간병통합서비스병동 간호사와 일반병동 간호사의 업무스트레스, 소진 및 간호업무성과 비교", 스트레스 硏究, 27(1), pp.46~52 (2019), 대한스트레스학회[DOI]
- King, E. B., "Linking personality to helping behaviors at work : An interactional perspective", Journal of Personality, 73, pp.585~608 (2005)
- Lawrence, S. A., "The support appraisal for work s stressors inventory : Construction and initial validation", Journal of Vocational Behavior, 70, pp.172~204 (2007)
- Lazarus, R. S., "Progress on a cognitivemotivational-relational theory of emotion", American Psychologist, 46, pp.819~834 (1991)
- Lazarus, R. S., "Stress, appraisal, and coping" (1984), Springer
- Lee, R. T., "A further examination of managerial burnout: Toward an integrated model", Journal of Organizational Behavior, 14, pp.3~20 (1993)
- Lee, R. T., "A meta-analytic examination of the correlates of the three dimensions of job burnout", Journal of Applied Psychology, 81, pp.123~133 (1996)
- Leiter, M. P., "Making sense of work life : A structural model of burnout", Journal of Applied Social Psychology, 40, pp.57~75 (2010)
- Liossis, P. L., "The Promoting Adult Resilience(PAR)program : The effectiveness of the second, shorter pilot of a workplace prevention program", Behaviour Change, 26, pp.97~112 (2009)
- Locke, E. A., "Handbook of industrial and organizational psychology" (1976), Rand McNally College Publishing Company
- Maslach, C., "Burnout, the cost of caring" (1982), Prentice-Hall
- Maslach, C., "Theories of organizational stress", pp.68~85 (1998), Oxford University Press
- Maslach, C., "Job burnout : New directions in research and intervention", Current Directions in Psychological Science, 12, pp.189~192 (2003)
- Maslach, C., "The measurement of experienced burnout", Journal of Occupational Behaviour, 2, pp.99~113 (1981)
- Mischel, W., "A cognitiveaffective system theory of personality : Reconceptualizing situations, dispositions, dynamics, and invariance in personality structure", Psychological Review, 102, pp.246~268 (1995)
- Moore, J. E., "Why is this happening? A causal attribution approach to work exhaustion consequences", Academy of Management Review, 25, pp.335~349 (2000)
- Nauta, M. M., "A cross-national examination of self-efficacy as a moderator of autonomy", job strain relationships, 2010, pp.59, 159~179
- 박형인, "직무소진과 직무태도 및 이직의도와의 관계: 메타분석적 문헌 고찰", 한국심리학회지: 산업 및 조직, 24(3), pp.457~491 (2011), 한국산업및조직심리학회[DOI]
- Quillian-Wolever, R. E., "Handbook of occupational health psychology", pp.355~375 (2003), American Psychological Association
- Shirom, A., "Handbook of occupational health psychology", pp.245~264 (2002), American Psychological Association
- Swider, B. W., "Born to burnout : A meta-analytic path model of personality, job burnout, and work outcomes", Journal of Vocational Behavior, 76, pp.487~506 (2010)
- Tong, E. M., "Personality influences in appraisal–emotion relationships : The role of neuroticism", Journal of Personality, 78, pp.393~417 (2010)
- Tsigilis, N., "Multivariate relationship and discriminant validity between job satisfaction and burnout", Journal of Managerial Psychology, 19, pp.666~675 (2004)
- Waite, P. J., "Determining the efficacy of resiliency training in the work site", Journal of Allied Health, 33, pp.178~183 (2004)