의료종사자의 다문화 역량과 직무스트레스
Healthcare Workers’ Cultural Competence and Multi-Cultural Job Stress
0
조회
0
다운로드
4
인용
0
참고문헌
키워드
초록
Purpose: The purpose of this study was to investigate the level of cultural competence, intercultural communicative competence, and multi-cultural job stress among healthcare workers and to explore factors that are related to their cultural competence. Methods: The study subjects were 142 healthcare workers at a general hospital. Data were collected using a questionnaire on cultural competence, intercultural communicative competence, and multi-cultural job stress. A t-test, ANOVA Pearson’s correlation coefficient, and multiple regression analysis were conducted using SPSS. Results: Cultural competence was significantly related to the necessity of multi-cultural education, and intercultural communicative competence was significantly related to age, a vocational career, communication in foreign languages, and having multi-cultural neighbors. Moreover, multi-cultural job stress was significantly related to religion. In multiple regression results, cultural competence was found to be related to intercultural communicative competence and multi-cultural job stress. Conclusion: Healthcare workers who are set to care for multi-cultural patients should improve intercultural communicative competence and reduce multi-cultural job stress.
Abstract
Purpose: The purpose of this study was to investigate the level of cultural competence, intercultural communicative competence, and multi-cultural job stress among healthcare workers and to explore factors that are related to their cultural competence. Methods: The study subjects were 142 healthcare workers at a general hospital. Data were collected using a questionnaire on cultural competence, intercultural communicative competence, and multi-cultural job stress. A t-test, ANOVA Pearson’s correlation coefficient, and multiple regression analysis were conducted using SPSS. Results: Cultural competence was significantly related to the necessity of multi-cultural education, and intercultural communicative competence was significantly related to age, a vocational career, communication in foreign languages, and having multi-cultural neighbors. Moreover, multi-cultural job stress was significantly related to religion. In multiple regression results, cultural competence was found to be related to intercultural communicative competence and multi-cultural job stress. Conclusion: Healthcare workers who are set to care for multi-cultural patients should improve intercultural communicative competence and reduce multi-cultural job stress.
참고문헌 (30)
- Anderson, L. M, "Culturally competent healthcare systems : a systematic review", American Journal of Preventive Medicine, 24(3), pp.68~79 (2003)
- Beach. M. C, "The role and relationship of cultural competence and patient-centeredness in health care quality" (2006), The Commonwealth Fund
- Caffrey, R, "Improving the cultural competence of nursing students : Results of integrating cultural content in the curriculum and an international immersion experience", Journal of Nursing Education, 44(5), pp.234~ (2005)
- Campinha-Bacote, J, "The process of cultural competence in the delivery of healthcare services : a model of care", Journal of Transcultural Nursing, 13(3), pp.181~184 (2002)
- 채덕희, "종합병원 간호사의 문화적 역량수준과 영향요인", 간호행정학회지, 18(1), pp.76~86 (2012), 간호행정학회
- 최경숙, "간호대학생이 지각한 문화 역량과 간호사 자질 중요도와의 관계", 지역사회간호학회지, 27(2), pp.163~172 (2016), 한국지역사회간호학회[DOI]
- 최소연, "원조전문직의 문화적 역량 선행요인에 관한 연구 -사회복지사, 교사, 간호사, 사회복지공무원을 중심으로-", 한국사회복지학, 64(2), pp.5~29 (2012), 한국사회복지학회[DOI]
- Faul, F, "G*Power 3 : A flexible statistical power analysis program for the social, behavioral, and biomedical sciences", Behavior Research Methods, 39(2), pp.175~191 (2007)
- 임혁, "다문화실천가의 문화적 역량형성에 대한 이해", 직업교육연구, 33(1), pp.201~221 (2014), 한국직업교육학회
- Jung, G. C, "The study on the effect of institutionalized racism on cultural competence and stress from tasks related to multicultural: Focused on multicultural family support center", master, pp.2016
- 고미숙, "외국인 환자 입원병동 간호사의 문화적 역량, 자기효능감, 직무 스트레스 간의 상관관계", 임상간호연구, 22(1), pp.68~77 (2016), 병원간호사회
- 고진강, "여성결혼이민자의 의료서비스 이용경험", 한국간호교육학회지, 15(1), pp.89~99 (2009), 한국간호교육학회
- Kohlbry, P. W, "The impact of international servicelearning on nursing students’ cultural competency", Journal of Nursing Scholarship, 48(3), pp.303~311 (2016)
- "Statistics on foreign patients in 2012" (2013)[URL]
- 이창금, "융복합 다문화 간호교육 프로그램이 간호대학생의 문화적 역량과 공감능력에 미치는 효과", 디지털융복합연구, 13(12), pp.337~346 (2015), 한국디지털정책학회[DOI]
- 이두원, "A Comparative Study of Intercultural Communicative Competence of Korean Students as Sojourners and American Students as Hosts in American Universities", 커뮤니케이션학 연구, 19(4), pp.65~84 (2011), 한국커뮤니케이션학회
- Lee, E. M, "Variables affecting the intercultural communication skills of nursing students", Korean Parent-Child Health Journal, 18(2), pp.78~87 (2015)
- Matteliano, M. A, "Nurse practitioners’contributions to cultural competence in primary care settings", Journal of the American Academy of Nurse Practitioners, 24(7), pp.425~435 (2012)
- "A study on the national survey of multicultural families 2015" (2016)[URL]
- Munoz, C, "Transcultural communication in nursing" (2005), Cengage learning
- 오원옥, "간호대학생의 문화적 민감성에 영향을 미치는 요인", Child Health Nursing Research, 17(4), pp.222~229 (2011), 한국아동간호학회
- 박동영, "간호 대학생의 자아존중감, 대인관계, 문화간 의사소통능력이 문화적 역량에 미치는 영향", 한국콘텐츠학회 논문지, 14(11), pp.337~346 (2014), 한국콘텐츠학회[DOI]
- Park, J, "Study on cultural competence of nurses working in general hospital", master, pp.2011
- 박명숙, "다문화 산모 간호를 위한 문화적 역량증진 프로그램의 효과: 사례기반 소그룹 학습방법 적용", Journal of Korean Academy of Nursing, 43(5), pp.626~635 (2013), 한국간호과학회
- Schim, S. M, "Cultural competence among Ontario and Michigan healthcare providers", Journal of Nursing Scholarship, 37(4), pp.354~360 (2005)
- Schim, S. M, "Development of a cultural competence assessment instrument", Journal of Nursing Measurement, 11(1), pp.29~40 (2003)
- 선국진, "다문화가족지원센터 상담자의 직무스트레스와 심리적 소진과의 관계", 한국컴퓨터정보학회논문지, 18(7), pp.157~164 (2013), 한국컴퓨터정보학회
- Taylor, R. A, "Nurses’ perceptions of the organizational supports needed for the delivery of culturally competent care", Western Journal of Nursing Research, 32(5), pp.591~609 (2010)
- 원숙연, "다문화 역량의 다차원성과 영향요인: 다문화가족지원센터 종사자를 대상으로", 지방정부연구, 19(4), pp.143~165 (2016), 한국지방정부학회
- 양순옥, "방문간호사와 보건진료원의 문화적 역량에 영향을 미치는 요인", 지역사회간호학회지, 23(3), pp.286~295 (2012), 한국지역사회간호학회