RGT와 AHP를 활용한 IT 리아웃소싱 결정요인
Determinants of IT Re-outsourcing Using RGT and AHP
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While many companies facing IT outsourcing are approaching the decision to changeor maintain their vendors, previous research has focused mainly on the decision factors for initialoutsourcing and individual outsourcing types. Although some studies have been conducted on IToutsourcing, they have been limited to specific quality or threat factors. This study identifieddecision factors from the perspectives of IT outsourcing service users and providers and analyzedthe frequency and importance of decision factors among respondent groups. In addition, toimprove service quality, the weights between decision factors were calculated and prioritized, andthe Mann-Whitney U test was conducted to confirm the differences in weights between the twogroups. The findings of this study are as follows. First, the individual perception items of IToutsourcing service experience were categorized into 17 outsourcing decision factors. Second,differences in outsourcing decision factors were found between user groups and service providergroups. Third, the importance of the identified decision factors was confirmed through decisionanalysis. The IT outsourcing decision factors derived from this study will be helpful for decisionmakers who need to maintain or change vendors through outsourcing contracts.
Abstract
While many companies facing IT outsourcing are approaching the decision to changeor maintain their vendors, previous research has focused mainly on the decision factors for initialoutsourcing and individual outsourcing types. Although some studies have been conducted on IToutsourcing, they have been limited to specific quality or threat factors. This study identifieddecision factors from the perspectives of IT outsourcing service users and providers and analyzedthe frequency and importance of decision factors among respondent groups. In addition, toimprove service quality, the weights between decision factors were calculated and prioritized, andthe Mann-Whitney U test was conducted to confirm the differences in weights between the twogroups. The findings of this study are as follows. First, the individual perception items of IToutsourcing service experience were categorized into 17 outsourcing decision factors. Second,differences in outsourcing decision factors were found between user groups and service providergroups. Third, the importance of the identified decision factors was confirmed through decisionanalysis. The IT outsourcing decision factors derived from this study will be helpful for decisionmakers who need to maintain or change vendors through outsourcing contracts.
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