IT아웃소싱에서 고객기업의 서비스기업에 대한 의존성과 전환비용에 관한 연구
An Empirical Study of a Client's Dependence on a Vendor and Switching Costs in IT Outsourcing
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IT아웃소싱을 도입한 기업이 새로운 IT서비스를 도입하거나 IT서비스 기업과 새로운 계약을 체결하는 경우에 매우 큰 전환비용이 발생하는 문제가 대두되고 있다. 본 연구의 목적은 IT아웃소싱에서 IT서비스 전환비용에 영향을 미치는 영향 요인으로 IT아웃소싱 고객기업의 의존성, 불확실성, 고객기업의 관계관리지식을 파악하고, 이들의 관계에 대한 실증 연구를 실시하는 것이다. 본 연구에서 사용된 데이터는 설문을 통하여 수집된 210부이다. 연구 분석 결과에 의하면, IT아웃소싱 고객기업의 의존성, 불확실성, 고객기업의 관계관리지식은 IT서비스 전환비용에 직접적인 영향을 미치는 것으로 나타났다. 또한, 고객기업의 관계관리지식은 IT아웃소싱 고객기업의 의존성과 IT서비스 전환비용과의 관계만을 조절하는 것으로 나타났다.
Abstract
A strategic decision to discontinue an existing IT outsourcing contract could incur substantial switching costs whenterminating the relationship with an IT service vendor and securing an alternative. The purpose of this research is toinvestigate the impact of a client's dependence on a vendor, uncertainty, and a client's vendor management capability on IToutsourcing switching costs in IT outsourcing context. A total of 210 data collected from field survey were analyzed forthis study. The results indicate that both a client's dependence on a vendor and uncertainty positively influence IToutsourcing switching costs, but a client's vendor management capability negatively influences IT outsourcing switching costs. And the results indicate that a client's vendor management capability has moderating effect on the relationship between aclient's dependence on a vendor and IT outsourcing switching costs.
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