조직 내 도움 청하기(Help-seeking)에서 나타나는 문화적 차이: 라틴아메리카 문화와 한국 문화 비교
Cultural Influences on Help-seeking in Work Settings: Differences in Help-seeking between Latin Contexts and Korean Contexts
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This study aims to verify if there are any differences in ‘help-seeking’behaviors in the workplace between two different cultural groups:Latin Americans and Koreans. We attempt to explain the cause ofdistinctive patterns of ‘help-seeking’ behaviors between the two groups(Latin American employees vs. Korean employees) via the explanatoryconcepts of ‘face’ and ‘in-group’. The social and psychological costof ‘help-seeking’ corresponds to the risk of ‘losing face’, which isestimated as a higher risk for persons within the Korean cultureas compared with those in the Latin American culture. Also, thediffering conceptions of ‘in-group’ between the two groups affectstwo further distinctions in the help-seeking behaviors that are displayed:the type of help that is sought as well as the person to whom therequest for help is addressed. Based on cultural differences in faceand in-group (e.g., Bargiela-Chiappini 2003; Osland et al. 1999), weprovide four propositions: 1) the Korean employees are less likelyto seek help than the Latin American employees; 2) the two groupswould show differing degrees of help-seeking behaviors accordingto the type of help they are seeking; 3) the boundaries of ‘in-group’are different in the two cultures; and 4) Latin Americans are lesssensitive to the loss of face than Koreans. Implications for futureresearch and practice are discussed.
Abstract
This study aims to verify if there are any differences in ‘help-seeking’behaviors in the workplace between two different cultural groups:Latin Americans and Koreans. We attempt to explain the cause ofdistinctive patterns of ‘help-seeking’ behaviors between the two groups(Latin American employees vs. Korean employees) via the explanatoryconcepts of ‘face’ and ‘in-group’. The social and psychological costof ‘help-seeking’ corresponds to the risk of ‘losing face’, which isestimated as a higher risk for persons within the Korean cultureas compared with those in the Latin American culture. Also, thediffering conceptions of ‘in-group’ between the two groups affectstwo further distinctions in the help-seeking behaviors that are displayed:the type of help that is sought as well as the person to whom therequest for help is addressed. Based on cultural differences in faceand in-group (e.g., Bargiela-Chiappini 2003; Osland et al. 1999), weprovide four propositions: 1) the Korean employees are less likelyto seek help than the Latin American employees; 2) the two groupswould show differing degrees of help-seeking behaviors accordingto the type of help they are seeking; 3) the boundaries of ‘in-group’are different in the two cultures; and 4) Latin Americans are lesssensitive to the loss of face than Koreans. Implications for futureresearch and practice are discussed.
참고문헌 (49)
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