항공 지상조업서비스의 작업장위험에 관한 연구: 직무위험관리 매트릭스를 중심으로
A Study on Workplace Risk in Aircraft Ground Handling Services: Focusing on the Job Risk Management Matrix
0
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
This study proposes a job risk management matrix and presents the characteristics of each area of the matrix for aircraft ground handling services. The job risk management matrix is designed with the job risk level on the X-axis and the service technology level on the Y-axis. The characteristics of the four areas on this matrix are presented as the dimensions of “safety commitment of the safety manager, safety culture of the organization, safety knowledge, and workplace risk.” The results of the study show that the higher the safety commitment of the safety manager, the lower the risk of the workplace, and the higher the safety culture of the organization and the safety knowledge of the workers, the lower the risk of the workplace. In the high-risk/low-skill group, that is, in the case of low job technology, the relationship between the safety commitment of the safety manager and workplace risk was low. In the case of the high-risk/low-skill group, the average of each dimension is lower than in other areas. In low-technology jobs, tasks are less complex, leading to unclear safety manuals. Consequently, the dimensions considered in the study are at lower levels compared to other groups. This situation means that there are aspects that managers are out of the scope of management due to the low level of service technology. Therefore, in areas with low levels of service technology (high-risk, low-technology groups), continuous monitoring of clear work manuals and work methods will be important. In the case of workplace risks, the workplace risk levels in areas with low job technology levels were all statistically high, but there was no statistical difference in the workplace risk levels among groups with high levels of service technology. This study proposes a job risk management matrix, and it can be applied to various industries with many safety accident issues.
Abstract
This study proposes a job risk management matrix and presents the characteristics of each area of the matrix for aircraft ground handling services. The job risk management matrix is designed with the job risk level on the X-axis and the service technology level on the Y-axis. The characteristics of the four areas on this matrix are presented as the dimensions of “safety commitment of the safety manager, safety culture of the organization, safety knowledge, and workplace risk.” The results of the study show that the higher the safety commitment of the safety manager, the lower the risk of the workplace, and the higher the safety culture of the organization and the safety knowledge of the workers, the lower the risk of the workplace. In the high-risk/low-skill group, that is, in the case of low job technology, the relationship between the safety commitment of the safety manager and workplace risk was low. In the case of the high-risk/low-skill group, the average of each dimension is lower than in other areas. In low-technology jobs, tasks are less complex, leading to unclear safety manuals. Consequently, the dimensions considered in the study are at lower levels compared to other groups. This situation means that there are aspects that managers are out of the scope of management due to the low level of service technology. Therefore, in areas with low levels of service technology (high-risk, low-technology groups), continuous monitoring of clear work manuals and work methods will be important. In the case of workplace risks, the workplace risk levels in areas with low job technology levels were all statistically high, but there was no statistical difference in the workplace risk levels among groups with high levels of service technology. This study proposes a job risk management matrix, and it can be applied to various industries with many safety accident issues.
참고문헌 (59)
- 강정석, "리더쉽, 사고경험, 직무 스트레스가 철도안전문화에 미치는 영향 연구: 철도사고사례교육과 안전의식을 중심으로", 석사, pp.2018
- 김기식, "안전분위기가 안전행동 및 사고에미치는 효과", 한국심리학회지 : 산업 및 조직, 15(1), pp.19~39 (2002)
- 김명상, "항공기 지상조업 서비스 품질의 중요도와 만족도 연구 : 인천공항을 중심으로", 석사, 항공경영학, pp.2011
- 김용현, "중대재해처벌법의실효성과 개선방안에 관한 연구", 산업경영시스템학회지, 45(2), pp.123~134 (2022)
- 해외 중대재해 처벌에 관한 사례 분석, "김혜경", 안전보건공단, ~, pp.안전보건공단 연구보고서, 2022- OSHRI-1234 (2022)
- 김회춘, "기업의 안전문화와 사고와의 연관관계에관한 연구 – 안전행동몰입을 매개로-", 박사, pp.2019
- 국토교통부, "2022년 항공운송 통계", ~ (2023)
- 문광수, "조직몰입이 안전행동에 미치는 효과 : 안전 분위기의 조절효과", 한국심리학회지 : 산업 및 조직, 24(1), pp.51~73 (2011)
- 박상언, "한국 기업 경영진의 안전몰입과 근로자의 안전행동 및 산업재해 발생 간의 관계 : 산업안전보건 실태조사 자료 분석을 중심으로", 조직과 인사관리연구, 47(3), pp.121~143 (2023)
- 박선민, "객실 승무원의 업무재해관련 간접외상이 직무 스트레스와 안전행동에 미치는 영향 : 직무 스트레스의 매개효과와 함께", MICE관광연구, 23(3), pp.253~271 (2023)
- 송종선, "공항 안전관리시스템이 경영성과에 미치는영향 – 공항 에어사이드 중심으로 -", 박사, pp.2016
- 오용주, "항공기 지상조업 서비스직원의 안전관리 향상을 위한 스마트안전기술 수용성연구", 한국항공운항학회지, 32(3), pp.171~179 (2024)
- 이관형, "안전문화와 효율적 안전경영 방안연구", 대한안전경영과학회지, 7(3), pp.1~15 (2005)
- 이민희, "근로자의 안전지식, 안전분위기가안전이행에 미치는 영향-병원간호사를 중심으로", 대한설비관리학회, 27(2), pp.29~38 (2022)
- 이원영, "고용불안, 조직몰입 및 안전분위기가 안전행동 및 사고에 미치는 영향 : 철도청 사고 예측 모형", 박사, 심리학, pp.2005
- 이정승, "조직의 의사소통 수준과 관리자의안전분위기및 공감이 산업재해 발생빈도에 미치는 영향", Journal of Information Technology Applications & Management, 24(2), pp.17~24 (2017)
- 이종한, "조직 안전풍토의 하위요인확인 및 안전행동과의 관계", 한국심리학회지 : 산업 및조직, 24(3), pp.627~650 (2011)
- 이철호, "기업의 안전프로그램과 안전문화 및 안전사고(아차사고 포함)간의 관계: 천연가스 설비 장비 및건설업무 안전중심으로", 석사, pp.2018
- 장정은, "조직의 안전문화가 안전행동 및 사고에 미치는 영향 연구: 항공정비창을 중심으로", 석사, pp.2017
- 정하진, "변혁적 안전리더십이 안전행동에 미치는 영향 : 안전분위기, 안전동기의 매개효과와리더에 대한 신뢰의 조절효과", 한국심리학회지 : 산업 및 조직, 28(2), pp.249~274 (2015)
- 조혜원, "의료인의 환자안전문화 인식과 환자안전관리 활동 간의 관계", 기본간호학회지, 19(1), pp.35~45 (2012)
- 주찬희, "노양요양시설 리스크매니지먼트시스템과안전문화가 요양보호사의 안전행동에 미치는 영향", 보건사회연구, 37(1), pp.367~398 (2017)
- 차수용, "항공여객 지상조업품질의 중요도와 만족도연구: 저비용항공사 중심으로", 석사, pp.2017
- 변기효, "공항 지상조업의 경쟁력 강화에 관한 실증 연구", 박사, 마케팅, pp.2004
- 김인수, "항공 화물 지상조업 서비스의 상대적 중요도에 관한 연구", 유통경영학회지, 21(2), pp.119~126 (2018)
- 최유진, "해외 사례를 통한 지상조업 품질 개선방안 연구", 한국항공운항학회지, 27(4), pp.65~72 (2019)
- 서선, "항공사 아웃소싱 종사원의 업무유형별 직무만족, 이직의도, 조직성과 차이분석", 관광연구, 31(2), pp.167~184 (2016)
- Barling, J., "Development and test of a model linking safetyspecific transformational leadership and occupational safety", Journal of Applied Psychology, 87(3), pp.488~496 (2002)
- Casey, T., "Safety climate and culture : Integrating psychological and systems perspectives", Journal of Occupational and Organizational Psychology, 22(3), pp.341~353 (2017)
- Chang, Y. H., "The effect of aviation safety education on passenger cabin safety awareness", Safety Science, 47(10), pp.1337~1345 (2009)
- Chen, C. F., "Measuring the effects of Safety Management System practices, morality leadership and self-efficacy on pilots’safety behaviors : Safety motivation as a mediator", Safety Science, 62, pp.376~385 (2014)
- Chung, S. K., "A structural model of safety climate and safety compliance of hospital organization employees", Asia-Pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology, 7(8), pp.947~961 (2017)
- Cigularov, K. P., "The effects of error management climate and safety communication on safety : A multi-level study", Accident Analysis & Prevention, 42(5), pp.1498~1506 (2010)
- Clarke, S., "An integrative model of safety climate : Linking psychological climate and work attitudes to individual safety outcomes using metaanalysis", Journal of Occupational and Organizational Psychology, 83(3), pp.553~578 (2010)
- Cooper, M. D., "Towards a model of safety culture", Safety Science, 36(2), pp.111~136 (2000)
- DeJoy, D. M., "Managing safety in the workplace : An attribution theory analysis and model", Journal of Safety Research, 25(1), pp.3~17 (1994)
- DeJoy, D. M., "Making work safer : Testing a model of social exchange and safety management", Journal of Safety Research, 41(2), pp.163~171 (2010)
- Dov, Z., "Safety climate and beyond : A multi-level multi-climate framework", Safety Science, 46(3), pp.376~387 (2008)
- Fornell, C., "Structural equation models with unobservable variables and measure ment error : Algebra and statistics", Jounal of Marketing Research, 18(3), pp.382~388 (1981)
- Griffin, M. A., "Perceptions of safety at work : a framework for linking safety climate to safety performance, knowledge, and motivation", Journal of Occupational Health Psychology, 5(3), pp.347~358 (2000)
- Hair, J. F., "Partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance", Long range planning, 46(1-2), pp.1~12 (2013)
- Hinze, J., "An evaluation of safety performance measures for construction projects", Journal of Construction Research, 4(1), pp.5~15 (2003)
- Hofmann, D. A., "The role of safety climate and communication in accident interpretation : Implications for learning from negative events", Academy of Management Journal, 41(6), pp.644~657 (1998)
- Hofmann, D. A., "High reliability process industries : Individual, micro, and macro organizational influences on safety performance", Journal of Safety Research, 26(3), pp.131~149 (1995)
- Hofmann, D. A., "Safety-related behavior as a social exchange : The role of perceived organizational support and leader –member exchange", Journal of Applied Psychology, 84(2), pp.286~296 (1999)
- IATA, "Ground operations manual" (2021), IATA Publishing
- Janssens, M., "Confirmatory cross-cultural research : Testing the viability of a corporation-wide safety policy", Academy of Management Journal, 38(2), pp.364~382 (1995)
- Laitinen, H., "The validity of the TR safety observation method on building construction", Accident Analysis & Prevention, 31(5), pp.463~472 (1999)
- Mearns, K., "Safety climate, safety management practice and safety performance in offshore environments", Safety Science, 41(8), pp.641~680 (2003)
- Mohamed, S., "Safety climate in construction site environments", Journal of Construction Engineering and Management, 128(5), pp.375~384 (2002)
- Neal, A., "A study of the lagged relationships among safety climate, safety motivation, safety behavior, and accidents at the individual and group levels", Journal of Applied Psychology, 91(4), pp.946~953 (2006)
- Neal, A., "The impact of organizational climate on safety climate and individual behavior", Safety Science, 34(1-3), pp.99~109 (2000)
- Nunnally, J. C., "Clinical diagnosis of mental disorders:A handbook", pp.97~146 (1978)
- Pousette, A., "Safety climate cross-validation, strength and prediction of safety behaviour", Safety Science, 46(3), pp.398~404 (2008)
- Shen, Y., "The impact of transformational leadership on safety climate and individual safety behavior on construction sites", International Journal of Environmental Research and Public Health, 14(1), pp.45~62 (2017)
- Simon, J. M., "Contractor safety performance significantly improves", SPE International Conference and Exhibition on Health, Safety, Environment, and Sustainability? (1991), SPE
- Wiegmann, D. A., "Safety culture : An integrative review", The International Journal of Aviation Psychology, 14(2), pp.117~134 (2004)
- Zohar, D., "Safety climate in industrial organizations : theoretical and applied implications", Journal of Applied Psychology, 65(1), pp.96~102 (1980)
- Zohar, D., "Modifying supervisory practices to improve subunit safety : a leadership-based intervention model", Journal of Applied Psychology, 87(1), pp.156~163 (2002)