간호사의 근무지 약자 괴롭힘 경험과 소진, 조직몰입, 이직의도 및 간호생산성
Hospital Nurses’ Experience of Bullying in the Workplace and Burnout, Organizational Commitment, Turnover Intention and Nursing Productivity
2
조회
0
다운로드
57
인용
0
참고문헌
키워드
초록
Purpose: This study was performed to investigate nurses' experience of bullying in clinical fields. Methods:Participants were 309 nurses working in general hospitals. Data were collected using self- report questionnaires which were evaluated in terms of workplace bullying, burnout, organizational commitment, turnover intention and nursing productivity. Results: Of the participants 17.2% reported being victims of workplace bullying of nurses in general hospital, based on the operational definition of bullying. Coping response to workplace bullying was mainly passive such as enduring, ignoring, and evading. Experience of workplace bullying was positively correlated with burnout and turnover intention and negatively correlated with organizational commitment and productivity. Conclusion: The findings suggest that there is a need for assessment of the reality of workplace bullying of nurses in clinical areas as well carefully reviewing the problem and impact. A supportive system, education programs and improved workplace climate are recommended to reduce workplace bullying in clinical fields.
Abstract
Purpose: This study was performed to investigate nurses' experience of bullying in clinical fields. Methods:Participants were 309 nurses working in general hospitals. Data were collected using self- report questionnaires which were evaluated in terms of workplace bullying, burnout, organizational commitment, turnover intention and nursing productivity. Results: Of the participants 17.2% reported being victims of workplace bullying of nurses in general hospital, based on the operational definition of bullying. Coping response to workplace bullying was mainly passive such as enduring, ignoring, and evading. Experience of workplace bullying was positively correlated with burnout and turnover intention and negatively correlated with organizational commitment and productivity. Conclusion: The findings suggest that there is a need for assessment of the reality of workplace bullying of nurses in clinical areas as well carefully reviewing the problem and impact. A supportive system, education programs and improved workplace climate are recommended to reduce workplace bullying in clinical fields.
참고문헌 (28)
- Adams, A., "Bullying at work : How to confront and overcome it" (1997), Virago Press
- Boychuk Duchscher, J. E., "Multigenerational nurses in the workplace", The Journal of Nursing Administration, 34(11), pp.493~501 (2004)[DOI]
- Ceravolo, D. J., "Strengthening communication to overcome lateral violence", Journal of Nursing Management, 20(5), pp.599~606 (2012)[DOI]
- Einarsen, S., "Harassment in the workplace and the victimization of men", Violence and Victims, 12(3), pp.247~263 (1997)
- Einarsen, S., "Measuring exposure to bullying and harassment at work: Validity, factor structure and psychometric properties of the Negative Acts Questionnaire-Revised", Work & Stress, 23(1), pp.24~44 (2009)[DOI]
- Embree, J. L., "Concept analysis : Nurseto-nurse lateral violence", Nursing Forum, 45(3), pp.166~173 (2010)
- Faul, F., "G power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences", Behavior Research Methods, 39(2), pp.175~191 (2007)[DOI]
- 한용희, "병원간호사의 전문직업성, 직무몰입, 조직몰입과 이직의도와의 관계", 임상간호연구, 16(2), pp.17~31 (2010), 병원간호사회
- Destructive conflict and bullying at work, "Hoel, H.", University of Manchester Institute of Science and Technology, ~ (2000)
- Hutton, S., "Workplace incivility and productivity losses among direct care staff", American Association of Occupational Health Nurses Journal, 56(4), pp.168~175 (2008)
- Johnson, S. L., "Workplace bullying : Concerns for nurse leaders", The Journal of Nursing Administration, 39(2), pp.84~90 (2009)
- 정효주, "병원 내 간호사의 언어폭력 경험에 관한 연구", 의료커뮤니케이션, 6(2), pp.118~126 (2011), 대한의료커뮤니케이션학회
- 김희경, "간호사의 소진 영향요인", 임상간호연구, 10(2), pp.7~18 (2005), 병원간호사회
- "The analysis on the placement of hospital nursing resources and the tendency of working condition" (2013)[URL]
- 권혜진, "의료기관내에서의 언어폭력에 관한 연구", 임상간호연구, 13(2), pp.113~124 (2007), 병원간호사회
- Lee, H. J., "Predictors of job performance, work satisfaction, and productivity among Korean hospital nurses", Journal of Korean Academy of Nursing, 31(4), pp.571~583 (2001)
- Leiter, M. P., "Generational differences in distress, attitudes and incivility among nurses", Journal of Nursing Management, 18(8), pp.970~980 (2010)[DOI]
- Lim, S., "Personal and workgroup incivility : Impact on work and health outcomes", Journal of Applied Psychology, 93(1), pp.95~107 (2008)
- Luparell, S., "Incivility in nursing: The connection between academia and clinical settings", Critical Care Nurse, 31(2), pp.92~95 (2011)[DOI]
- Lutgen-Sandvik, P., "Burned by bullying in the American workplace : Prevalence, perception, degree and impact", Journal of Management Studies, 44(6), pp.837~862 (2007)
- McNamara, S. A., "Incivility in nursing : Unsafe nurse, unsafe patients", Association of periOperative Registered Nurses Journal, 95(4), pp.535~540 (2012)[DOI]
- Mikkelsen, E., "Bullying in Danish worklife: Prevalence and health correlates", European Journal of Work and Organizational Psychology, 10(4), pp.393~413 (2001)
- Miller, L., "Nursing burnout", Employee Assistance Quarterly, 10(4), pp.29~52 (1995)[DOI]
- 남웅, "간호사의 직장 내 약자 괴롭힘 설문도구의 신뢰도와 타당도", Annals of Occupational and Environmental Medicine, 22(2), pp.129~139 (2010), 대한직업환경의학회
- Osatuke, K., "Civility, respect, engagement in the workforce(CREW)", The Journal of Applied Behavioral Science, 45(3), pp.384~410 (2009)
- Randle, J., "Bullying in the nursing profession", Journal of Advanced Nursing, 43(4), pp.395~401 (2003)
- Spence Laschinger, H. K., "New graduate burnout : The impact of professional practice environment, workplace civility, and empowerment", Nursing Economics, 27(6), pp.377~383 (2009)
- Stanley, K. M., "Examining lateral violence in the nursing workforce", Issues in Mental Health Nursing, 28(11), pp.1247~1265 (2007)