실시간 원격 화상강의의 학습자 만족에 영향을 미치는 요인에 관한 연구
A Study on Factors Affecting Learner Satisfaction in Real-time Distance Video Lecture
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초록
COVID-19 대유행이 전 세계로 확산됨에 따라 실시간 원격 화상 강의가 진행되면서 학습자만족요인이 중요해졌다. 본 연구는 실시간 원격 화상강의의 학습자만족에 영향을 미치는 5개요인(시스템 요인, 콘텐츠 품질, 상호작용, 자기주도성, 학습동기)을 검증하였다. 수도권과 충청권 대학생의유효 설문지 160개를 대상으로 구조적 방정식 모델을 분석한 결과 2개요인(시스템 요인, 콘텐츠품질)을 제외한 3개요인(상호작용, 자기주도성, 학습동기)이 학습자만족에 영향을 미치는 것으로나타났다. 대학은 실시간 원격 화상 강의 만족도 모델 개발과 평가를 통해 학습자만족을 지속적으로 높여야 한다.
Abstract
As the COVID-19 pandemic spread around the world, more and more universities are conducting real-time distance video lectures using ZOOM, Webex, and MS Teams. This study attempts to identify the factors influencing learner satisfaction of real-time distance video lectures. Based on the existing research, it was composed of five elements (system factor, content quality, interaction, self-direction, and learning motivation) as learner satisfaction elements of real-time distance video lectures. As a result of analyzing the structural equation model of 160 effective questionnaires by conducting a survey of college students in the metropolitan and Chungcheong areas, it was found that three factors (interaction, self-direction, and learning motivation) influence learner satisfaction. Real-time distance video lectures are expected to continue to expand in the future. Therefore, universities should continuously increase learner satisfaction through the development and evaluation of real-time distance video lecture satisfaction models.
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