정보보안 종사자의 조직갈등과 직무이탈 의도에 관한 연구
A Study on the Organizational Conflict and Job Withdrawal Intention of the Information Security Workers
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초록
본 연구의 목적은 정보보안 조직갈등의 단계와 유형이 정보보안 종사자의 직무이탈 의도에 미치는 영향을 파악하는데 있다. 폰디의 조직갈등이론을 적용하여 공기업 정보보안 종사자를 대상으로 한 설문자료를 분석하였으며 구조방정식 모형을 사용하여 정보보안 종사자가 직무 활동에서 경험하는 갈등의 단계, 유형, 결과를 분석했다. 분석 결과, 정보보안 종사자가 조직갈등의 잠재요인을 감정적으로 받아들일수록 정보보안 종사자의 직무이탈의도가 높아지는 것으로 나타났다. 반면에, 인식메커니즘은 직무를 변경하여 조직을 이탈할 확률을 낮추는 조절 효과를 가진 것으로 나타났다. 조직 내 정보보안 종사자의 갈등에 관한 실증연구는 많지 않다. 본 연구의 분석 결과는 정보보호 조직의 관리자가 조직 내 갈등을 생산적인 방향으로 이끌어 가는데 활용할 수 있을 것이다.
Abstract
The purpose of this study is to identify the effects of organizational conflict stages and job withdrawal intention ofinformation security organizations. We applied Pondy's conflict theory and analyzed the case of information security workersin public enterprises. We found that the more information security workers emotionally accept the potential factors oforganizational conflict, the higher the intention of job change of information security practitioner. On the other hand, theperception mechanism has a moderating effect of lowering the job change-out probability. The result of this study isexpected that the manager of the organization will be able to utilize the conflict in the organizational direction.
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