보청기 착용 환자에서 MarkeTrak 기반 설문지를 이용하여 평가한 만족도 조사
Evaluation of Satisfaction with Hearing Aids Using a Questionnaire Based on MarkeTrak Survey
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다운로드
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참고문헌
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초록
Background and Objectives MarkeTrak survey is a subjective evaluation method for hearing aid users. This investigation evaluated the level of subjective satisfaction in hearing aid users by adopting the MarkeTrak survey method. Subjects and Method Ninety-seven subjects participated in this study and replied to the Korean version of 8th MarkeTrak survey. The satisfaction score regarding hearing aids used a 7-point scale to analyze the patient-related as well as hearing aids-related factors. Results Overall satisfaction rate was 60.8%. Among the patient-related factors, women showed significantly higher satisfaction rate (p＜0.05) than men but the level of education affected the satisfaction rate (p＜0.05). Hearing aids users showed significantly higher satisfaction rate in small group communication than in other circumstances (p＜0.05). The factors related to the hearing aids did not have significant influence on the satisfaction rating. Conclusion MarkeTrak survey is a useful questionnaire for evaluating satisfaction about not only hearing factors but also sociodemographic factors and hearing-aids related factors. Korean J Otorhinolaryngol-Head Neck Surg 2014;57(5):304-13
Abstract
Background and Objectives MarkeTrak survey is a subjective evaluation method for hearing aid users. This investigation evaluated the level of subjective satisfaction in hearing aid users by adopting the MarkeTrak survey method. Subjects and Method Ninety-seven subjects participated in this study and replied to the Korean version of 8th MarkeTrak survey. The satisfaction score regarding hearing aids used a 7-point scale to analyze the patient-related as well as hearing aids-related factors. Results Overall satisfaction rate was 60.8%. Among the patient-related factors, women showed significantly higher satisfaction rate (p＜0.05) than men but the level of education affected the satisfaction rate (p＜0.05). Hearing aids users showed significantly higher satisfaction rate in small group communication than in other circumstances (p＜0.05). The factors related to the hearing aids did not have significant influence on the satisfaction rating. Conclusion MarkeTrak survey is a useful questionnaire for evaluating satisfaction about not only hearing factors but also sociodemographic factors and hearing-aids related factors. Korean J Otorhinolaryngol-Head Neck Surg 2014;57(5):304-13
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