Research on Product Service System(PSS) Business Model of the Intelligent Sleep Aid
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According to a survey at Asan Medical Center in Seoul, the number of people with sleep disorders has increased significantly, and in particular, the rate of sleep disorders is increasing significantly among young office workers as they are at an important stage in the rapid development of their jobs and families. Long-term lifespan impairments will seriously affect people's daily activities and physical health. Therefore, it will be necessary to pay attention to sleep and study the problems of sleep and health. For this reason, the demand for various sleep aids and customized sleep contents is increasing, and the rapid development of smart products has become a new turning point in the design and improvement of sleep products. The purpose of this study is to develop a service model for a new sleep disorder product from the perspective of sustainable Product Service System(PSS). First, the interaction relationship between stakeholders was analyzed with specific research methods and progress. Ideas and keywords were derived through a free discussion method focusing on the topic of why there is a problem with sleep, and the advantages and disadvantages of customized sleep products were analyzed through investigation and analysis of existing sleep products. Second, the scenario for persona was specified through the analysis of the subjects, and a total of 30 problems and requirements among the keywords in 8 fields were identified through in-depth customer interviews and surveys. Third, an intelligent sleep aid product service system business model that organically combines and inducts complex insights using the KJ method, derives core values through user satisfaction surveys, and effectively improves sleep quality through multilateral collaboration and coexistence was proposed, but as the main content derived, seven issues were the main factors, including the sleep environment and the lack of intellectual knowledge on methods for good quality sleep. Finally, the contents and process of using smart sleep technology to solve seven problems were visualized.
Abstract
According to a survey at Asan Medical Center in Seoul, the number of people with sleep disorders has increased significantly, and in particular, the rate of sleep disorders is increasing significantly among young office workers as they are at an important stage in the rapid development of their jobs and families. Long-term lifespan impairments will seriously affect people's daily activities and physical health. Therefore, it will be necessary to pay attention to sleep and study the problems of sleep and health. For this reason, the demand for various sleep aids and customized sleep contents is increasing, and the rapid development of smart products has become a new turning point in the design and improvement of sleep products. The purpose of this study is to develop a service model for a new sleep disorder product from the perspective of sustainable Product Service System(PSS). First, the interaction relationship between stakeholders was analyzed with specific research methods and progress. Ideas and keywords were derived through a free discussion method focusing on the topic of why there is a problem with sleep, and the advantages and disadvantages of customized sleep products were analyzed through investigation and analysis of existing sleep products. Second, the scenario for persona was specified through the analysis of the subjects, and a total of 30 problems and requirements among the keywords in 8 fields were identified through in-depth customer interviews and surveys. Third, an intelligent sleep aid product service system business model that organically combines and inducts complex insights using the KJ method, derives core values through user satisfaction surveys, and effectively improves sleep quality through multilateral collaboration and coexistence was proposed, but as the main content derived, seven issues were the main factors, including the sleep environment and the lack of intellectual knowledge on methods for good quality sleep. Finally, the contents and process of using smart sleep technology to solve seven problems were visualized.
참고문헌 (14)
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