이러닝콘텐츠 품질이 학습자 만족에 미치는 차별적인 영향력: 학습자 경험의 조절역할

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참고문헌 (63)

1. 2015년 이러닝산업 실태조사, "산업통상자원부", ~ (2016)
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6. 교육용 콘텐츠 질 관리 방안 조사 분석, "이승진", 학국교육학술정보원, ~, pp.연구보고 RR 2005-01 (2005)
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8. 이유재, "고객만족 연구에 관한 종합적 고찰", 소비자학연구, 11(2), pp.139~166 (2000)
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10. 이유재, "서비스 품질의 각 차원이 CS에 미치는 상대적 영향에 대한 연구 : 기존고객과 잠재고객의 비교를 중심으로", 마케팅연구, 18(4), pp.67~97 (2003), 한국마케팅학회
11. 이유재, "서비스 품질에 대한 종합적 고찰: 개념 및 측정을 중심으로", 경영논집, 31(3, pp.4) (1997), 249~284[DOI]
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