게스트하우스 공간서비스 디자인을 위한 마케팅전략 - 마케팅믹스 7P 요소를 중심으로

Abstract

(Background and Purpose) Travelers today seek emotional travel that differs from the traditional ways of traveling to express their individuality. This proves that unique service culture experiences along with accommodation prices have become an important factor in travel. Against this backdrop, space service design has become a key factor for guest houses in the form of accommodation to experience local living culture and cultural exchange that allow various interactions in public spaces. Therefore, this study studies programs and marketing strategies for spatial service design of guest houses. It particularly studies strategies for differentiating the design of guest house spatial services by applying the marketing mix 7P elements. (Method) First, concept definitions and necessary elements are investigated, deriving components and characteristics through theoretical consideration and prior study of spatial service design in guest houses. Second, for spatial services, marketing mix 7P elements are redefined through prior research and literature review, and characteristic elements are derived. Third, we propose an evaluation model that enables qualitative and quantitative analysis, with extracted spatial service design characteristics and marketing 7P elements as metrics. Fourth, the target selected for the case survey is analyzed by substituting it into the evaluation model, the correlation is proved, and the implications are derived. Finally, we extract and propose marketing strategies for spatial service design. (Results) Analysis of customer needs using guest house spatial characteristics, marketing methods, and marketing mix 7P showed that interaction, sensitivity, local culture, and openness were important factors, especially emotional empathy through safety and design props. In marketing, most guest houses attracted customers based on experience marketing and storytelling marketing. In marketing mix 7P elements, customer needs are formed around three factors: product strategy, people, and physical evidence. (Conclusions) To present an efficient marketing method for the guest house, characteristics of the guest house, marketing method, and marketing mix 7P elements were analyzed through case analysis. Local culturality and sensitivity among the key characteristics of guest house space were poor. The results derived by using characteristic elements of each marketing method showed that relationship marketing was somewhat insufficient. Quantitative analysis of marketing mix 7P to identify consumers' changing values and needs for travel showed that factors, such as products (space), people (human services), and physical evidence (space services) greatly affect consumer trends.