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서비스 기업의 브랜드 스케이핑 공간디자인에 관한 연구

Study on space design of brand scaping for service companies

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초록

Since service companies provide intangible service products, service companies should apply so-called ‘service design,’ which visualizes intangible services, into their business settings. The area of service design can be defined as all domains that meet customers. Shops are the point of contact which can communicate with customers by visualizing intangible products. Shops are also the space which can exhibit every aspects of the brand. For service companies, space design for shops stands out as the core element of service design. This study presents how successful brand scaping space design, which can improve the brand value, should be.

Abstract

Since service companies provide intangible service products, service companies should apply so-called ‘service design,’ which visualizes intangible services, into their business settings. The area of service design can be defined as all domains that meet customers. Shops are the point of contact which can communicate with customers by visualizing intangible products. Shops are also the space which can exhibit every aspects of the brand. For service companies, space design for shops stands out as the core element of service design. This study presents how successful brand scaping space design, which can improve the brand value, should be.

참고문헌 (12)

  1. 톰피터스, "Wow 프로젝트 내 이름은 브랜드다" (2002), 21세기북스
  2. 조동성, "디자인 혁명" (2006), 한스미디어
  3. 앨리나 휠러, "브랜드를 죽이는 살리는 디자인" (2006), 다산북스
  4. 이유재, "서비스마케팅" (2008), 학현사
  5. 표현명, "서비스 디자인 시대" (2008), 안그라픽스
  6. 잭 트라우트, "마케팅 명쾌함으로 승부하라" (2009), 비즈니스북스
  7. 오기환, "21세기 아이덴티티 전략의 새로운 방향에 관한 연구", 석사, pp.2002
  8. 황보현욱, "기업 Space Identity를 위한 상업공간 파사드 디자인 연구", 석사, pp.2005
  9. 박인수, "마케팅 환경 변화에 따른 브랜드 아이덴티티 개발 프로세스에 관한 연구", 석사, pp.2006
  10. 김상희, "감성브랜드 맥락에서 본 기업 브랜드 아이덴티티로서 "감성아이덴티티" 제안", 석사, pp.2007
  11. 임정빈, "통합마케팅 커뮤니케이션 매체로서의 S.I.(Store Identity) 연구", 석사, pp.2007
  12. J.M. Rathmell, "What is Meant by Services?", Journal of Marketing, 30 (1966)

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