직관적 공간인지를 위한 웨이파인딩 서비스 특성 평가에 관한 연구-대구지역 종합병원 로비공간을 중심으로

Abstract

(Background and Purpose) There have been many changes in the architectural planning of hospitals in the sixty years since the 1950s, when the first modern hospitals began to be built in Korea, including changes in function, size, operation, and service. The meaning of a hospital space has transformed from just a space for treatment only to a space that includes healing as well. As hospital services grow, so too does their need for effective way-finding, one of the basic necessary integrated services of hospitals. Way-finding, a part of services that general hospitals use strategically to establish a their identity, enables users visiting the hospital for the first time or infrequently to navigate. Usually this involves multiple sign systems in complex hospitals. However, it is difficult to construct a way-finding system in the hospital, and the users who do not know how to do the route may have to spend a lot of time repeating the route search, which may reduce the return rate of the hospital and damage the image of the hospital. Therefore, this study seeks to find the way-finding service elements that users most need while searching for directions in general hospitals, and to evaluate their characteristics. (Method) As a research method, the study analyzed previous research related to way-finding to identify way-finding theories and elements, and redefine them to derive the characteristics of the way-finding services. We analyzed the directions of patients and users in the lobby space of five general hospitals in the Daegu area and checked the scores of the characteristics of the way-finding service in the space, ranking them against each other. (Results) The case analysis showed that the node index elements were the highest among the way-finding service elements that relied on the sign system; the landmark elements were similar; and the road elements were the lowest. The readability and comfort of the way-finding services characteristics were high. The overall scores were the lowest when they involved lack of convenience or safety. (Conclusions) Analyzing the way-finding service factor derived in the intuitive way-finding of patients and users in the general hospital lobby space of five general hospitals in Daegu area yielded the following the results. The study was most concerned with the nodal point by recognizing the space, but it neglected the part of the way. Future studies should pay attention to convenience and safety when implementing the way-finding service, and if there is a plan to improve the road element, users and patients will be better able to navigate, the hospital will improve its image, and everyone’s pedestrian travel will be more efficient.