경험디자인 구성요소와 VMD공간 구성요소 간의 상관관계 중요도 사례 연구 - 의류브랜드 공간을 중심으로 -

Abstract

(Background and Purpose) Recent rapid changes in consumption spaces have highlighted customer sensitivity. In addition, appropriate space marketing is required in combination with a corresponding amount of design experience. In response to these conditions, company brands want to offer competitive, positive customer experiences. For example, we try to offer excellent products and various customer experiences in store spaces during sales exhibitions. As such, companies are focusing on visual merchandising as a means of experience design, based on consumer sensibility and the perception and communication skills that are necessary to effectively communicate with consumers. This study focuses on experience design based on customer experiences and examines the importance of the relationship between visual merchandising and sales promotion through case analysis. The purpose of the research is to recognize the importance of visual merchandising based on experience design in sales spaces. (Method) The research methods were selected based on experience design and visual merchandising by finding and selecting major clothing brand cases in exhibition spaces where products are sold. In clothing brands’ sales spaces, which are the locales for customer experience and sales exhibition, the experience design component was applied to analyze the cases that reflect visual merchandising characteristics. In addition, performing quantitative evaluation and diagram analysis on the cases facilitated an examination of the characteristics and important implications that can be derived from the results. (Results) The study’s results, according to case analysis, are as follows. First, experience design components are very important to the item in the order of informativity, sensibility, interactivity, associativity, dynamics, and non-dailiness. The visual merchandising characteristics were weighted according to their importance in the order of items such as EP Zone, VP Zone, PP Zone, HS Zone, FP Zone, and IP Zone. This demonstrates that there is a need to re-recognize the importance of the relationship between information and the EP Zone, which is a staging area for experience and information within the store space, based on the consumer experience design. In other words, it is essential to provide new information and experiences in the store that trigger purchasing behavior. It is also necessary to provide a store space where people can experience products and brands. (Conclusions) In sum, there is a need for a strategic thinking marketing design that considers experience design and visual merchandising for the promotion of sales in sales exhibition spaces through a sensitivity that is rooted in the overall consumer experience. As such, when viewed from the perspective of strategic thinking in the above-described approach to design marketing, the experience design is based on customer sensibility and consumer experiences. This will allow for the establishment of a sales space atmosphere that brings efficiency to a positive consumption and sales environments.