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목표관리과정이 조직유효성에 미치는 영향 연구-상호작용공정성 조절효과 중심으로-

A Study on the Effect of Management-by- Objectives on Organizational Effectiveness - Focusing on Moderating Effect of Interactional Justice -

김중화|우정희
한국기업경영학회 (Korean Corporation Management Association)|2008.12|기업경영연구 (Korean Corporation Management Review)|제15권 제3호|pp. 89-109

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참고문헌

키워드

조직몰입Organizational CommitmentJob InvolvementProcedural Justice직무몰입MBOInteractional Justice상호작용 공정성목표에 의한 관리Management-by-Objectives
주제분류경영학

초록

최근 사기업은 물론이고 공기업들도 성과주의 인사제도에 따른 연봉제를 도입하여 사용하고 있으며, 연봉제 시행에 있어서 기본적으로 전제되어야 하는 것은 공정하고 효율적인 평가 도구이다. 현재, 목표에 의한 관리(Management by Objectives: MBO)는 조직 구성원들의 성과를 정확하고 공정하게 평가하는 관리 기법의 하나로써 사용되고 있다. 이에 본 연구는 MBO의 효과성에 영향을 미치는 요소들을 검증하고, MBO 과정에서 조직원의 상호작용공정성 인식이 조직유효성에 미치는 조절효과를 파악하여 효과적인 MBO가 정착될 수 있는 방향을 제시하고자 하였다. 상호작용공정성이 실증적으로도 절차공정성과 구분되는 독립적인 개념임을 확인함과 동시에 목표 관리 시 공정성지각을 가능토록 하는 절차 및 정책 등 제도의 구축과 실행을 별개의 문제로 인식함에 따라 상사의 직원에 대한 처우요인이 상사에 대한 신뢰의 형성과 발전에 밀접한 관련을 지니고 있으며, 부하 직원의 상사에 대한 긍정적 태도는 상호작용공정성을 지각하게 되고 조직몰입에 영향을 미침을 확인하였다. 이론적인 측면에서, 성과주의 인사관리를 제대로 정착시키기 위해서는, 무엇보다도 조직 내 상호작용 공정성이 필요하다는 것을 전개하였고, 실증적인 측면에서, 목표관리과정의 효과에 영향을 주는 변수들이 조직원의 직무몰입과 조직몰입에 영향을 미칠 때 조직원 상하간의 상호작용공정성이 조절효과가 있음을 확인하였다

Abstract

Since the end of the 20th century when there was a lot of economic turmoil in-and-out of the nation, Korean firms have made great efforts to carry out a radical reform for their competitiveness and human resources management. In addition, Korean corporations have hurriedly introduced achievement-based management system and the management-by-objectives. The purpose of this study is to understand the effects of MBO on the organizational effectiveness. A survey was conducted concerning the appropriateness of the objectives, the fairness of management processes and the organizational justice. Eleven private and government organizations employing MBO were chosen and 375 copies of questionnaires were distributed from November 2006 through December 2006. 321 copies (85.60%) were collected and among them 309 copies (82.40%) were used. Analyses of results were carried out using SPSS win 12.0 programs for frequency, correlation, and multiple regression analyses. Findings of the study are as follows. First, the appropriateness of objectives affects positively the dependent variables: job involvement and organizational commitment. Second, in case of the fairness of management processes, the effectiveness of MBO is affected by the interactions between the assessment of feedback and interactional justice perceived by the employees. This study also reveals that in the operation of MBO, the procedural and the interactional justice between the supervisors and the employees is a critical factor leading to the success of MBO.

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