본문 바로가기
KERD
논문KCI 등재

윤리적 리더십이 심리적 계약위반과 체념적 침묵행동에 미치는 영향: 참여적 의사결정의 조절된 매개효과

The Effect of Ethical Leadership on Psychological Contract Violation and Acquiescent Silence Behavior: Moderated Mediation Effect of Participative Decision Making

0

조회

0

다운로드

20

인용

0

참고문헌

키워드

주제분류경영학

초록

본 연구는 윤리적 리더십이 조직구성원의 체념적 침묵행동에 영향을 미치는 직접효과와 심리적 계약위반을 경유하는 간접효과를 검증하고, 이러한 관계에서 참여적 의사결정의 조절효과 및 조절된 매개효과를 규명하고자 하였다. 다양한 업종의 국내 기업에 근무하는 직장인을 대상으로 1차(독립,매개,조절변수)와 2차(종속변수)로 구분하여 설문조사를 실시하였고 최종적으로 371부의 자료를 사용하였다. 가설의 검증은 계량화된 간접효과와 구체적인 조건부간접효과를 확인할 수 있는 SPSS PROCESS macro(Hayes, 2013)를 이용하였다. 연구 결과, 먼저 윤리적 리더십이 조직구성원의 체념적 침묵행동에 대한 직접효과는 유의하지 않은 것으로 나타났다. 둘째, 윤리적 리더십과 조직구성원의 체념적 침묵행동의 관계에서 심리적 계약위반을 경유하는 간접효과는 유의한 것으로 나타났다. 셋째, 윤리적 리더십과 조직구성원의 심리적 계약위반 간 관계에서 참여적 의사결정의 조절효과가 유의하게 나타났다. 넷째, 윤리적 리더십이 심리적 계약위반을 경유하여 체념적 침묵행동에 미치는 간접효과는 참여적 의사결정의 수준이 높을수록 증가하는 것으로 나타났다. 본 연구는 조직구성원의 체념적 침묵행동을 완화할 수 있는 선행요인으로 심리적 계약위반을 통한 윤리적 리더십의 유효성을 확인하였고, 이러한 메커니즘에 의한 윤리적 리더십의 긍정적인 영향력은 참여적 의사결정이 동반될 때 더욱 강화된다는 것을 밝혔다. 연구 결과에 관한 논의와 이론적ꞏ실무적 시사점, 그리고 향후 연구방안을 제시하였다.

Abstract

The purpose of this study is to identify the direct effects of ethical leadership on acquiescent silence behavior and the indirect effect that ethical leadership affects acquiescent silence behavior via psychological contract violation, and to verify moderation effect and conditional indirect effect of participative decision making. The survey was conducted for those who work for domestic companies in various industries by dividing into time 1 (independent, mediating, control variables) and time 2 (dependent variable), and 371 copies of data were used. The hypothesis was tested using the SPSS PROCESS macro (Hayes, 2013) to identify quantified indirect effects and specific conditional indirect effects. As a result, the direct effect of ethical leadership was not significant in the relationship between ethical leadership and acquiescent silence behavior. Second, the indirect effect of psychological contract violation on the relationship between ethical leadership and acquiescent silence behavior was significant. Third, the moderating effects of participative decision making were significant in the relationship between ethical leadership and psychological contract violation. Fourth, it was confirmed that the indirect effect of ethical leadership on acquiescent silence behavior through psychological contract violation depends on participative decision making. This study verified the validity of ethical leadership and psychological contract violation as antecedent that mitigate the acquiescent silence behavior. And we have confirmed that the positive impact of ethical leadership by these mechanisms is strengthened when participative decision making is applied together. Discussions on the results of the study, theoretical and practical implications, and suggestions for future research are presented..

참고문헌 (106)

  1. 강제상, "공공조직 내 침묵현상이 이직의도에 미치는 영향에 대한 경험적 연구 : 해양경찰조직을 중심으로", 한국행정연구, 23(2), pp.243~274 (2014), 한국행정연구원[DOI]
  2. 강종구, "체육조직의 비인격적 감독 심리적 계약위반 및 조직침묵의 구조관계", 한국체육과학회지, 23(6), pp.385~398 (2014), 한국체육과학회
  3. 고대유, "한국의 조직침묵 연구에 관한 메타분석", 한국행정연구, 26(1), pp.95~132 (2017), 한국행정연구원[DOI]
  4. 곽선화, "심리적 계약위반이 반생산적 과업행동에 미치는 영향에 관한 연구 : 신뢰를 중심으로", 대한경영학회지, 23(4), pp.2219~2249 (2010), 대한경영학회
  5. 권예진, "조직의 윤리풍토와 상사지원인식이 비서의 침묵행동에 미치는 영향", 비서·사무경영연구, 26(1), pp.155~179 (2017), 한국비서학회[DOI]
  6. 김예성, "진성리더십과 사회적 태만 간의 매개효과 분석: 심리적 임파워먼트와 심리적 계약위반의순차적 직렬매개효과분석", 리더십연구, 9(2), pp.27~65 (2018), 리더십학회
  7. 김정식, "리더-구성원간 교환관계(LMX)의 질이 구성원들의 주도적 행동과 발언행동에 미치는 영향: 심리적 안정감의 매개역할을 중심으로", 경영학연구, 42(3), pp.613~643 (2013), 한국경영학회
  8. 김정식, "리더의 참여적 의사결정이 조직구성원들의 창의적행동과 성과에 미치는 영향 : 심리적 임파워먼트와직무몰입의 역할을 중심으로", 인사조직연구, 21(3), pp.331~370 (2013), 한국인사조직학회
  9. 류기동, "윤리적 리더십이 제언행동, 업무성과 및 일탈행동에 미치는 영향에 대한 연구: 향상초점과 예방초점의 매개역할을 중심으로", 박사, pp.2017
  10. 류수민, "역할 스트레스가 조직몰입에 미치는 영향에서 심리적 계약위반의 매개효과와 회복탄력성의 조절효과", 한국심리학회지: 산업 및 조직, 28(4), pp.723~747 (2015), 한국산업및조직심리학회[DOI]
  11. 문주호, "윤리적 리더십이 구성원의 태도 및 행동에 미치는 영향에 관한 연구", 박사, 경영학과, pp.2014
  12. 박종철, "호텔기업의 조직불공정성, 종사원의 심리적 계약위반, 저항 및 사회적 태만 간의 구조적 관계", 관광연구저널, 30(5), pp.61~77 (2016), 한국관광연구학회[DOI]
  13. 배성현, "인적특성변수 및 상사부하 교환관계(LMX)와 조직구성원 태도와의 관계에서 심리적 계약 위반의 매개효과", 조직과 인사관리연구, 31(1), pp.95~124 (2007), 한국인사관리학회
  14. 서재현, "의사결정참여 및 직업불안정성이 조직후원인식, 조직신뢰 및 역할 내 행동에 미치는 영향", 인사조직연구, 13(1), pp.173~198 (2005), 한국인사조직학회
  15. 소병삼, "리더 감독 유형, 심리적 계약위반과 종업원저항(침묵)에 관한 실증적 연구- 인지 및 정서 차원심리적 계약위반의 매개효과를 중심으로", 박사, pp.2015
  16. 유경철, "완벽한 소통법" (2018), 천그루숲
  17. 윤선영, "발언과 침묵: 리더십의 영향과 조직효과성", 인사조직연구, 23(3), pp.43~71 (2015), 한국인사조직학회
  18. 이기현, "윤리적 리더십이 심리적 계약위반 인식에 미치는 영향: 리더-구성원 교환관계와 도덕적 정체성의 조절효과", 기업경영연구, 24(2), pp.31~56 (2017), 한국기업경영학회
  19. 이미경, "종업원침묵의 영향요인과 결과요인 : 조직공정성, 상사신뢰, 조직시민행동을 중심으로", 박사, pp.2017
  20. 이철우, "윤리적 리더십이 인지된 조직청렴도 및비윤리적 친조직행동에 미치는 영향", 리더십연구, 9(1), pp.87~113 (2017), 리더십학회
  21. 이하나, "구성원들의 심리적 계약위반 인식이 조직유효성에 미치는 영향 : 조직신뢰의 매개효과와 상사지원인식 및 노조유무의 조절효과", 박사, pp.2016
  22. 이현국, "참여적 의사결정이 직무만족과학교성과에 미치는 영향에 관한 연구", 행정논총, 51(4), pp.73~102 (2013), 한국행정연구소
  23. 이형권, "매개분석·조절분석 및 조절된 매개분석" (2015), 신영사
  24. 이형권, "조절분석과 조절된 매개분석 및 매개된 조절분석의 오해와 진실", 관광연구, 31(3), pp.213~248 (2016), 대한관광경영학회
  25. 이홍수, "심리적 계약위반이 조직유효성에 미치는 영향에 관한 연구 : 위반감정의 매개효과와 감정조절의조절효과를 중심으로", 박사, pp.2014
  26. 전영욱, "리더의 윤리적 행동과 직무자율성, 업무부담이 조직침묵에 미치는 영향", HRD연구, 19(3), pp.73~98 (2017), 한국인력개발학회[DOI]
  27. 정영미, "심리적 계약위반이 근로의욕 및 직무태도에 미치는 영향 - 상사지원의 조절효과 -", 인적자원관리연구, 18(1), pp.111~128 (2011), 한국인적자원관리학회
  28. 정윤길, "심리적 계약위반이 구성원의 태도에 미치는 영향 -공정성 민감도의 조절효과-", 한국행정논집, 18(2), pp.495~514 (2006), 한국정부학회
  29. 정윤길, "지방공무원의 심리적 계약위반이 조직냉소주의와 역할 외 행동에 미치는 영향", 한국지방자치학회보, 25(1), pp.171~192 (2013), 한국지방자치학회
  30. 조윤형, "심리적 계약위반, 조직기반자긍심과 조직변화저항과의 관계", 기업경영연구, 24(2), pp.85~105 (2017), 한국기업경영학회
  31. 최명옥, "조직 내 구성원들의 침묵동기에 대한 고찰 : 침묵동기 척도 개발 및 타당화를 중심으로", 박사, pp.2017
  32. 최수형, "진성리더십이 참여적 의사결정을 매개로 직무열의와 심리적 주인의식에 미치는 영향: - 중국 중소기업을 중심으로 -", Journal of China Studies, 19(3), pp.139~161 (2016), 중국연구소[DOI]
  33. 카심, "임파워링 리더십이 조직후원인식 및 지식공유에 미치는 영향: 심리적 계약위반의 조절된 매개효과 검증", 기업경영연구, 24(1), pp.153~176 (2017), 한국기업경영학회
  34. 홍영옥, "호텔기업 상사의 비인격적 감독이 조직침묵에 미치는 영향 - 심리적 계약위반의 매개효과를 중심으로 -", 관광학연구, 38(6), pp.189~207 (2014), 한국관광학회
  35. Ahearne, M., "To empower or not to empower your sales force? An empirical examination of the influence of leadership empowerment behavior on customer satisfaction and performance", Journal of Applied psychology, 90(5), pp.945~ (2005)
  36. Alijani, R., "Structural Effect of Ethical Leadership on Organizational Silence Behavior Considering the Mediating Role of Climate Silence", Quarterly Journal of New Approach in Educational Administration, 7(4), pp.41~58 (2017)
  37. Argyris, C., "Understanding organizational behavior" (1960), Dorsey
  38. Arnold, J. A., "The empowering leadership questionnaire : The construction and validation of a new scale for measuring leader behaviors", Journal of Organizational Behavior, 21(3), pp.249~269 (2000)
  39. Aryati, A. S., "The influence of ethical leadership to deviant workplace behavior mediated by ethical climate and organizational commitment", International Journal of Law and Management, 60(2), pp.233~249 (2018)
  40. Avey, J. B., "Exploring the process of ethical leadership : The mediating role of employee voice and psychological ownership", Journal of Business Ethics, 107(1), pp.21~34 (2012)
  41. Bal, P. M., "Does psychological contract breach decrease proactive behaviors? The moderating effect of emotion regulation", Group & Organization Management, 36(6), pp.722~758 (2011)
  42. Bandura, A., "Self-efficacy : toward a unifying theory of behavioral change", Psychological review, 84(2), pp.191~ (1977)
  43. Bartol, K. M., "Social exchange and knowledge sharing among knowledge workers : The moderating role of perceived job security", Management and Organization Review, 5(2), pp.223~240 (2009)
  44. Borchert, D. M., "A meta-model of ethical behavior: An empirical examination of ethical leadership, ethical identity, ethical climate and emotions on unethical work behavior", Doctor, pp.2011
  45. Bouckenooghe, D., "How ethical leadership shapes employees' job performance : The mediating roles of goal congruence and psychological capital", Journal of Business Ethics, 129(2), pp.251~264 (2015)
  46. Brown, M. E., "Ethical leadership : A review and future directions", The leadership quarterly, 17(6), pp.595~616 (2006)
  47. Brown, M. E., "Ethical leadership : A social learning perspective for construct development and testing", Organizational behavior and human decision processes, 97(2), pp.117~134 (2005)
  48. Cable, D. M., "Person?organization fit, job choice decisions, and organizational entry", Organizational behavior and human decision processes, 67(3), pp.294~311 (1996)
  49. Chen, A. S. Y., "The effects of ethical leadership, voice behavior and climates for innovation on creativity : A moderated mediation examination", The Leadership Quarterly, 27(1), pp.1~13 (2016)
  50. Chiu, S. F., "The relationship between psychological contract breach and employee deviance : The moderating role of hostile attributional style", Journal of Vocational Behavior, 73(3), pp.426~433 (2008)
  51. Cooke, W. N., "Employee participation programs, group-based incentives, and company performance : A union-nonunion comparison", ILR Review, 47(4), pp.594~609 (1994)
  52. De Hoogh, A. H., "Ethical and despotic leadership, relationships with leader's social responsibility, top management team effectiveness and subordinates' optimism: A multi-method study", The Leadership Quarterly, 19(3), pp.297~311 (2008)
  53. Dedahanov, A. T., "Examining the relationships among trust, silence and organizational commitment", Management Decision, 53(8), pp.1843~1857 (2015)
  54. Epitropaki, O., "A multi?level investigation of psychological contract breach and organizational identification through the lens of perceived organizational membership : Testing a moderatedmediated model", Journal of Organizational Behavior, 34(1), pp.65~86 (2013)
  55. Evans, B. K., "A hierarchical model of participatory decision-making, job autonomy, and perceived control", Human Relations, 45(11), pp.1169~1189 (1992)
  56. Glew, D. J., "Participation in organizations : A preview of the issues and proposed framework for future analysis", Journal of Management, 21(3), pp.395~421 (1995)
  57. Griep, Y., "Reciprocal effects of psychological contract breach on counterproductive and organizational citizenship behaviors : The role of time", Journal of Vocational Behavior, 104, pp.141~153 (2018)
  58. Hayes, A. F., "Introduction to mediation, moderation, and conditional process analysis: a regression-based approach" (2013), The Guilford Press
  59. Hespe, G., "The demand for participation among employees", Human Relations, 29(5), pp.411~428 (1976)
  60. Huang, X., "Does participative leadership enhance work performance by inducing empowerment or trust? The differential effects on managerial and non? managerial subordinates", Journal of Organizational Behavior, 31(1), pp.122~143 (2010)
  61. Javed, B., "Impact of ethical leadership on creativity : the role of psychological empowerment", Current Issues in Tourism, 20(8), pp.839~851 (2017)
  62. Johnson, J. L., "The effects of psychological contract breach and organizational cynicism: Not all social exchange violations are created equal", Journal of Organizational Behavior:The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 24(5), pp.627~647 (2003)
  63. Kanungo, R. N., "Promoting altruism as a corporate goal", Academy of Management Perspectives, 7(3), pp.37~48 (1993)
  64. Kaufman, B. E., "The theory and practice of strategic HRM and participative management : Antecedents in early industrial relations", Human Resource Management Review, 11(4), pp.505~533 (2001)
  65. Kwak, W. J., "Effects of Machiavellian ethical leadership and employee power distance on employee voice", Social Behavior and Personality : an international journal, 45(9), pp.1485~1498 (2017)
  66. Lapointe, É., "Psychological contract breach, affective commitment to organization and supervisor, and newcomer adjustment : A three-wave moderated mediation model", Journal of Vocational Behavior, 83(3), pp.528~538 (2013)
  67. Li, J., "Factional groups : A new vantage on demographic faultlines, conflict, and disintegration in work teams", Academy of Management Journal, 48(5), pp.794~813 (2005)
  68. Li, J., "Stimulating employees'feedback-seeking behavior : The role of participative decision making", Social Behavior and Personality : an international journal, 44(1), pp.1~8 (2016)
  69. Locke, E. A., "Participation in decision-making: One more look", pp.1~ (1979), Research in Organizational Behavior
  70. Matthijs Bal, P., "Psychological contract breach and work performance:Is social exchange a buffer or an intensifier?", Journal of Managerial Psychology, 25(3), pp.252~273 (2010)
  71. Matthijs Bal, P., "The older the better!Age-related differences in emotion regulation after psychological contract breach", Career Development International, 17(1), pp.6~24 (2012)
  72. Mayer, D. M., "Examining the link between ethical leadership and employee misconduct : The mediating role of ethical climate", Journal of Business Ethics, 95(1), pp.7~16 (2010)
  73. Miao, Q., "The Relationship Between Ethical Leadership and Unethical Pro-Organizational Behavior: Linear or Curvilinear Effects?", Journal of Business Ethics, 116(3), pp.641~653 (2013)
  74. Miller, K. I., "Participation, satisfaction, and productivity : A meta-analytic review", Academy of management Journal, 29(4), pp.727~753 (1986)
  75. Milliken, F. J., "An exploratory study of employee silence : Issues that employees don’t communicate upward and why", Journal of management studies, 40(6), pp.1453~1476 (2003)
  76. Mitchell, T. R., "Motivation and participation : An integration", Academy of Management Journal, 16(4), pp.670~679 (1973)
  77. Morrison, E. W., "Organizational silence : A barrier to change and development in a pluralistic world", Academy of Management Review, 25(4), pp.706~725 (2000)
  78. Morrison, E. W., "When employees feel betrayed : A model of how psychological contract violation develops", Academy of management Review, 22(1), pp.226~256 (1997)
  79. Ng, T. W., "Psychological contract breaches, organizational commitment, and innovation-related behaviors : a latent growth modeling approach", Journal of Applied Psychology, 95(4), pp.744~ (2010)
  80. Pacheco, G., "Job satisfaction: how crucial is participative decision making?", Personnel Review, 45(1), pp.183~200 (2016)
  81. Park, J. G., "Leadership and Follower Unethical Pro-Organizational Behavior: A Moderated Mediation Study", Academy of Management Proceedings, 2017(1), pp.14847~ (2017), Academy of Management
  82. Philipp, B. L., "The moderating role of ethical leadership : Investigating relationships among employee psychological contracts, commitment, and citizenship behavior", Journal of Leadership &Organizational Studies, 20(3), pp.304~315 (2013)
  83. Pinder, C. C., "Employee silence : Quiescence and acquiescence as responses to perceived injustice", Research in Personnel and Human Resources Management, 20, pp.331~369 (2001)
  84. Robinson, S. L., "Trust and breach of the psychological contract", Administrative science quarterly, pp.574~599 (1996)
  85. Robinson, S. L., "Organizational citizenship behavior : A psychological contract perspective", Journal of Organizational Behavior, 16(3), pp.289~298 (1995)
  86. Robinson, S. L., "The development of psychological contract breach and violation : A longitudinal study", Journal of organizational Behavior, 21(5), pp.525~546 (2000)
  87. Robinson, S. L., "Violating the psychological contract : Not the exception but the norm", Journal of organizational behavior, 15(3), pp.245~259 (1994)
  88. Rodgers, R., "A component process theorem of job satisfaction", International Journal of Human Resource Management, 4(2), pp.425~442 (1993)
  89. Rousseau, D. M., "Psychological and implied contracts in organizations", Employee responsibilities and rights journal, 2(2), pp.121~139 (1989)
  90. Rousseau, D. M., "Psychological contracts in the workplace : Understanding the ties that motivate", Academy of Management Perspectives, 18(1), pp.120~127 (2004)
  91. Salas-Vallina, A., "The HRM-performance relationship revisited: Inspirational motivation, participative decision making and happiness at work (HAW)", Employee Relations, 39(5), pp.626~642 (2017)
  92. Shih, C. T., "Individual differences, psychological contract breach, and organizational citizenship behavior : A moderated mediation study", Asia Pacific Journal of Management, 30(1), pp.191~210 (2013)
  93. Somech, A., "Explicating the complexity of participative management : An investigation of multiple dimensions", Educational Administration Quarterly, 38(3), pp.341~371 (2002)
  94. Spreitzer, G. M., "A dimensional analysis of empowerment in relation to performance, job satisfaction, and job-related strain", Journal of Management, 23(5), pp.679~704 (1997)
  95. Spreitzer, G. M., "Giving up control without losing control : Trust and its substitutes’effects on managers’ involving employees in decision making", Group & Organization Management, 24(2), pp.155~187 (1999)
  96. Tekleab, A. G., "Extending the chain of relationships among organizational justice, social exchange, and employee reactions : The role of contract violations", Academy of Management Journal, 48(1), pp.146~157 (2005)
  97. Thomas, K. W., "Cognitive elements of empowerment : An"interpretive"model of intrinsic task motivation", Academy of management review, 15(4), pp.666~681 (1990)
  98. Treviño, L. K., "Moral person and moral manager: How executives develop a reputation for ethical leadership", California management review, 42(4), pp.131~ (2000)
  99. Tseng, L. M., "How can financial organizations improve employee loyalty? The effects of ethical leadership, psychological contract fulfillment and organizational identification", Leadership & Organization Development Journal, 38(5), pp.679~698 (2017)
  100. Van Der Westhuizen, D. W., "Culture, participative decision making and job satisfaction", The International Journal of Human Resource Management, 23(13), pp.2661~2679 (2012)
  101. Van Dyne, L., "Conceptualizing employee silence and employee voice as multidimensional constructs", Journal of Management Studies, 40(6), pp.1359~1392 (2003)
  102. Wang, Y. D., "Organizational ethical climate, perceived organizational support, and employee silence : A cross-level investigation", Human Relations, 66(6), pp.783~802 (2013)
  103. Wang, Y. D., "Employees' reactions to psychological contract breach : A moderated mediation analysis", Journal of Vocational Behavior, 85(1), pp.57~66 (2014)
  104. Whiteside, D. B., "Echoes of silence : Employee silence as a mediator between overall justice and employee outcomes", Journal of business ethics, 116(2), pp.251~266 (2013)
  105. Xiyuan, L., "The Influence of Ethical Leadership on Employees' Silence Behavior : Mediating Effect of Organization Justice and Moderating Effect", Wuhan University Journal(Philosophy & Social Sciences), 1, pp.014~ (2014)
  106. Zey-Ferrell, M., "Role-set configuration and opportunity as predictors of unethical behavior in organizations", Human Relations, 35(7), pp.587~604 (1982)

관련 논문AI추천

이 간행물의 다른 논문 (7건)