본문 바로가기
KERD
논문KCI 등재

중소병원에서 암 환자를 돌보는 간호사의 감성지능, 간호근무환경이 간호업무성과에 미치는 영향: 의사소통능력의 매개효과를 중심으로

Effects of Emotional Intelligence and Nursing Working Environment on Nursing Performance of Nurses Caring for Cancer Patients in Small and Medium Hospitals: The Mediating Effect of Communication Competence

1

조회

0

다운로드

15

인용

0

참고문헌

키워드

주제분류간호학

초록

Purpose: The purpose of this study was to investigate whether the effects of emotional intelligence and working environment on nursing performance of nurses caring for cancer patients in small and medium hospitals were mediated by communication competence. Methods: The data was collected between Aug. 1 and Aug. 30, 2018 from 240 nurses caring for cancer patients from 11 small and medium hospitals in B city. Variables included in this study were the Wong and Law Emotional Intelligence Scale (WLEIS), the Practice Environment Scale of Nursing Work Index (PES-NWI), the Global Interpersonal Communication Competence (GICC), and nursing performance. The collected data were analyzed by t-tests, ANOVA and Scheffe’s test, Pearson’s correlation coefficients, and 3 step multiple regression using SPSS/WIN 24.0 and the Sobel test. Results: Communication competence, in the relationship between emotional intelligence and nursing working environment on nursing performance in nurses caring for cancer patients in small and medium hospitals, showed a partial mediating effect (Z=5.24, p<.001; Z=2.44, p=.001 respectively). Conclusion: The results of this study showed the effects of emotional intelligence and nursing working environment on nursing performance of nurses caring for cancer patients in small and medium hospitals were mediated by communication competence.

Abstract

Purpose: The purpose of this study was to investigate whether the effects of emotional intelligence and working environment on nursing performance of nurses caring for cancer patients in small and medium hospitals were mediated by communication competence. Methods: The data was collected between Aug. 1 and Aug. 30, 2018 from 240 nurses caring for cancer patients from 11 small and medium hospitals in B city. Variables included in this study were the Wong and Law Emotional Intelligence Scale (WLEIS), the Practice Environment Scale of Nursing Work Index (PES-NWI), the Global Interpersonal Communication Competence (GICC), and nursing performance. The collected data were analyzed by t-tests, ANOVA and Scheffe’s test, Pearson’s correlation coefficients, and 3 step multiple regression using SPSS/WIN 24.0 and the Sobel test. Results: Communication competence, in the relationship between emotional intelligence and nursing working environment on nursing performance in nurses caring for cancer patients in small and medium hospitals, showed a partial mediating effect (Z=5.24, p<.001; Z=2.44, p=.001 respectively). Conclusion: The results of this study showed the effects of emotional intelligence and nursing working environment on nursing performance of nurses caring for cancer patients in small and medium hospitals were mediated by communication competence.

참고문헌 (30)

  1. "2016 Cancer statistics"[URL]
  2. 김미정, "입원 암환자의 통증 실태와 통증관리 실태", 기본간호학회지, 15(2), pp.161~170 (2008), 기본간호학회
  3. "Healthcare bigdata hub"[URL]
  4. Mick J, "Factors affecting the evolution of oncology nursing care", Clin J Oncol Nurs, 12, pp.307~313 (2008)
  5. 권정옥, "중소병원 간호단위의 간호근무환경이 간호사의 이직의도에 미치는 영향", 간호행정학회지, 18(4), pp.414~423 (2012), 간호행정학회[DOI]
  6. 고유경, "임상 간호사의 간호업무성과 측정도구 개발", Journal of Korean Academy of Nursing, 37(3), pp.286~294 (2007), 한국간호과학회
  7. Kim YJ, "The effects of emotional intelligence and communication competency on nursing performance of outpatient nurses", master, pp.2016
  8. Codier E, "The impact of emotional intelligence development on nurse managers", Nurs Adm Q, 35, pp.270~276 (2011)
  9. Klopper HC, "Practice environment, job satisfaction and burnout of critical care nurses in South Africa", J Nurs Manag, 20, pp.685~695 (2012)
  10. Buerhaus PI, "Is the shortage of hospital registered nurses getting better or worse? Findings from two recent national surveys of RNs", Nurs Econ, 23, pp.61~71 (2005)
  11. 김윤화, "SBAR 프로그램이 암 병동 간호사의 의사소통명확성, 임상수행능력과 자기효능감에 미치는 효과", 재활간호학회지, 19(1), pp.20~29 (2016), 한국재활간호학회
  12. Olsson M, "The impact of concordant communication in outpatient care planning - nurses’ perspective", J Nurs Manag, 20, pp.748~757 (2012)
  13. 이현숙, "병원 간호사의 의사소통 능력, 의사소통 유형, 조직몰입간의 관계", 간호행정학회지, 16(4), pp.488~496 (2010), 간호행정학회
  14. Kim SJ, "The effect of nurse’s emotional intelligence and communication competency on nursing performance", master, pp.2017
  15. Emold C, "Communication skills, working environment and burnout among oncology nurses", Eur J Oncol Nurs, 15, pp.358~363 (2011)
  16. 이은주, "간호사의 감성지능과 간호업무성과 관계에서 자아탄력성의 매개효과", 의료커뮤니케이션, 13(1), pp.19~27 (2018), 대한의료커뮤니케이션학회[DOI]
  17. 김신희, "종합병원 간호사의 간호근무환경이 간호업무성과 및 조직몰입에 미치는 영향: 직무배태성의 매개효과 중심으로", 간호행정학회지, 25(3), pp.208~219 (2019), 간호행정학회
  18. Wong CS, "The effect of leader and follower emotional intelligence on performance and attitude: an exploratory study", Leadersh Q, 13, pp.243~274 (2002)
  19. 최석봉, "감성지능, 직무만족, 자기효능감이 조직시민행동에 미치는 영향 - 대학병원 간호사를 중심으로 -", 인적자원관리연구, 19(5), pp.73~94 (2012), 한국인적자원관리학회
  20. Lake ET, "Development of the practice environment scale of the nursing work index", Res Nurs Health, 25, pp.176~188 (2002)
  21. 조은희, "한국어판 간호근무환경 측정도구의 타당도와 신뢰도", Journal of Korean Academy of Nursing, 41(3), pp.325~332 (2011), 한국간호과학회
  22. 허경호, "포괄적 대인 의사소통 능력 척도개발 및 타당성 검증", 한국언론학보, 47(6), pp.380~408 (2003), 한국언론학회
  23. Van de Ven AH, "Measuring and assessing organizations" (1980), John Wiley & Sons
  24. Baron RM, "The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations", J Pers Soc Psychol, 51, pp.1173~1182 (1986)
  25. 박소희, "임상간호사의 감성지능과 간호근무환경이 간호업무성과에 미치는 영향", 디지털융복합연구, 16(4), pp.175~184 (2018), 한국디지털정책학회[DOI]
  26. 김주이, "간호근무환경, 공감피로 및 공감만족이 간호사의 소진에 미치는 영향", 임상간호연구, 22(2), pp.109~117 (2016), 병원간호사회
  27. 김묘경, "간호사 확보수준이 수술한 암환자의 원내 사망 및 감염에 미치는 영향", 한국산학기술학회논문지, 18(4), pp.408~417 (2017), 한국산학기술학회[DOI]
  28. 윤경일, "간호 인력 확보수준 및 구성이 병원 내 사망률에 미치는 영향의 병원 특성별 비교", 보건정보통계학회지, 42(1), pp.27~35 (2017), 한국보건정보통계학회[DOI]
  29. 권성복, "중소병원 간호사의 직무배태성과 감성지능이 간호업무성과에 미치는 영향", 보건의료산업학회지, 11(1), pp.55~66 (2017), 보건의료산업학회
  30. 한미라, "간호대학생의 감성지능과 자아존중감의 관계에서 의사소통능력의 매개효과", 디지털융복합연구, 15(2), pp.263~272 (2017), 한국디지털정책학회[DOI]

관련 논문AI추천

이 간행물의 다른 논문 (6건)