서비스업 근로자의 건강수준에 영향을 미치는 요인 성별 비교
Gender Specific Comparison of the Influencing Factors on Health Status among Service Workers
0
조회
0
다운로드
4
인용
0
참고문헌
키워드
초록
Purpose: The purpose of this study were to investigate the health status and to identify the influencing factors on health status by gender among service workers. Method: Data were collected from the self-reported survey of 781 service workers in sales, food & lodging industry. The data were analyzed by descriptive statistics and multiple linear regression analysis using SPSS Win 10.0. Result: The influencing factors of male workers' health status were job satisfaction, standing hour during work time, physical work environment, job demand and family support. The influencing factors of female workers' health status were job satisfaction, emotional labor, physical work environment, regular exercise, standing hour during work time, social support and age. Conclusion: Gender specific occupational Health program for service workers should be developed in consideration of these influencing factors.
Abstract
Purpose: The purpose of this study were to investigate the health status and to identify the influencing factors on health status by gender among service workers. Method: Data were collected from the self-reported survey of 781 service workers in sales, food & lodging industry. The data were analyzed by descriptive statistics and multiple linear regression analysis using SPSS Win 10.0. Result: The influencing factors of male workers' health status were job satisfaction, standing hour during work time, physical work environment, job demand and family support. The influencing factors of female workers' health status were job satisfaction, emotional labor, physical work environment, regular exercise, standing hour during work time, social support and age. Conclusion: Gender specific occupational Health program for service workers should be developed in consideration of these influencing factors.
참고문헌 (29)
- 고상백, "직장인들의 건강수준 평가를 위한 측정도구의 신뢰도와 타당도 분석", 예방의학회지, 30(2), pp.251~266 (1997)
- 김민주, "호텔종업원의 감정노동이 직무관련 태도에 미치는 영향", 관광학연구, 21(2), pp.129~141 (1998)
- 김수연, "서비스직 근로자의 감정노동과 우울수준의 관련성에 관한 연구", 석사, 보건대학원, pp.2001
- 김숙영, "유통업 여성 근로자의 건강문제와 건강행위에 관한 연구", 석사, 대학원, pp.1999
- 대한상공회의소, "서비스업 고용 분포 분석과 시사점" (2005), 대한상공회의소
- 박홍주, "판매여직원의 감정노동에 관한 일 연구: 서울 시내 백화점 사례를 중심으로", 석사, 대학원, pp.1995
- 서동효, "호텔직원의 직무스트레스에 관한 실증적 연구", 석사, 대학원, pp.1997
- 안준수, "서비스 종사원의 감정노동에 따른 스트레스에 관한 연구", 석사, 대학원, pp.1999
- 이경용, "직업성 스트레스 조사표 개발-NIOSH 조사표의 한국어판 개발" (2001), 한국산업안전공단 산업안전보건연구원.
- 이동수, "직무스트레스 평가를 위한 측정도구 개발 및 표준화 연구 -신뢰도와 타당도-", 신경정신의학, 38(5), pp.1026~1137 (1999)
- 이원철, "판매직 및 서비스업 여성근로자의 건강문제", 산업보건, 9, pp.76~79 (1989)
- 조수경, "백화점 판매사원의 감정노동과 직무스트레스 반응에 관한 연구", 한국사업간호학회지, 15(2), pp.83~93 (2006)
- 차봉석, "SF-36을 이용한 근로자들의 건강수준 평가", 대한산업의학회지, 10(1), pp.9~19 (1998)
- 최가영, "호텔종업원의 소진과 선행변인에 관한 연구", 호텰경영학 연구, 9(1), pp.141~161 (2000)
- 허지훈, "조직특성, 감정노동, 종업원 직무태도간의 관계에 관한 연구", 석사, 대학원, pp.2000
- Ashforth,B.E.,& Humphrey,R.H, "Emotional Labor in service roles:The influence of identity", Academy of Management Review, 18, pp.88~115 (1993)
- Cobb,S, "Social support as a modulator of life stress", Psycho somatic Med, 38(5), pp.300~314 (1976)
- Garratt, A. M., "The SF-36 health survey questionnaire: an outcome measure suitable for routine use within NHS", BMJ, 306, pp.1440~1444 (1993)
- Hall,E.M., "Double exposure: The combined impact of the home and work environments on psychosomatic strain in swedish women and men", Health Service, 22, pp.239~260 (1992)
- Hochschild, A, "The managed heart" (1983), University of California Press
- Jenkinson,C., "Short form 36(SF-36) health survey questionnaire: normative data for adults of working age", BMJ, 306, pp.1437~1440 (1993)
- Karasek,R, "job decision latitude and mental strain: Implicationj for job redisign", Sci Q, 24, pp.285~308 (1979)
- Karasek.R.,& Theorell,T, "Healthy Work" (1990), Basic Books
- Landsbergis P.A., "The association of ambulatory blood pressure with alternative forms of job strain", Scand J Work Env, 20, pp.349~363 (1994)
- Morris,J.A.,& Feldman,D.C, "The dimensions, antecedents, and consequences of emotional labor", Academy of Management Review, 21(4), pp.986~1010 (1996)
- Nettleton,S, "The sociology of health and illness" (1995), Polity Press
- Rutter,D.R.,& Fielding,P.J., "Source of occupational stress:An examination of British prison officers", Work and Stress, 2(4), pp.291~299 (1988)
- Ware, J. E., "SF-36 Health Survey. Manual & Interpretation Guide" (1993), The Health Institute
- Ware,J.E.,& Sherbourne,C.D, "The MOS 36-Item Short Form Health Survey (SF-36). I. Conceptual framework and item selection", Medical Care, 30(6), pp.473~483 (1992)
