A Study on Collavorative SCM for O2O Startups
1
조회
0
다운로드
6
인용
0
참고문헌
키워드
초록
Purpose : With the proliferation of O2O platform services that combine offline and online services, many startups are fiercely competing to lead services in the O2O service market. While the prospects for growth in the O2O service market are optimistic because of the close convenience to life, startups can achieve corporate performance only through close cooperation and partnership with suppliers. The purpose of this study is to verify the effect of O2O-based startups' and suppliers' cooperation in supply chain management on SCM performance through supply chain partnerships and startup satisfaction with suppliers. Research design, data, methodology : Data were collected from O2O service-based startups and hypotheses were verified through frequency analysis, exploratory factor analysis, reliability analysis, confirmatory factor analysis, feasibility analysis, and structural equation path analysis. In addition, the mediating effects of supply chain partnerships and startup satisfaction on suppliers were verified. Results : As a result of this study, IT utilization of the O2O startup cooperation method affects the financial perspective of supply chain partnership and SCM performance. The contract implementation of the cooperation method had an impact on the financial and innovation growth perspectives of the SCM performance, and the communication of the cooperation method had an effect on the supply chain partnership, startup satisfaction in the supply chain, and the innovation growth perspective of the SCM performance. Supply chain partnerships had an impact on the financial, innovation growth, and customer perspectives of SCM performance and startup satisfaction within the supply chain had a significant effect on innovation growth and customer perspectives. Conclusions : The implications of this study identified the factors that can improve SCM performance through the cooperation method of O2O startup, supply chain partnership and startup satisfaction with suppliers, and it is significant that the causal relationship was identified by the structural model through the supply chain cooperation factors derived by characteristics. Based on the empirical results, as the services of O2O startups grow, it is expected that empirical research and practical activation of academia should be considered as important in the cooperation of the supply chain
Abstract
Purpose : With the proliferation of O2O platform services that combine offline and online services, many startups are fiercely competing to lead services in the O2O service market. While the prospects for growth in the O2O service market are optimistic because of the close convenience to life, startups can achieve corporate performance only through close cooperation and partnership with suppliers. The purpose of this study is to verify the effect of O2O-based startups' and suppliers' cooperation in supply chain management on SCM performance through supply chain partnerships and startup satisfaction with suppliers. Research design, data, methodology : Data were collected from O2O service-based startups and hypotheses were verified through frequency analysis, exploratory factor analysis, reliability analysis, confirmatory factor analysis, feasibility analysis, and structural equation path analysis. In addition, the mediating effects of supply chain partnerships and startup satisfaction on suppliers were verified. Results : As a result of this study, IT utilization of the O2O startup cooperation method affects the financial perspective of supply chain partnership and SCM performance. The contract implementation of the cooperation method had an impact on the financial and innovation growth perspectives of the SCM performance, and the communication of the cooperation method had an effect on the supply chain partnership, startup satisfaction in the supply chain, and the innovation growth perspective of the SCM performance. Supply chain partnerships had an impact on the financial, innovation growth, and customer perspectives of SCM performance and startup satisfaction within the supply chain had a significant effect on innovation growth and customer perspectives. Conclusions : The implications of this study identified the factors that can improve SCM performance through the cooperation method of O2O startup, supply chain partnership and startup satisfaction with suppliers, and it is significant that the causal relationship was identified by the structural model through the supply chain cooperation factors derived by characteristics. Based on the empirical results, as the services of O2O startups grow, it is expected that empirical research and practical activation of academia should be considered as important in the cooperation of the supply chain
참고문헌 (62)
- 안관영, "중소기업 CEO의 리더십이 지식경영에 미치는 효과", 벤처창업연구, 11(1), pp.29~38 (2016), 한국벤처창업학회[DOI]
- Arshinder, K. A., "Supply chain coordination : Perspectives, empirical studies and research directions", International Journal of Production Economics, 115(2), pp.316~335 (2008)
- Ballou, R. H., "New managerial challenges from supply chain opportunities", Industrial Marketing Management, 29(1), pp.7~18 (2000)
- Bessire, D., "The French Tableau de board and the American Balanced Scorecard : a critical analysis", Critical Perspectives on Accounting, 16(6), pp.645~664 (2005)
- Bhatt, G., "Building and Leveraging Information in Dynamic Environments: The Role of IT Infrastructure Flexibility as Enabler of Organizational Responsiveness and Competitive Advantage", Information and Management, 47(7-8), pp.341~349 (2010)
- Brewer, P. C., "Using the balanced score card to measure supply chain performance", Journal of Business logistics, 21(1), pp.75~93 (2000)
- Cao, M., "Supply chain collaboration : Impact on collaborative advantage and firm performance", Journal of Operations Management, 29(3), pp.163~180 (2011)
- 채성일, "AHP분석을 활용한 중소제조기업의 아웃소싱 파트너선정 중요 요인 도출에 관한 연구", 글로벌경영학회지, 11(4), pp.115~130 (2014), 글로벌경영학회[DOI]
- Chang, H. H., "Using the balanced scorecard on supply chain integration performance-a case study of service business", Service Business, 7(4), pp.539~561 (2013)
- Chen, C. D., "User's adoption of mobile O2O applications:Perspectives of the uses and gratifications paradigm and service dominant logic", Paper presented at Pacific Asia Conference on Information Systems 2015 Proceedings, pp.253~ (2015)
- Chi, Y. S., "A Study on the Discontinuance Intention on O2O Commerce: With a Focus on the Mediating Effects of Perceived Risk and User Resistance", International Journal of u- and e- Service, Science and Technology, 9(2), pp.207~218 (2016)
- Cooper, V., "Information Systems Absorptive Capacity for Environmentally Driven ISenabled Transformation", Information Systems Journal, 27, pp.379~425 (2017)
- Elahi, E., "How can we improve the performance of supply chain contracts? An experimental study", International Journal of Production Economics, 142(1), pp.46~157 (2013)
- Elmuti, D., "An overview of strategic alliances", Management Decision, 39(3), pp.205~218 (2001)
- Flynn, B. B., "The impact of supply chain integration on performance : A contingency and configuration approach", Journal of operations Management, 28(1), pp.58~71 (2010)
- Hair, J. F., "Multivariate Data Analysis" (2010), Pearson Prentice Hall
- Hopp, W., "Factory Physics" (2008), McGraw-Hill
- Beyond O2O Commerce to ondemand economy, "Hwang, J. H.", KT Institute of Economic Management, 1~11 (2015)
- Ilaria, G., "Supply chain coordination by revenue sharing contracts", International Journal of Production Economics, 89(2), pp.131~139 (2002)
- Jafar, R., "How SMEs can benefit from supply chain partnerships", International Journal of Production Research, 53(5), pp.1527~1543 (2015)
- Jones, G. R., "Essentials of contemporary management" (2013), McGraw-Hill
- Joshi, A. W., "Continuous supplier performance improvement: Effects of collaborative communication and control", Journal of Marketing, 73(1), pp.133~150 (2009)
- 정병호, "스마트워크 투자에 따른 직무 생산성에 관한 연구 - 조직 변화저항과 의사소통을 중심으로 -", 경영과 정보연구, 37(3), pp.83~113 (2018), 대한경영정보학회[DOI]
- 김경태, "구매자와 공급자 간 협력활동이 신뢰 및 성과에 미치는 영향: 거버넌스의 조절효과를 중심으로", 유통과학연구, 14(8), pp.113~121 (2016), 한국유통과학회[DOI]
- 김성욱, "창업선도대학 육성사업이 창업효능감에 미치는 영향 : 기업가정신과 창업역량의 매개효과를 중심으로", Journal of The Korean Data Analysis Society, 18(5), pp.2627~2636 (2016), 한국자료분석학회
- Yu-Kyung Kim, "서비스 종업원의 매력성이 대인신뢰와 만족, 애호도에 미치는 영향", 산경연구논집, 10(10), pp.23~34 (2019), 한국유통과학회
- Lambert, D. M., "Issues in supply chain management", Industrial Marketing Management, 29(1), pp.65~83 (2000)
- 이철성, "소상인 디지털 전환 지원 정책에 관한 연구", 유통과학연구, 16(2), pp.89~99 (2018), 한국유통과학회[DOI]
- 이설빈, "공급사슬탐색 및 활용전략이 기업운영성과에 미치는 영향 연구: 조직역량의 매개적 효과를 중심으로", 한국산학기술학회논문지, 18(12), pp.423~433 (2017), 한국산학기술학회[DOI]
- Lombard, M., "Customer retention through customer relationship management : The exploration of two-way communication and conflict handling", African Journal of Business Management, 5(9), pp.3487~3496 (2011)
- Malhotra, A., "Absorptive capacity configurations in supply chains : Gearing for partner-enabled market knowledge creation", MIS Quarterly, 29(1), pp.145~187 (2005)
- Meek, W. R., "Commitment in franchising : The role of collaborative communication and a franchisee's propensity to Leave", Entrepreneurship : Theory and Practice, 35(3), pp.559~581 (2011)
- A summary report on the actual conditions of internet use in 2018, "MSIT", 1~41 (2018)
- Myhr, N., "Collaborative supply chain partnerships built upon trust and electronically mediated exchange", Journal of Business & Industrial Marketing, 20(4-5), pp.179~186 (2005)
- Nienaber, A., "Vulnerability and trust in leader-follower relationships", Article in Personnel Review, 44(4), pp.567~591 (2015)
- Final report on O2O service legislation guidelines, "NIPA", 1~75 (2019)
- Pao, H., "From partner selection to trust dynamics: Evidence of the cross-country partnership of Taiwanese construction firms", Journal of Advances in Management Research, 12(2), pp.128~140 (2015)
- 박미정, "고객참여가 고객만족, 신뢰, 고객시민행동에 미치는 영향- 의료서비스를 중심으로-", 고객만족경영연구, 20(4), pp.51~70 (2018), 한국고객만족경영학회[DOI]
- 박승욱, "대기업의 1․2차 협력사 간의 사회적 자본 형성이 1차 협력사의 동반성장 의지와 기업성과에 미치는 영향", 한국생산관리학회지, 24(4), pp.513~535 (2013), 한국생산관리학회[DOI]
- Power, D. J., "Critical success factors in agile supply chain management : An empirical study", International Journal of Physical Distribution and Logistics Management, 31(4), pp.247~265 (2001)
- Rai, A., "Firm performance impacts of digitally enabled a supply chain integration capabilities", MIS Quarterly, 30(2), pp.225~246 (2006)
- Ramanathan, U., "Supply chain collaboration: Impact of success in long-term partnerships", International Journal of Production Economics, 147(B), pp.252~259 (2014)
- Robbins, S. P., "Fundamentals of management" (2014), Pearson Education Limited
- Savitskie, K. P., "The impact of logistics strategy and logistics information technology processes on service performance", Ph.D, pp.2003
- Schepker, D. J., "The many futures of contracts : Moving beyond structure and safeguarding to coordination and adaptation", Journal of Management, 40(1), pp.193~225 (2014)
- Schiele, H., "Dependency on suppliers as a peril in the acquisition of innovations? The role of buyer attractiveness in mitigating potential negative dependency effects in buyer-supplier relations", Australasian Marketing Journal, 23(2), pp.139~147 (2015)
- Scholten, K., "The role of collaboration in supply chain resilience", Supply Chain Management : An International Journal, 20(4), pp.471~484 (2015)
- 서민교, "택배부문에서 물류서비스 품질이 고객만족과 고객충성도에 미치는 영향", 물류학회지, 23(5), pp.239~262 (2013), 한국물류학회
- Shahmehr, F. S., "How relational embeddedness affects business performance through trust : empirical research on emerging SMEs", International Journal of Entrepreneurship and Small Business, 26(1), pp.61~77 (2015)
- Sheu, C., "Determinants of supplier-retailer collaboration : evidence from an international study", International Journal of operations & Production Management, 26(1), pp.24~49 (2006)
- 신도성, "벤처캐피탈의 스타트업 투자전략 영향요인에 관한 연구: 벤처캐피탈의 업력 및 재무적 특성을 중심으로", 산업혁신연구, 34(3), pp.141~164 (2018), 산업개발연구소[DOI]
- Sigalas, C., "Empirical investigation of balanced scorecard’s theoretical underpinnings", Journal of Accounting and Organizational Change, 11(4), pp.546~572 (2015)
- Yoon-Tae Sim, "정보기술 활용수준, 사회적 자본이 지식경영과 조직성과에 미치는 영향분석: 인천국제공항 사례를 중심으로", 산경연구논집, 9(11), pp.77~91 (2018), 한국유통과학회
- Thrulogachantar, P., "The influence of purchasing strategies on manufacturing performance : An empirical study in Malaysia", Journal of Manufacturing Technology Management, 22(5), pp.641~663 (2011)
- TIPA, "Technology Roadmap for SME: 2019-2021O2O", 1~315 (2019)
- Tracey, M., "Purchasing’s role in global new product-process development projects", Journal of Purchasing & Supply Management, 19(2), pp.98~105 (2013)
- Vanpoucke, E., "Leveraging the impact of supply chain integration through information technology", International Journal of Operations & Production Management, 37(4), pp.510~530 (2017)
- Williams, B. D., "Leveraging supply chain visibility for responsiveness : The moderating role of internal integration", Journal of Operations Management, 31(7), pp.543~554 (2013)
- Woo, J. P., "Concepts and understanding of structural equation model" (2012), Hannarae Publishing
- Wu, S., "Industry oriented enterprise resource planning", Enterprise Information Systems, 3(4), pp.409~424 (2009)
- 임덕순, "B2B 거래에서 공정성 인식, 브랜드자산 가치, 신뢰, 관계몰입과 장기지향성의 관계", 유통과학연구, 15(1), pp.95~104 (2017), 한국유통과학회[DOI]
- Yingsheng, D., "Study on the development of O2O ecommerce platform of china from the perspective of offline service quality", International Journal of Business and Social Science, 5(4), pp.308~312 (2014)
