한국 서비스산업의 6시그마 기법 시행과 그 성과에 관한 실증적 연구
An Empirical Study on Performance of Six Sigma Tools in Korean Service Industry
2
조회
0
다운로드
14
인용
0
참고문헌
초록
Abstract
Six sigma has been the most influential management innovation program since 1996 in Korea. As a result of successful implementation of 6 sigma, there have been a number of dramatic quality improvement cases. However, no empirical study of 6 sigma implementation study has done especially in the service industry of Korea. This article reviews status of finance companies which implemented 6 sigma programs in Korea and then demonstrates the relationship between 6 sigma problem solving tools such as analysis of variance and graph techniques, etc and project success and operational performance. Customer survey tools, process analysis, and documentation tool are identified as influential tools on project success. Tools of measure steps, customer survey tools, and documentation tool are found as influential tools on operational performance.
참고문헌 (13)
- "6시그마 경영 수행기법" (2000), 건국대학교 출판부
- "서비스 산업의 6시그마 도입 적합성", (12), pp.105~109 (2000), 한국표준협회
- "6시그마의 서비스 산업 적용에 있어서의 FAQ", (4), pp.102~107 (2001), 한국표준협회
- "6시그마의 서비스 산업적용에 있어서의 FAQ", (5), pp.73~75 (2001), 한국표준협회
- "정통부 6시그마 도입 눈길" (2003)
- "Six Sigma^The Breakthrough Management Strategy Revolutionizing The World's Top Corporation" (2000), Doubleday
- "The Six Sigma Way^How GE^and Other Top Companies Are Honing Their Performance^" (2000), McGraw-Hill
- "Implementing the Six Sigma Solution", pp.77~79 (1999)
- "The Evolution of Six Sigma", 12, pp.317~326
- "Implementing Six Sigma at GE", pp.48~53 (1998)
- "Mikel Harry's Riding Tall in the Saddle as Six Sigma Makes its Mark", pp.27~34 (1999)
- "What It is and How To Use It", pp.6~7 (1999), Harvard Management Update
- "Six Sigma on Business Processes", 12, pp.603~610 (2000)